Best Western Smoky Mountain Inn

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Dates

January 2025

February 2025

In-room safe, desk, laptop workspace, iron/ironing board

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Gym

Pool

Breakfast included

24/7 front desk

Air conditioning

Parking included

Explore the area

130 Shiloh Trl, Waynesville, NC, 28786

Balsam Spa
3 min drive
Smoky Mountain Jumphouse
5 min drive
Huddle House
10 min walk
Asheville, NC (AVL-Asheville Regional)
39 min drive

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

Sleeps 4
2 Queen Beds

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Double Beds

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 room

includes taxes & fees

14 Jan - 15 Jan

About this property

Hotel in Waynesville with free breakfast and fitness centre

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.

Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Our customers tell us they can't get enough of Best Western Smoky Mountain Inn's great location. During your stay, you'll be close to Balsam Spa. Features include free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free WiFi
Free self-parking
Take a swim in the outdoor pool
Amenities include a front desk safe, a 24-hour business centre and conference space
On-site recreation includes a gym
Guests have great things to say about the location and the clean guestrooms
Just a 3-minute drive from Balsam Spa and a few minutes from Barber Orchard Fruitstand

Best Western Smoky Mountain Inn offers its guests an outdoor pool and a fitness centre. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. The business-friendly Best Western Smoky Mountain Inn also features a vending machine, a picnic area, and a front desk safe. Self parking is free.

This Waynesville hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

Gym
Outdoor pool

Family friendly

In-room microwave
In-room refrigerator
Outdoor pool

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine

Business services

24-hour business centre
Conference space

Outdoors

Picnic area

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
No lift (single-level property)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator

Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Iron/ironing board
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Smoky Mountain

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Waynesville Best Western

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Best Western Smoky Mountain Inn Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Roger

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For a basic place to stay it was great.

Stayed 1 night in Sep 2024

8/10 Good

peter

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

good

Stayed 1 night in Sep 2024

10/10 Excellent

Alan

Travelled with partner

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The lady who organised the breakfast was brilliant

Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with group

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The landscape was very nice. It was quiet and we had no problem sleeping. Breakfast bar was good.

Stayed 1 night in Sep 2024

8/10 Good

DAVID

30 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Driveway needs work.

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy & quick check/in. Nice, clean, quiet room with a very comfortable bed.

Stayed 1 night in Aug 2024

8/10 Good

Lydia

Travelled with family

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If I would do anything to improve my stay I would add a pillow top mattress and a fan to the bathroom. I thought the breakfast was better than the Fairfield Marriott where I stayed the night before so kudos to you best western😊!

Stayed 1 night in Aug 2024

8/10 Good

Kathy

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Property was clean buthad a musty smell

Stayed 1 night in Aug 2024

8/10 Good

Mallorie

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

4/10 Poor

Donna

Travelled with partner

12 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Property had huge shipping containers in parking lot blocking views of mountain. Tried to check in early was denied and we couldn’t use pool because we weren’t registered guests! But we will be in 2 hours at 4. Not nice

Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A True Gem in Waynesville

A lovely view, great staff and super clean. The room was comfortable and the breakfast was good.

Stayed 1 night in Aug 2024

10/10 Excellent

damishia

5 Aug 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Bruce L

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Our stay was great. Very nice room.

Stayed 1 night in Aug 2024

10/10 Excellent

Martha

28 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Liz

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Fabulous views

Stayed 2 nights in Jul 2024

2/10 Terrible

Jerry

22 Jul 2024

Liked: Property conditions & facilities

Disliked: Cleanliness

Stayed 3 nights in Jul 2024

8/10 Good

Andrew

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The motel is nice, motel drive and signing not great

Stayed 1 night in Jul 2024

6/10 Okay

Kimberly

19 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Gaye

Travelled with family

7 Jul 2024

Clean comfortable rooms, friendly people, convenient location.

Stayed 2 nights in Jul 2024

10/10 Excellent

Steven L

Travelled with group

28 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Golf trip

Nice location, enjoyed the welcome gift of water, popcorn and cookies. Also liked the daily maid service.

Stayed 2 nights in Jun 2024

8/10 Good

Reginald

Travelled with partner

28 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Older property but rooms have been updated and are clean and comfortable. Out of the way but close to highway and shopping.

Stayed 3 nights in Jun 2024

4/10 Poor

Greg, Pinehurst

Business traveller

27 Jun 2024

Liked: Cleanliness, property conditions & facilities

After a business appointment was cancelled, I arrived an hour and a half prior to the published check-in time. I was told there would be a $35 surcharge to check-in early, no matter whether my room was ready or not. I've had the same thing happen at other hotels, and had to wait if the room wasn't ready, but if it was available, they let me in at no additional charge. Here they didn't even check for room availability, just quoted the mandatory fee. Disappointing.

Stayed 2 nights in Jun 2024

8/10 Good

Ava

Business traveller, Travelled with group

24 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Customer service

Stayed 2 nights in Jun 2024

2/10 Terrible

Thomas

Travelled with group

24 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor management

Stayed 1 night in Jun 2024

10/10 Excellent

Melinda

Travelled with family

24 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very friendly and the hotel was tucked away in a quiet area with places to sit around and enjoy the mountains. The room was clean and everything worked good. Bed was very close to the wall and high up, which was difficult to maneuver with my short self, but I made it work. Will most likely stay here again if up that way.

Stayed 3 nights in Jun 2024