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The Willows Hotel

3.0 star property
VIP Access

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Front of property
Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout curtains
Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, desk, blackout curtains
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪2 min drive‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Versey Chicago Lincoln Park

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, (1494)
The price is €138
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Hotel Versey Chicago Lincoln Park

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
Coffee/tea in a common area, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fireplace at reception, a front desk safe and a vending machine are on-site. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Willows Hotel. During your stay, you're just a quick walk from Lincoln Park. Free WiFi in public areas and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 13 minutes by foot from Lake Michigan and a 3-minute drive from Wrigley Field
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 527 out of 1004 reviews
Rating 8 - Good. 268 out of 1004 reviews
Rating 6 - Okay. 115 out of 1004 reviews
Rating 4 - Poor. 63 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ty

Stayed 4 nights in Nov 2024

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Good value, cool area, parking garage nearby. This was a pretty good find!

10/10 Excellent

Patrick C

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are terrific and the comfort, cost ratio is terrific. Efficient property that is old but well kept up .
Stayed 1 night in Dec 2024

10/10 Excellent

Reymundo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel on a quiet side street in Lakeview. Room was not overly large but great for a 2 night stay. So many shops, grocery, great restaurants and pubs nearby. Loved this hotel. Will definitely stay again
Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service and property are all excellent!!!
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Liked: Staff & service
the room was not great.....no closet, no desk, it was loud and the heater was super loud and musty. The hotel is cute from the outside and the lobby and staff were nice, but this room should not be a room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Christina, Indianapolis

Travelled with partner, Travelled with group
Cute small older hotel. Decent location with plenty of places around and parking garage catty-corner from hotel (separate from hotel so you have to pay for parking). Stayed in room 109. It sounded like someone was hitting the radiator all night. Temperature control for the room didn't work.I did not get much sleep.
Stayed 1 night in Nov 2024

4/10 Poor

peter

Disliked: Cleanliness, property conditions & facilities
Worn out
Mold on the walls in bathroom. Plug sockets on lamp are worn out. No exhaust fan in bathroom. Lamp shade was ripped. Just sort funny how the crown molding just stops short of the adjoining wall. Overall the room and building are worn out
Stayed 1 night in Nov 2024

8/10 Good

Laura, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby was quaint. Thee staff was excellent!
Stayed 2 nights in Nov 2024

10/10 Excellent

John J

Stayed 2 nights in Nov 2024

6/10 Okay

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute little boutique hotel. My son enjoyed the robes. Minibar was reasonably priced. Very clean and very cute, antique old world vibe.
Stayed 1 night in Nov 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Cathal

Stayed 4 nights in Oct 2024

10/10 Excellent

Erin, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, with super friendly staff, would definitely go back!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and economical
Stayed 2 nights in Nov 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Very basic, very tiny, very dark, albeit clean, room. Lobby is cool, room not so much.
Stayed 3 nights in Nov 2024

8/10 Good

Brenn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old school but clean and nice!
Stayed 2 nights in Oct 2024

8/10 Good

FILIPE

Liked: Staff & service, room comfort
Greeted by an evening male receptionist with a very curious, disdainful manner, which set things off poorly. The lobby is charming and well decorated, conforming to era. Excellent coffee available in the morning. Hotel location is good, 10min walk to CTA trains (clean and orderly), and many restaurants and shops around. Of special note is the very helpful and pleasant day receptionist lady, made all the difference to our stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

adannaya, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that it was walkable to the concert venue I was in Chicago for.
Stayed 1 night in Oct 2024