6/10 OK
Brie H.
10.7.2023
Hyvää: Siisteys
Check in time of 4PM false (NB they do not guarantee that the room will be ready)
We arrived on the 5th of July after your listed check in time only to find out that the room was not ready. After reading the incredibly fine print the agreement explains that check in time is not guaranteed but it would have made planning travel so much smoother if staff had called to say that the room would not be ready "on time" and also clarify this on your VRBO listing as well. Further the front desk staff were VERY unhelpful when I tried to clarify as to when we should return. It wasnt until another staff member intervened and said she could speak with the cleaning staff to get an approximate ETA that we were able to make plans. Otherwise the first staff member was fairly apathetic and said that they would call me and to amuse myself elsewhere and refused to say for how long.
It really is ridiculous to expect people that have travelled there for an approximate 4 pm check in to be told to come back around 7 pm and maybe the room would be ready.
Please try to call people to let them know if their room is going to be hours late and then I really feel that a discount should be applied if one cannot check in at your advertised time of 4pm.
Brie H.
Yöpyi 3 yötä heinäkuussa 2023