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Best Western The Westerly Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western The Westerly Hotel

Lobby
Balcony view
Exterior
Desk, iron/ironing board, free cots/infant beds, free WiFi
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
1590 Cliffe Ave, Courtenay, BC, V9N 2K4
  • Courtenay and District Museum and Paleontology Centre
    13 min walk
  • Courtenay and District Memorial Outdoor Pool
    19 min walk
  • St. Joseph General Hospital
    6 min drive
  • Courtenay, BC (YCA-Courtenay Airpark)
    9 min walk

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Balcony

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Balcony

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Shower Only)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Shower Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pet Friendly)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western The Westerly Hotel

Eco-certified hotel with 3 restaurants and free breakfast
3 restaurants, 3 bars/lounges and a fitness centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a conference centre and 24-hour room service.
Best Western The Westerly Hotel offers 67 air-conditioned accommodations with coffee/tea makers and a hairdryer. 50-inch Smart televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Courtenay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western The Westerly Hotel. During your stay, you'll be within walking distance of Courtenay and District Museum and Paleontology Centre. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine at The Westerly Restaurant, one of the property's 3 restaurants and 3 bars/lounges
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 13 minutes on foot from Courtenay and District Museum and Paleontology Centre and a 2-minute drive from Courtenay and District Memorial Outdoor Pool
  • Cats and dogs welcome for a fee (restrictions apply)
There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 14000 square feet (1260 square metres) and includes a conference centre. A fitness centre, a vending machine, and concierge services are also featured at the eco-certified Best Western The Westerly Hotel. Self parking is free.

This 3-star Courtenay hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 11:00 AM. An additional breakfast is available daily for a fee.
The Westerly Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
The Flying Canoe Pub – This pub specialises in American cuisine and serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 11:00 AM
  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Chalk Lounge
  • The Flying Canoe Pub
  • The Westerly Restaurant

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (14,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Plus Westerly
Best Western Plus Westerly Hotel
Best Western Plus Westerly Hotel Courtenay
Best Western Westerly Hotel Courtenay
Best Western Westerly Hotel
Best Western Westerly Courtenay
Best Western Westerly
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
Best Western The Westerly Hotel Convention Centre
Best Western Plus The Westerly Hotel Convention Centre
Best Westerly Courtenay
The Westerly Hotel Courtenay
Best Western The Westerly Hotel Hotel
Best Western The Westerly Hotel Courtenay
Best Western The Westerly Hotel Hotel Courtenay

Best Western The Westerly Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 337 out of 906 reviews" "
Rating 8 - Good. 375 out of 906 reviews" "
Rating 6 - Okay. 133 out of 906 reviews" "
Rating 4 - Poor. 42 out of 906 reviews" "
Rating 2 - Terrible. 19 out of 906 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Mathew at the front desk and the breakfast attendant provided excellent customer service. Our room was in dire need of an updating, we continually were awakened by heavy footsteps coming from the room above us = sound proofing was inadequate. There was limited space to park while checking in/out and at times the underground parking area was full.
Stayed 7 nights in Aug 2024

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean, quiet and nicely appointed hotel. I would stay here again.
Stayed 2 nights in May 2024

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Very very noisy AC. Very noisy street. People doing drugs next to hotel. Hope your car isn’t broken into.
Stayed 1 night in Aug 2024

10/10 Excellent

spencer noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! Amazing staff! And delicious food!
Stayed 5 nights in Aug 2024

10/10 Excellent

Barbara

Stayed 2 nights in Aug 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was amazing and the front stay was approachable and informative of the area. The room had alll amenities for a great stay and they had gluten free options for my family. There was a few things to do in walking distance and it was a beautiful place to stay.
Stayed 4 nights in Aug 2024

8/10 Good

TOM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was close too grocery store and food and centrally located.No elevator to our floor was not good.Had to go up and down 1 floor using stairs.And the breakfast was not bad
Stayed 1 night in Aug 2024

8/10 Good

Shaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a very short time. It was all good
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and outgoing Thank You
Stayed 1 night in Jul 2024

6/10 Okay

Star

Travelled with family
Breakfast was awesome, noise all night from upstairs way not great for sleep.
Stayed 1 night in Aug 2024

10/10 Excellent

Gloria Koster

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be more accessible parking
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and the staff were very helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jul 2024

2/10 Terrible

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible experience. Checked in late after a very long day and the room had a horrendous smell (the only way I can describe it is “death”. Then we were woken up at 7am with banging and construction basically right outside our window- we were not warned or even given a courtesy heads up. There are clearly locals living in this hotel, I went to get something from our car, after check in, very sketchy. Told the hotel about it, they said someone would follow up, nothing has been done. Don’t recommend at all. Don’t be ripped off like us :( this hotel should not have the Best Western name. Very deceiving. The only positive thing we have to say is the front desk staff were very good.
Stayed 1 night in Jul 2024

8/10 Good

Kathy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Balcony was nice, sheets were excellent. Room was spacious. Breakfast was very good with excellent staff.
Stayed 2 nights in Jul 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness, staff & service
Noise from room above, breakfast was cold on both occasions.
Stayed 1 night in Jul 2024

8/10 Good

Sharon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Convenient, clean, and comfortable, but utilitarian hotel. Good value for money. Nice staff. Nice breakfast room with standard fare.
Stayed 1 night in Jul 2024

8/10 Good

Susan, Mill Bay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A well situated hotel for our short break.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alyssa

Liked: Staff & service, property conditions & facilities
Great place to stay!
Stayed 4 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT hotel, would stay here again
Great hotel with an amazing breakfast included. One of the best hotels I’ve ever stayed at
Stayed 1 night in Jul 2024

10/10 Excellent

Heather

Travelled with family
Very clean and comfortable would stay here again
Stayed 1 night in Jul 2024