2/10 Terrible
Erika A.
24 Dec 2024
Lack of responsiveness from host
The property is clean and well located to DFW airport, but communication with the host was unsatisfactory. Initially, he was very accommodating allowing 2 children to enter the property for Thanksgiving. However, a cold front hit the area the first night of our stay and we noticed the heat was not working. When I contacted to host, his response was that the unit was just inspected and that one of the units was still on cool. When I asked where the second thermostat was, I was ignored. I eventually found it, but the heat was still clearly not working. We spent 2 days in a 63-65 degree house. After my second, more aggressive plea for heat, he sent a technician who confirmed the heater wasn’t working. The host never contacted me to confirm the heater was fixed or offer to accommodate us for the inconvenience. It’s clear this is a rental property from the spartan accommodations (no bath mats or cabinet handles) and the lack of concern by the host for his visitors comforter.
Erika A.
Stayed 3 nights in Nov 2024