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City Empire New Delhi

3.0 star property

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Photo gallery for City Empire New Delhi

Lobby sitting area
Shower, hydromassage showerhead, designer toiletries, hair dryer
Daily buffet breakfast (INR 200 per person)
Interior
Deluxe Triple Room | Memory-foam beds, in-room safe, individually furnished, desk

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Parking included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
3529, DB Gupta road, Near New Delhi Railway Station, New Delhi, Delhi, 110055
  • Chandni Chowk
    ‪4 min drive‬
  • Red Fort
    ‪5 min drive‬
  • India Gate
    ‪6 min drive‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Memory-foam beds, in-room safe, individually furnished, desk

Deluxe Double or Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Family Room

Family Room | Memory-foam beds, in-room safe, individually furnished, desk

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Memory-foam beds, in-room safe, individually furnished, desk

Deluxe Triple Room

  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room

Superior Room | Memory-foam beds, in-room safe, individually furnished, desk

Superior Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Exterior

The Prime Balaji Deluxe @ New Delhi Railway Station

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
3.9 out of 5, Good, (711)
The price is €41
for 1 room
includes taxes & fees
14 Apr - 15 Apr
The Prime Balaji Deluxe @ New Delhi Railway Station

About this property

City Empire New Delhi

Central hotel connected to a shopping centre in New Delhi with free valet parking
This hotel features a snack bar/deli, a sauna and a fridge in a common area. Free WiFi in public areas and free valet parking are also provided. Other amenities include 24-hour room service, concierge services and dry cleaning.
City Empire New Delhi offers 32 accommodations with a safe and free newspapers. Rooms open to balconies or patios. This individually furnished accommodation has separate dining areas and includes desks. Beds feature memory foam mattresses. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries. This New Delhi hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.
With your stay at City Empire New Delhi, you'll be connected to a shopping centre and within walking distance of Chandni Chowk. Enjoy features like free WiFi in public areas and free valet parking, plus a snack bar/deli.
  • Free WiFi
  • Free valet parking and self-parking
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Just a 4-minute drive from Chandni Chowk and 5 minutes from Red Fort
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. A sauna, a terrace, and barbecue grills are also featured at the business-friendly City Empire New Delhi. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3-star New Delhi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
24-hour room service is available.

Languages

English, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: INR 200 per person
  • Snack bar/deli

Things to do

  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 500 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 200 per person
  • Rollaway bed fee: INR 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
Property Registration Number HTL/DCPLic/2017/77

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

City Empire@ New Delhi Railway Station Hotel
City Empire lhi Railway Hotel
City Empire New Delhi Hotel
City Empire New Delhi New Delhi
City Empire New Delhi Hotel New Delhi
City Empire@ New Delhi Railway Station
City Empire at New Delhi Railway Station

City Empire New Delhi Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 48 reviews
Rating 8 - Good. 9 out of 48 reviews
Rating 6 - Okay. 10 out of 48 reviews
Rating 4 - Poor. 4 out of 48 reviews
Rating 2 - Terrible. 8 out of 48 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bhavneet

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 2 nights in Dec 2024

10/10 Excellent

Ishant

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Clean Atmospheric Hotel.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the photos shown were taken at least ten years ago, nothing is true when you walk in. All the rooms are exceptionally tiny, so you can’t even walk around the room. There is not even a wardrobe or space to keep your suitcase or clothes. The air conditioning is very poor and you have to call the reception every time to switch it on. There was no extractor fan in the shower. They highlighted far too many facilities but when I went nothing was there. They simply asked me to go to the nearest slum for everything. The breakfast was absolutely disgusting.. overall I had a such a horrible experience and it’s completely waste of money..
Stayed 2 nights in Mar 2024

2/10 Terrible

Feryar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were not ready , dirty terrible,
Stayed 1 night in Mar 2022

10/10 Excellent

Rajeswari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

6/10 Okay

Randy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Not too clean, no amenities in the bathroom. No hot water in the shower. Bad smell in the room.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iT WAS FINE THANK YOU THOUGH A SMALL HOTEL THINGS WERE FINE AND NEAT
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I picked this hotel because of it’s proximity to the Railway Station. The train trips I booked all seemed to leave early in the morning & it was a short 2 minute walk to the station with no need for a tuk tuk. This was a great convenience for me & meant that I could say in bed just a little longer. The staff provided good service & even knocked on my door to present me with a lovely slice of cake. This was a clean & basic hotel & reasonably priced. It did the job for me & I would stay there again.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

SUSAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
Not much toilet paper. Tv didn't work. Shower not to western standards. Tea and coffee was good though. Pre Arranged driver to pick us up from airport never turned up. Breakfast overpriced. Staff service was average
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
A WELL-LOCATED PLACE BUT DIRTY
Pros: Great location, good-helpful staff, and excellent tour-driver. It is better and cheaper to take the driver the hotel offers to do sight-seeing and to go to places like Agra and Jaypur, instead of taking the train. Do not try to buy tickets on-line; it is a nightmare and American cards are not accepted for some reason. Stay away from travel agencies since their prices are too high. The hotel is close to Connaught Place, and we recommend to take the Tuk Tuk instead so you will not be harassed by people selling you stuff or working for agencies. You can see all the main attractions in Delhi in three days. Cons: Breakfast was always Indian style (with curry and spicy). Everything was always dirty (plates, glasses, silver ware, etc.) despite the fact that we pointed this issue out many times. The room is also hot. The rooms of the hotel may be cleaned upon request, and when they do it, it is not properly done. The bathroom has no curtain, which gets the bathroom wet all the time. We asked the TV to be fixed and they did not do it properly. Also, when the tour-driver takes you to do sight-seeing, at lunch time the restaurants do not let him eat with you. Bosses mistreat workers. And we did not like that. We always invited the driver to eat with us. Many people in India still have to learn the lessons from Mahatma Gandhi. We let the manager of the hotel know what we thought about discrimination and mistreatment.
Stayed 7 nights in Aug 2019

2/10 Terrible

ASH

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not a 3 star hotel as claimed by orbitz. Staff is very unprofessional and lying about the available facilities. Pictures of the room are misleading as they do not reflect how small the rooms are. To summarize, this hotel is a scam.
Stayed 2 nights in May 2019

4/10 Poor

Disappointed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC did not work and the staff wouldn’t give an extra water bottle even though we paid for an extra person. The bill ended up being 3 times the cost of the listing on Expedia and we were subject to a crazy amount of hidden fees. Would not recommend.
Stayed 1 night in May 2019

10/10 Excellent

Hangyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were really kind and the hotel facility is up to date in general
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
over all good The complimentary breakfast is not sufficient and also coffee has been served alongwith breakfast
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Dirty bed sheets small room bad local area.not suggested..
Stayed 3 nights in Mar 2019

6/10 Okay

Purificacion

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't pick us up at airport as promised and then blamed us, said they would track the flight and meet us there but didn't. Bed was horrible and found staff rude and unhelpful.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The locality is very thrash. Horrible place near the railway station. The metro station is far away. No places to eat nearby and the hotel does not offer breakfast. The room is tiny. But hotel service is friendly.
Stayed 2 nights in Feb 2019

8/10 Good

seungbae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time backpacking
Communication with the hotel was good from the start and were willing to help. A pick up from the airport was arranged and was there on time. On arrival check in was efficient and the room was ok however it was next to the restaurant and was a bit noisy so I asked for a different room in the morning and thematic agent sorted it immediately. The manager was extremely helpful and arranged a taxi for the day for 1600INR for the day which took me around Delhi for the day. He was willing and able to help with anything you needed. Nothing is ever perfect but the hotel was decent for what your paying and very accessible to the main parts of the city.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good stay
Nice friendly staff, great location clean room, hot water .
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at city empire
What a wonderful place .Girish who was the reception manager/ checking in host could not have been more helpful . I got my booking date wrong and they still honoured it at no extra charge . They do not overcharge or try to take advantage. Breakfast was lovely wifi excellent and comfortable bed .i could not have found better at this great price .so good i booked again .Thank you Girish ...from GS UK Tourist
Stayed 1 night in Jan 2019