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Holiday Inn Downtown - Mercy Area, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Downtown - Mercy Area, an IHG Hotel

Exterior
Indoor pool
Premium bedding, pillow-top beds, laptop workspace, blackout curtains
Exterior
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1050 6th Ave, Des Moines, IA, 50314
  • Community Choice Credit Union Convention Center
    8 min walk
  • Wells Fargo Arena
    9 min walk
  • Iowa Events Center
    10 min walk
  • Des Moines, IA (DSM-Des Moines Intl.)
    25 min drive

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Premium Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 Double Bed

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About this property

Holiday Inn Downtown - Mercy Area, an IHG Hotel

Hotel with free airport shuttle, a quick walk to Wells Fargo Arena
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business centre and coffee/tea in a common area.
Holiday Inn Downtown - Mercy Area, an IHG Hotel offers 251 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Des Moines hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Downtown - Mercy Area, an IHG Hotel. During your stay, you're just a quick walk from Community Choice Credit Union Convention Center. You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus an indoor pool.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Enjoy American cuisine while dining at Genevieve Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Within a 10-minute walk of Community Choice Credit Union Convention Center and Wells Fargo Arena
  • Free airport shuttle service
Holiday Inn Downtown - Mercy Area, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 8999 square feet (836 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at Holiday Inn Downtown - Mercy Area, an IHG Hotel. A roundtrip airport shuttle is free at scheduled times.

This 3-star Des Moines hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Genevieve Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge – This lobby lounge specialises in American cuisine and only serves dinner. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free return airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.20 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Downtown - Mercy Area, an IHG Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Holiday Inn Downtown - Mercy Area, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 1001 reviews" "
Rating 8 - Good. 336 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Derek

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property needs a total renovation. The room and furniture were nice enough, but the bathroom is outdated. The toilet would run on and off during the night. The AC unit was VERY loud. The parking deck was CLOSED, and the temporary/alternate parking was further from the building. This was very inconvenient. The overall experience felt like a rip off for the price paid.
Stayed 3 nights in Aug 2024

6/10 Okay

K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we got - facing the freeway was loud and the air/cond. was loud - not only that the Parking lot was across the street.
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great minus the fack that their primary parking spots were not open. Had to use the back lot for parking. Then, we walked through the empty blocked off primary lot to get to the door. The staff were kind and the pool area was clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Amenities, property conditions & facilities
Worked well for an overnight stay . And really appreciated the shuttle to the aurport
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was greet! Dront desk staff were very friendly and helpful. Our room was clean and comfortable and we had a great stay. The shuttle service was great as well.
Stayed 1 night in Aug 2024

6/10 Okay

Carrie Coffren

Travelled with family
Liked: Room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Justin

Disliked: Staff & service, property conditions & facilities
Staff was very unfriendly, short and rude. Cleaning staff knocked on my door at 10:55 when checkout is 11. Definitely will not be staying there again
Stayed 1 night in Aug 2024

10/10 Excellent

Ryo

Stayed 1 night in Aug 2024

2/10 Terrible

JODY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jason

Stayed 1 night in Jul 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service
Parking is under construction. I have to park ways away
Stayed 1 night in Jul 2024

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellect service & shuttle which was very convenient
Stayed 5 nights in Jun 2024

10/10 Excellent

Kelsey

Liked: Amenities
I booked this hotel 15 minutes before checking in. I had a reservation at another hotel but when I pulled in, it didn’t look like a great place to stay. Thankfully the Holiday Inn had rooms available! The only negative was the parking lot was closed for fixing but thankfully there was a parking lot across the street, just a bit of a walk. The stay overall was great. My room was comfortable and clean. I like the added security of having to use your hotel key to gain access to the actual hotel.
Stayed 1 night in Jun 2024

2/10 Terrible

Daniel

Travelled with family
Liked: Staff & service
SAD
Everyone was kind and helpful but it was insultingly over priced for the scratchy towels, dirty pool, and tiny room we received.
Stayed 1 night in Jun 2024

2/10 Terrible

Martin

Disliked: Staff & service
Have problems with checking in, my room was ready pay by Expedia,and they acting like didn't have it ,I have to double pay ,so they can let me,and my family stay, people in front desk, unprofessional,they take the deposit three times from my account,bad time in this place.
Stayed 1 night in Jun 2024

8/10 Good

Will

Stayed 1 night in Jun 2024

2/10 Terrible

Sally

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stay away if you like AC
Bar/ restaurant was nice. No breakfast provided. Room was clean. Bathroom was small, no counter space. Hot water was warm at best. AC wasn’t great- room was at 72 and humid every day. Believe it or not I asked them to look at it (I was there 6 nights) the desk told me “oh the thermostats don’t work. We control the AC for the whole building down here. If you try to turn the thermostat down it’ll just blow hot air. I can give you a fan.” I couldn’t believe it. Never again at that hotel. Just horrible.
Stayed 5 nights in Jun 2024

2/10 Terrible

Pearl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel through Expedia and ended up needing to cancel. I called the hotel to see if I would be able to cancel. They immediately told me this would be an Expedia issue since I booked with Expedia. The woman I spoke to on the phone was extremely rude. I contacted Expedia and spoke with an agent and they said I would need to contact the hotel but the contact for the hotel wouldn't be available until Monday, my booking was a for a Saturday. They assured me I would most likely be able to get a refund. On Monday, I call the hotel again and was rudely told that I would have to contact Expedia. I contacted Expedia again and once again they told me I need to contact the Holiday Inn. This time Expedia said they would contact Holiday Inn for me. After a day, Expedia got back to me and told me that the holiday inn doesn't allow any exceptions for cancellations. I am still unsure on if this hotel or Expedia are the ones being untruthful but I would've appreciated it if the Holiday Inn had at least been respectful and kind instead of condescending whenever I called.
Stayed 1 night in Jun 2024

6/10 Okay

Daniel

Liked: Cleanliness
Our clerk on Saturday was amazing booked us in early was friendly. Sunday the front desk clerk was rude, our keys didn’t work each time we came back to our room. The tv didn’t work. We were told move to a different room we have no maintenance here today.
Stayed 2 nights in Jun 2024

10/10 Excellent

Angela

Stayed 1 night in Apr 2024