Review of My Stay at Hotel Edinburgh – One Night (16/12/2024)
I stayed at the YOTEL Edinburgh for one night on Monday 16/12/2024 with my girlfriend, and while the stay started okay, it ended poorly. We paid for a late check-out at 1 PM, which was confirmed at check-in around 11 AM. However, about an hour later, two staff members angrily battered on our door, demanding we leave. It wasn’t just a knock—it was a full-on door battering. When I shouted that I was getting changed to speak to them, they barged in while we were still in the middle of getting dressed. Us being a young couple left us very stressed in this situation,
They quickly realized it was their mistake, and the manager was apologetic. However, we were only refunded £20 which was only the cost of the late checkout ! This didn’t feel like enough given how upsetting and invasive the experience was. We were both left shaken by the whole ordeal, and it really affected our break in Edinburgh and the impression of the hotel.