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Hilton Garden Inn El Paso / University

3.0 star property

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Photo gallery for Hilton Garden Inn El Paso / University

Outdoor pool, pool loungers
Reception
Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Hot tub
  • Breakfast available
  • Free airport shuttle

Explore the area

Map
111 W University Ave, El Paso, TX, 79902
  • University of Texas at El Paso
    ‪2 min walk‬
  • Don Haskins Center
    ‪9 min walk‬
  • Sun Bowl Stadium
    ‪13 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

  • 56 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds

  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible

  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Two Queens

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Two Queens

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Room

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room (Parlor)

  • 37 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

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About this property

Hilton Garden Inn El Paso / University

Hotel in El Paso with free airport shuttle and free local area shuttle
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Hilton Garden Inn El Paso / University offers 153 accommodations with a safe and coffee/tea makers. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This El Paso hotel provides complimentary wired and wireless Internet access. 36-inch LCD televisions come with premium cable channels. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn El Paso / University. During your stay, you're just a quick walk from University of Texas at El Paso. Free WiFi in public areas, a free round-trip airport shuttle and a free area shuttle are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Paso del Norte International Bridge and 15 minutes from American Consulate
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn El Paso / University offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A rooftop terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn El Paso / University. An area shuttle within 3 mi and A roundtrip airport shuttle during limited hours are free. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star El Paso hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to 10 PM
  • Free area shuttle up to 3 mi
  • Area shuttle
  • Secured, covered parking on site (USD 10 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 17 for adults and USD 8 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 17 for adults and USD 8 to 17 for children
  • Covered self-parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Garden Inn El Paso / University offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Hilton Garden Inn El Paso / University El Paso
Hilton Garden Inn El Paso / University Hotel El Paso

Hilton Garden Inn El Paso / University Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1004 reviews
Rating 8 - Good. 236 out of 1004 reviews
Rating 6 - Okay. 79 out of 1004 reviews
Rating 4 - Poor. 51 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Phillip

Liked: Cleanliness
Shower soaps empty
Stayed 1 night in Jan 2025

6/10 Okay

Lori, Claremont

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved that the hotel was right at the entrance of the university, and you could walk to where you needed. Also loved that they had a shuttle to and from the airport. A great feature of the shuttle is that they will shuttle you where you like within a certain mile radius of the hotel. Employees were super nice. I did find the hotel to be a little dated Could definitely use some updating.
Stayed 2 nights in Jan 2025

4/10 Poor

Lance

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Unimpressed

Very disappointed with the stay. $10 a night for parking. Exceptionally loud AC unit. Nonstop dripping faucet in the bathroom. Dirty bathtub. Hard bed. Flat pillows. Very unimpressed.
Stayed 2 nights in Jan 2025

2/10 Terrible

Fabiola

Liked: Staff & service, amenities, property conditions & facilities
They didnt have shampoo in my shower And it threw water constantly
Stayed 1 night in Jan 2025

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to campus is very convenient
Stayed 1 night in Jan 2025

8/10 Good

Liza

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel is a bit out dated (also bedding stunk like dingy) and they charge for parking per night even though there’s plenty of parking there.
Stayed 1 night in Jan 2025

10/10 Excellent

Nichole

Stayed 1 night in Oct 2024

10/10 Excellent

Nichole

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Jan 2025

4/10 Poor

Jonathan

Travelled with partner
Disliked: Cleanliness
Broken thermostat in the room, could not control room temp the first night we stayed (it was cold). Asked to be moved, but no other accommodations were available. Staff attempted to fix problem same night, but only implemented a half baked solution. Mini fridge made laud vibrating noices at night it was extremely bothersome. The following day i was told i would be moved to a different room by the morning staff. I was assured that notes were taken down and instructions were left for the night shift because i would be out all day. That night when i returned, the staff present stated the had no notes on my issues and they did not have any other rooms available. Overall a very frustrating stay.
Stayed 2 nights in Jan 2025

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
Did not like the fact that they now charge $ for parking.
Stayed 1 night in Jan 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Nice and comfortable, clean
Stayed 1 night in Jan 2025

6/10 Okay

Jiho

Stayed 1 night in Jan 2025

10/10 Excellent

Joe

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We only stayed one night but everything was great! The staff were nice and helpful and the room was clean and comfortable.
Stayed 1 night in Dec 2024

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very comfortable.. clean, great service
Stayed 1 night in Dec 2024

2/10 Terrible

Mario

Stayed 2 nights in Dec 2024

8/10 Good

Antonio

Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here many times while our child has been a student at UTEP. It is consistently clean and comfortable. There is a full service restaurant on site, as well as multiple dining options ( many fast food, but a few sit down restaurants) nearby.
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

For the price, I expected better, they charge you for the parking, the internet didn't work, the quality of the toilet paper horrible, the size of the towels too small. The service on the other hand was great. The receptionist was cordial and understanding.
Stayed 1 night in Dec 2024

10/10 Excellent

Octavio

Stayed 2 nights in Nov 2024

6/10 Okay

Jimmy

Stayed 1 night in Dec 2024

10/10 Excellent

George

Stayed 3 nights in Nov 2024

4/10 Poor

McKayla

Travelled with family, Travelled with family and small children
None
Stayed 1 night in Dec 2024