6/10 Okay
Demaris
Business traveller
19 Dec 2024
Disliked: Staff & service, property conditions & facilities
I travel a lot for work so when I come into town, I stay for about a week to two weeks at your location, depending on what my job requires, but my second day staying there this time, the lady at the front desk wad very rude and very unprofessional. The second I walked in to renew my stay for the second day. She said “aren’t you on the DNR list?” and I said “no why would I be?” when she looked me up I wasn’t even in the system at all because my last stay there was over a month ago. I’ve never given you guys any problems anytime I stay there. I keep the room very clean and I don’t leave a mess when I leave. And I don’t give you any problems and like I said every time I come there I spend my hard earned money there and I stay for a whole week to two weeks. So when she looked me up in the system to renew my stay for the second night my name didn’t even come up in the system And instead of apologizing she just said “oh I probably confused you with someone else@ that was very unprofessional and it made me feel uncomfortable. so after I renewed my stay that day I left the following day and moved to a different location uo the street. My whole thing is if I was on the DNR list Why would I be allowed to stay the previous night? Don’t you think the person that checked me in would have said that? she should have checked the system before making an assumption like that before even looking my name and reservation up. I am a loyal customer and I did not appreciate being treated like that.
Demaris
Stayed 1 night in Dec 2024
