2/10 Terrible
Tami, Westfield
Travelled with partner
7 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible experience at this so called hotel. The staff was rude, and unhelpful. The rooms smelled of mold. They were dirty. The toilet was leaking all over the floor in the 2nd room we got because they put us in a tiny smelly efficiency room which they called a superior room that I booked. It looked NOTHING like the picture of the room I booked. It wreaked of mold. They did switch us after having us ride around at midnight with the supposed security guard. It was sketchy. We were so tired we took the 2nd room as it looked closer to what we booked. The next morning, we discovered the toilet was leaking all over the bathroom floor of the smallest bathroom I have ever been in. You could barely stand comfortably in there. We told them about the leak. They sent someone over supposedly trying to fix it. They put caulk around the bottom. It worked for maybe an hour of two before it started leaking again. The kitchen had no dishes whatsoever. We had to walk down from our room and carry a box of dishes back to our room. They were minimal and gross. The closet smelled so badly of mold we couldn't even hang our clothes in there. The ventilation system did not work so they had a window air conditioner. It was cooler outside than it was in our room. The air was stuffy, humid, and smelly. I got sick from the room with the mold smell and stagnant air. There was also NO hot water!!! That and my sickness was the final straw. We had enough. We tried to tell the "manager" she
Tami
Stayed 4 nights in Jan 2025