4/10 Poor
Anita
Travelled with family
20 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old with bad layout and totally lacking any hospitality or friendly service as you might expect at this level. There were not enough seating for breakfast with the coffee and tea set up very far from the food. They opened one of the small conference room in order for some more people to be able to sit down for breakfast. The front desk doubles as a bar which is a very confusing set up. Also, they wanted $9 per person for shuttle service from the airport and to Port Everglades. We took Uber instead which cost the 4 of us a total of $10 from the airport and $12 to Port Everglades. Worst of all, one of the TWO elevators was not in operation and the other one broke the next morning with people trapped in it. No one informed us to ask for assistance with our luggage so some people had to bring their luggages down the stairs. My mom went down and asked for help so we got help getting our suitcases downstairs.
There are some good things that earned the 2 ⭐ which is that the rooms are very, very spacious and the toiletries are very good.
Anita
Stayed 1 night in Dec 2024