4/10 Poor
Dawn, Florence
22 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
First, there are pool hours posted on doors and a directional sign for pool in Lobby. Per manager, no pool for several years. There was an odor of mold in my room. There were chips of paint missing off walls. There was puckering of paint near shower in bathroom. A large piece of ceiling had peeled off. There were brown stains on the walls (in my room and in hallway). I asked for a cot for my bonus grandson. I was told that they didn’t have one (it was offered to me for him 3 weeks earlier). The next morning, I saw one in the early morning hours in the laundry room (where they wash towels). I slept in a chair that night. I moved the chair so I could use my CPAP and found food on the floor. The shower had grab bars all over the place but nothing to keep from slipping on the floor of the tub. I have some bruises from the grab bars from slipping in the tub. My last night, the person who had the other half of my suite (a person I didn’t know) kept me up most of the night coughing. They took a bad trip (I was in town for my granddaughter’s funeral) and made it worse.
Dawn
Stayed 3 nights in Sep 2024