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Gatlinburg Town Square

2.5 star property

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GTV Studio | Living area | Ping pong
Ping pong
Free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Gatlinburg Space Needle
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

Free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(40 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

9.0 out of 10
Wonderful
(67 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(18 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area | Ping pong

GTV Studio

8.8 out of 10
Excellent
(25 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(76 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

Free WiFi, bed sheets

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(36 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen | Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(2 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

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About this property

Gatlinburg Town Square

Family-friendly hotel with fitness centre and seasonal outdoor pool
An indoor pool, a fitness centre and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services and laundry facilities. Housekeeping is available on request.
Gatlinburg Town Square offers 100 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Town Square. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
Gatlinburg Town Square offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and a fitness centre. WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Gatlinburg Town Square. Self parking is free.

This Gatlinburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 648 out of 1302 reviews
Rating 8 - Good. 336 out of 1302 reviews
Rating 6 - Okay. 153 out of 1302 reviews
Rating 4 - Poor. 86 out of 1302 reviews
Rating 2 - Terrible. 79 out of 1302 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Wesley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but if anything was wrong they blamed it on the old owners. First room had mold and looked nothing like the online photos. After complaining we were “upgraded” to a new room. It was alright but nothing to brag about.
Stayed 3 nights in Sep 2025

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a resort stay and upon check in was put in hotel worse than Motel 6 and told I could walk to the actual resort and use the amenities.. Then had the audacity to invite us to a time share opportunity with them. Carpets were stained and gross, view is of the Parking lot, laundry room is in a separate building, vending machines don’t work, I could go on and on and on.
The room
Smallest bathroom I have ever seen
The room
Our view, a lovely tire.
Stayed 3 nights in Oct 2025

8/10 Good

Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled as a family of 7 two rooms were next to each other
Stayed 5 nights in Oct 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Sarah

Stayed 3 nights in Oct 2025

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, experience was nice. The staff in the office was very helpful. My Only complaint is the housekeeping was hit or miss. They would show up one day and then not for two days. Had to speak with office staff a couple of times about this one day. I thought they did not show up, but they did, but the only thing they did was left a big pile of towels that were clean, of course, in the bathroom chair. The next time they left a pile of towels on the bed, but did not make up the bed that had been used either way. It wasn’t that big of a deal or a dealbreaker.
Stayed 7 nights in Oct 2025

8/10 Good

Tammy

Travelled with partner
Liked: Amenities
The rooms do not match the pictures .i booked a room that was suppose to have hot tub and didnt have one the fire place did not work i didnt have a balconey just a walk way and was in the back side so had a view of a wall from other building with trees .elavaters slow and outdated door took forever to open does have a parking garage under the building so easy parking.the fire pit was nice an pool the room had a stove and dishes that was nice. Very close to the strip i liked that. They do get bears on the property so be careful they didnt seem to be bothered by us.it said it was all booked but seen many empty rooms guess its because its a time share to find out after we got there so guess thats why all in all it was a good stay beside no hot tub and fire place not working
Stayed 3 nights in Oct 2025

8/10 Good

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean, the bears walking around was worrisome with young children!
Stayed 3 nights in Oct 2025

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean, walking distance of the main strip, and trolley stop.
Stayed 2 nights in Oct 2025

8/10 Good

Margarita

Stayed 3 nights in Oct 2025

10/10 Excellent

sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy and loved the deck
Stayed 3 nights in Oct 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service
Comfortable beds, close enough to walk to the fun stuff, quiet location for a good night’s sleep.
Stayed 3 nights in Oct 2025

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We showed up to check in and was told they were overbooked and had absolutely nothing to put my family in. We had family with a 6 month old meeting us there driving from Florida. We drove from KY. Upon arrival after being told that my family of 7 then had to find another place to stay they didn’t offer another stay or any credit or try to help in any way. We were literally sitting in their driveway having a meltdown and if you have stayed here before you know the building is absolutely huge and multiple stories so it’s very hard to believe that they didn’t even have a 2 bdrm condo open. We also paid for this condo 3 months in advance and nothing was said and nothing was messaged to us until after we tried checking in and was told they had nothing. Absolutely worst experience and for them to not care to try and make it right on their end was even for disappointing.thankfully Hampton across the street was very understanding and amazing I highly recommend them
Stayed 3 nights in Oct 2025

6/10 Okay

Rosemarie

Liked: Cleanliness, staff & service
bed was too soft; bathroom towel rack broke, 1 of the blind slats was broken, but nice kitchenette with supplies.
Stayed 3 nights in Oct 2025

4/10 Poor

Kavya

Stayed 1 night in Oct 2025

8/10 Good

Allan Meyer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room, bed, kitchen, and bathroom were clean and good. The check in was smooth and helpful. We were close to downtown Gatlinburg and nice eating places. Like this place!
Stayed 3 nights in Sep 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a room right next to the elevator. The dinging of the elevator you can hear inside the room. People waiting for the elevators are loud but that’s not the hotels fail. I would stay again but I would also request a room away from the elevator.
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 Bedroom unit was extremely clean and well maintained.
Stayed 4 nights in Oct 2025

10/10 Excellent

Debby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always like this property but didn’t like the “sales pitch” in order to get our parking tag.
Stayed 5 nights in Sep 2025

10/10 Excellent

Rebecca

Liked: Amenities
Beautiful place, clean and exactly as advertised
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Stayed 3 nights in Aug 2025

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this property. It is clean, the room was spacious and it is so convenient to the main strip in Gatlinburg. The staff was also very friendly and helpful
Stayed 4 nights in Sep 2025

8/10 Good

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok , several stink bugs in the room, but overall it was satisfactory
Stayed 1 night in Oct 2025

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly. The room was very clean and comfortable. This was a great place to stay but we could hear every noise there was. Overall i would stay here again.
Stayed 5 nights in Sep 2025