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View all photos for GTS Studio

1 bedroom, free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(39 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

8.8 out of 10
Excellent
(63 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(18 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area | Ping pong

GTV Studio

8.6 out of 10
Excellent
(23 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | 1 bedroom, free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(75 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

1 bedroom, free WiFi, bed sheets

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(36 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen | 1 bedroom, free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

1 bedroom, free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(1 review)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

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About this property

Gatlinburg Town Square

Family-friendly hotel with fitness centre and seasonal outdoor pool
An indoor pool, a fitness centre and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services and laundry facilities. Housekeeping is available on request.
Gatlinburg Town Square offers 100 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Town Square. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
Gatlinburg Town Square offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and a fitness centre. WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Gatlinburg Town Square. Self parking is free.

This Gatlinburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 620 out of 1238 reviews
Rating 8 - Good. 320 out of 1238 reviews
Rating 6 - Okay. 142 out of 1238 reviews
Rating 4 - Poor. 83 out of 1238 reviews
Rating 2 - Terrible. 73 out of 1238 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ruben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really good my wife 10 months baby Joy and myself we enjoy our time there we’re going back again
Stayed 3 nights in Aug 2025

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the room was beautiful. i was confused with the location, as they have different phases. really wanted to be in the other phase, but either way... beautiful property, would stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Randall

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location and excellent customer service at a fantastic price.
Stayed 3 nights in Aug 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good property to vacation at and will there again. Nice 10 min walk to the strip. The property is quiet and the laundry facilities on each floor are a plus!
Stayed 3 nights in Aug 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
I was alerted two days prior by the property that the elevator was out. I immediately text back and told them we needed wheelchair accessible room. The property never got back to me. When we got there two days later they wouldn't accommodate us or reimburse us. The pool wasn't working. The tv wasnt completely operational. So we left in the morning and had to find other arrangements.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

Minerva, ruskin

Travelled with family and small children
Liked: Cleanliness, amenities
Location and accommodation
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Skip this place.

Skip this hotel even if it's your cheapest option. I'm not sure housekeeping did anything but make the bed and ensure there's toilet paper. There was hair on the shower wall. I noticed the dirty washcloth after my shower on the curtain rod. It had been there a while, the part touching the curtain rod had turned orange. There were stains on the some of the pillowcases. I needed a flashlight to walk down the stairs at night since none of there exterior lights work. If I hadn't had an exhausting day and found the stuff after I'd settled in already, I would have run. This is on top of the stuff other reviews mentioned. There's a laundry list of stuff they want you to do to check out.
Stayed 1 night in Aug 2025

6/10 Okay

Luanne

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

family vaca

The location is wonderful and great pool and hot tub. unfortunately the kitchen was an issue. The knobs to the stove are on the front and reachable of my 2 year old. The only way to use the dishwasher you have too open the refrigerator to open it. The 3 cookie sheets were all dirty. I have stayed here for the last 4 years and love this place-was a little disappointed.
Stayed 3 nights in Aug 2025

4/10 Poor

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was spacious and clean except for what looked like crumbs or bits of cereal around the kitchenette table. When we got there, it was fairly late. Checked in, went to the room and the thermostat was at 70 but the room was 75. Informed the desk and went to dinner. Came back later that evening at the room was even warmer at 76. Called the front and they said it was too late to come out and look at it so had to sleep sweating. Next morning it was up to 77. Front desk said they would get someone out. Ate and came back and still not fixed. Went to lunch and stopped by the room on the way out to more attractions and ran into the repair man, who was very nice. He said he was not contacted yesterday? When we got back that evening, the thermostat was set to 70 and the room was at 72. Better, but still not right. Complained on Sunday and they said its the best they could do as it was completely booked, but I could pay for an upgraded room. I was already in one that had a 2 room w/ jetted tub. Location was great, but service was lacking.
Stayed 2 nights in Jul 2025

4/10 Poor

Richard

Disliked: Staff & service
The room had a musty smell to it and no one responded back
Stayed 4 nights in Aug 2025

10/10 Excellent

Brandon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to gatlinburg and had an easy parking lot to get into. Would recommend to others
Stayed 2 nights in Aug 2025

6/10 Okay

Annette

Travelled with family and small children
Liked: Amenities
No coffee.
Stayed 3 nights in Jul 2025

8/10 Good

Joyce

Travelled with family
Liked: Amenities
Carpet dirty. Room had dirt and crumbs.
Stayed 3 nights in Jul 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub barely worked. Check in at a different location was unusual. It was an okay place.
Stayed 2 nights in Jul 2025

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The photos of the property led us to believe that the large pool with the waterfall was its pool. It is not, it is a huge fountain/water feature. The pool at that property site is maybe the quarter of the size, broken around all insides and the pool deck was falling and sloping; and slippery. It was filthy and cloudy, not sure the pump was working. The other pool near the office across the street was closed. The inside pool was a polar plunge; little kids called it colder than ice.
Stayed 2 nights in Jul 2025

6/10 Okay

Allen

Liked: Cleanliness
The room was ok. It was clean and quiet. Staff was not overly friendly. No food available at the hotel. Found one ancient Coke machine. Heat index was 100 + and the pool was closed. No explanation was provided. The main drag is within walking distance; but, the hotel is on a steep hill, so the return trip in 90 degrees was not fun.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good visit.

Decent hotel room. A little dated but roomy and all the comforts of a suite. Good rate. Only problem was the shower didn’t have an inside shower mat or a no slip surface. A little risky at our age. Had to carefully hold onto the little rod inside. Otherwise a great location near downtown and a good room for decent money. Stayed here last year as well.
Stayed 5 nights in Jul 2025

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveince
My Spaces
Stayed 3 nights in Jul 2025

4/10 Poor

horace

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very run down
Stayed 4 nights in Jul 2025

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities
N/a
Stayed 3 nights in Jul 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025