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Gatlinburg Town Square

2.5 star property

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Front of property
GTV Studio | Living area | Ping pong
View from property
Ping pong
Free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg Space Needle
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

Free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(40 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

9.0 out of 10
Wonderful
(67 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(18 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area | Ping pong

GTV Studio

8.8 out of 10
Excellent
(26 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(76 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

Free WiFi, bed sheets

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(38 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen | Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(2 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

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About this property

Gatlinburg Town Square

Family-friendly hotel with fitness centre and seasonal outdoor pool
An indoor pool, a fitness centre and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services and laundry facilities. Housekeeping is available on request.
Gatlinburg Town Square offers 100 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Town Square. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
Gatlinburg Town Square offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and a fitness centre. WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Gatlinburg Town Square. Self parking is free.

This Gatlinburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 654 out of 1311 reviews
Rating 8 - Good. 337 out of 1311 reviews
Rating 6 - Okay. 156 out of 1311 reviews
Rating 4 - Poor. 86 out of 1311 reviews
Rating 2 - Terrible. 78 out of 1311 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much! The only exception is that our room was not ready at check in time. They apologized for being short staffed and 90 mins later we were given a different room because of housekeeping issues.
Stayed 2 nights in Oct 2025

8/10 Good

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay was clean, nice area, and easy to get to downtown. Was a little ran down but had everything we needed and staff was great
Stayed 4 nights in Oct 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was slow and we were given the wrong room. The staff at the front desk made it right and we had a nice stay after that.
Stayed 2 nights in Oct 2025

8/10 Good

Kendy

Travelled with family and small children
Liked: Amenities
The description was a little deceiving about the pool. It was quite a bit away from our room. The room was very nice and exactly what we had expected! We had a great stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great and location was perfect
Stayed 3 nights in Oct 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close with a little hike. It is uphill from the main strip so be prepared. It was very basic where we were but it was clean. Stopping upstairs from other guests was a little disturbing but for the most part we were out and about so it worked for us. Cost vs what we got was good.
Stayed 4 nights in Oct 2025

6/10 Okay

Lillian

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Comfortable but room was not available until after 5:30pm. The hospitality clerks were not very friendly. Hotel definitely needs maintenance and clean up.
Stayed 1 night in Oct 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price you cannot beat it. Nice front desk people and went to open my blinds overviewing the balcony and I saw a bear first thing in the morning so that made my trip.
Stayed 1 night in Oct 2025

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was in bad need for an updating, commode seat looks like it came out of a trashcan. The corners. Had dirt built up in them. The bed was made with a sheet and one thin blanket. Other blankets were left in the cabinet bed was terrible.terrible needed to be replaced not recommended for a stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the great pleasure of staying at Gatlinburg Town Square for our first trip ever to beautiful Gatlinburg, Tennessee. Our accommodations were excellent and they resembled a condo type setting fully equipped with a kitchen, dining area with a table for 6, a living room with a beautiful gas fireplace, a bedroom with a king sized bed and a jacuzzi for two with jets, a stackable washer/dryer, a balcony with a table and 4 chairs. Along with all these things mentioned, there was everything you need for the kitchen, bathroom and laundry. The bed was exceptionally comfortable and I can’t say enough about how clean and comfortable the accommodations were. The bed linens and towels were crisp, white, spotless and comfortable. There was a beautiful indoor pool which we didn’t have time to go in but it was very nice. The location of the resort was perfect because it was in walking distance to Parkway which is the main street for activities, restaurants, clubs, shows, attractions, etc. There was a free trolly pick up and drop off right outside of our building. The free parking was enclosed, spotless and safe with an elevator leading up to the various floors perfect for those with wheelchairs, strollers or those who have trouble with stairs. As we stated before, this was our first time to Gatlinburg and we were so amazed at the fabulously fun time and the breathtaking views everywhere we went. While there, we ventured up to the Skybridge which is a must. Can’t wait to return!!! Enjoy!
Stayed 3 nights in Oct 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying here. Clean, nice area in the back.
Stayed 3 nights in Oct 2025

6/10 Okay

Elaine

Stayed 2 nights in Oct 2025

10/10 Excellent

Jade

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay. Good walking distance for Gatlinberg
Stayed 5 nights in Oct 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

4/10 Poor

William

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast. Check in at a different location. No cleaning service. You can swap towels during a short window of the day in a different building then where your unit is. Bait and switch on the photographs. Photos do not reflect room given. Kids running up and down hallways all hours of night. No blackout curtains. Room lit up bright from hall lights all night. Biggest positive was location. Not worth what we paid though. Need to be upfront about location, rooms and deposits in listing, not just email 2 days before check in.
Stayed 2 nights in Oct 2025

6/10 Okay

Roxanne

Stayed 2 nights in Oct 2025

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 3 nights in Oct 2025

4/10 Poor

Janet

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room was not what I booked. The manager argued that the bed was a king and her only solution was to give me a refund. Therefore I wouldn’t have had a room because everyone was sold out.
Stayed 4 nights in Oct 2025

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Has basketball court for the kids too.
Stayed 3 nights in Oct 2025

10/10 Excellent

BENJAMIN, Wellsville

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was amazing. From the time i arrived and was welcomed at check in to the help during my stay! I was skeptical from past reviews but this is the best stay i have had in Gatlinburg yet! I go a few times a year and I will return here for sure
Stayed 10 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Room was big, clean and cozy. The beds actually slept really well.
Stayed 1 night in Oct 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, good room, good bed, only downfall long walk down hill to strip and a long walk UP hill back to room
Stayed 3 nights in Oct 2025

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, very quiet. We even got to see a bear, loved our stay and will be back
Stayed 3 nights in Oct 2025

6/10 Okay

Wesley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but if anything was wrong they blamed it on the old owners. First room had mold and looked nothing like the online photos. After complaining we were “upgraded” to a new room. It was alright but nothing to brag about.
Stayed 3 nights in Sep 2025

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a resort stay and upon check in was put in hotel worse than Motel 6 and told I could walk to the actual resort and use the amenities.. Then had the audacity to invite us to a time share opportunity with them. Carpets were stained and gross, view is of the Parking lot, laundry room is in a separate building, vending machines don’t work, I could go on and on and on.
The room
Smallest bathroom I have ever seen
The room
Our view, a lovely tire.
Stayed 3 nights in Oct 2025

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