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Gatlinburg Town Square

2.5 star property

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Photo gallery for Gatlinburg Town Square

Front of property
Terrace/patio
Microwave
Lake
Ping pong

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View in a map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg Space Needle
    ‪8 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

Free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(40 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

8.8 out of 10
Excellent
(65 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(18 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area | Ping pong

GTV Studio

8.6 out of 10
Excellent
(23 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(75 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

Free WiFi, bed sheets

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(36 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen | Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(2 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

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About this property

Gatlinburg Town Square

Family-friendly hotel with fitness centre and seasonal outdoor pool
An indoor pool, a fitness centre and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services and laundry facilities. Housekeeping is available on request.
Gatlinburg Town Square offers 100 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Town Square. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
Gatlinburg Town Square offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and a fitness centre. WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Gatlinburg Town Square. Self parking is free.

This Gatlinburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Reviews

Gatlinburg Town Square Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 641 out of 1276 reviews
Rating 8 - Good. 332 out of 1276 reviews
Rating 6 - Okay. 144 out of 1276 reviews
Rating 4 - Poor. 83 out of 1276 reviews
Rating 2 - Terrible. 76 out of 1276 reviews

Reviews

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, can walk to downtown Gatlinburg or take the trolley (there is a stop in front of the property). Easy check in and concierge was very informative. This property is a time share, however, and they will try to book a tour upon check in. The perks for attending the tour were good, but we did not opt for them since we do not want a time share or a disruption to our stay.
Stayed 5 nights in Aug 2025

8/10 Good

whitney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and beautiful this property is. The staff was helpful and there were plenty of restaurants and things to do near the property. The only thing I did not like was how far I was from the pool. Usually my family and I go down stairs to get to a pool. With this location some rooms are a 5-6 minute walk or a 2 minute drive away. Also, the inside pool heater was out so the water was ice cold.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin

Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained and very clean. Our unit was ready and had everything we needed. It’s located within walking distance to the strip and has a trolly stop right in front.
Stayed 3 nights in Aug 2025

8/10 Good

stanley

Very well maintained and is located in a great spot would stay again
Stayed 5 nights in Aug 2025

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly Staff

Love the staff, super friendly. Located in a perfect spot. I will go again and do business with you guys.
Stayed 2 nights in Aug 2025

2/10 Terrible

Nicole

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible check in, which was 3 blocks from the actual motel. We asked for a refund for our 2nd and 3rd nights. Terrible experience. Would not recommend this place to anyone! I'd rather have slept in my truck!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

Great place to stay. Wonderful location, clean, nice staff, beds were good, and our view was amazing. Only suggestion we have is to separate the smokers who spend all day smoking on their balconies.
King bed was comfy
Loved the garden tub
Nature view
River was beautiful
Stayed 4 nights in Aug 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

LeenaSunthari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in Aug 2025

6/10 Okay

Darlin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Lady when we checked in was very helpful. Rooms were ok. Definitely looked better on pictures. I knew older facility but looks really outdated. View not the best. Could have used an elevator. Ok for 2 nights. What I did like was that it was close to parkway.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great definitely coming back
Stayed 3 nights in Aug 2025

4/10 Poor

TODD

Liked: Cleanliness
Disliked: Staff & service

8.2 Rating is way overrated

The hotel fridge did not work, there is no ice machine on the premises and when taking a shower it floods the bathroom floor. They have an 8.2 rating but it shouldn’t be any higher than a 5. We also were pitched a 90 minute presentation for their vacation rentals, which we declined. There are plenty of other hotels at the same price point in Gatlinburg, pick one of those hotels.
Stayed 1 night in Aug 2025

4/10 Poor

Shawn Lachmann

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You can walk to downtown
Stayed 3 nights in Aug 2025

10/10 Excellent

Francisco

Stayed 3 nights in Aug 2025

8/10 Good

LaDonna

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Light bulbs out trash under bed never cleaned room or new towels during visit the last night there had a baby snake in bathroom
Stayed 3 nights in Aug 2025

10/10 Excellent

Hannah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a really great time loved all the stuff they had down there
Stayed 3 nights in Aug 2025

2/10 Terrible

HWANGYEON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely helpful, accommodating and friendly!! Such a pleasure to stay there and definitely will be returning!! Marilyn and David Dato
Stayed 4 nights in Aug 2025

10/10 Excellent

Hillary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nIce
Stayed 3 nights in Aug 2025

10/10 Excellent

Jarrod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After finding out I was only staying one day and not interested in their time share presentation I was pushed through a lot quicker than other people I noticed
Stayed 1 night in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was the jets on our jacuzzi didn’t work and there was a leak from the tub. Otherwise we felt the accommodations were excellent! Very close to the main strip and saved us from parking fees! Would definitely stay here again!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. I can't wait to go back
Stayed 4 nights in Jul 2025

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the unit was perfect for my family.
Stayed 4 nights in Aug 2025

8/10 Good

Emil

Liked: Staff & service
Nice location. A short walk to downtown. The staff was super friendly and really helpful.
Stayed 3 nights in Aug 2025