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CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3.0 star property

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Photo gallery for CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Individually decorated, individually furnished, desk, laptop workspace
Restaurant
Ballroom
Meeting facility
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪4 min walk‬
  • DeVos Performance Hall
    ‪6 min walk‬
  • Downtown Market
    ‪14 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪19 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About this property

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Hotel with a 24-hour fitness centre, a short walk to Van Andel Arena
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include manicures and pedicures.
Our customers tell us that they can't get enough of the comfortable beds at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. During your stay, you're just a quick walk from Van Andel Arena. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 4-minute walk from Van Andel Arena and 6 minutes on foot from DeVos Performance Hall
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness centre, spa services, and coffee/tea in common area are also featured at the boutique CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. Parking is available for a fee.

This 3-star Grand Rapids hotel is smoke free.

CitySen Lounge – On-site restaurant.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1004 reviews
Rating 8 - Good. 284 out of 1004 reviews
Rating 6 - Okay. 134 out of 1004 reviews
Rating 4 - Poor. 74 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This quality of the property is ok, however the staff isn't interested in providing quality service therefore the stay was challenging. We asked for our room to be serviced and the request was ignored. We asked again the next day and we found the room to be serviced upon our return, but the bed linens were not changed. They seem to think towels, linens, and such are gold as they do not want to provide any additional. They did not provide bath mats so we had to use towels on each side of the shower that kept leaking water onto the floor. There are no glasses in the room and we were told we could not have any. This is just a few of the head-scratching interactions with staff, but oh well. It was our 2nd and last time staying at this property.
Stayed 4 nights in Jan 2025

8/10 Good

JERRAD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Roderick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Adrienne

Stayed 1 night in Jan 2025

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not on site - but public parking is available behind the hotel around the city block. Staff was very helpful and accommodating.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ethyl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique place, but very clean! Staff was very professional and kind, would definitely stay there again
Stayed 1 night in Jan 2025

10/10 Excellent

sumer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place and very convenient to downtown area. Only thing I missed was that there was no parking provided, so it was an extra $36. Parking is adjacent, just an additional charge.
Stayed 1 night in Jan 2025

4/10 Poor

ben

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was less than ideal. No carpeting. Small, dark and not welcoming or comfortable. The heat didn’t work. Almost seemed like a dorm room Great location. Staff was friendly. Just disappointed with the room itself
Stayed 1 night in Jan 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Deena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was relatively easy to park in front with free parking on Sunday. Room was clean, shower was nice, bed was softer than I like but luxurious nonetheless. Great location downtown. Only window in the room looks out on a brick wall so no view, probably the only real disappointment.
Stayed 1 night in Jan 2025

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great downtown hotel

This was a super cute hotel! The room was big, as was the bathroom. We came in for a girls night. Abby, at the front desk was helpful and so nice! Walking distance from great food and fun bars! The bar at the hotel is small, as is the rest of the hotel, but had good drink!
Stayed 1 night in Jan 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet it was despite being downtown. Staff was friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care of property
Stayed 1 night in Dec 2024

10/10 Excellent

michele

Stayed 1 night in Dec 2024

8/10 Good

Jamie

Stayed 2 nights in Dec 2024

4/10 Poor

Jenna L

Stayed 1 night in Dec 2024

2/10 Terrible

Shyanne, holland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrew

Stayed 9 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! The front desk attendance were so polite and friendly, and the bartender was so warm and friendly. I’m willing to give any kind of advice or directions to anything. I love the walk ability everywhere. And it’s right in the middle of everything. I will definitely come back.
Stayed 1 night in Dec 2024

8/10 Good

NICK, FARMINGTON HILLS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel at a good price.
Stayed 1 night in Dec 2024