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Smile Hotel Hakodate

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Smile Hotel Hakodate

View from property
Iron/ironing board, free WiFi, bed sheets
View from property
Cleanliness standards
Laundry room

Reviews

7.2 out of 10

Good

Popular amenities

  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
20-11 Wakamatsucho, Hakodate, Hokkaido Prefecture, 040-0063
  • Ekini Fish Market
    5 min walk
  • Morning Market
    5 min walk
  • Hakodate City Hall
    9 min walk
  • Hakodate (HKD)
    23 min drive

Room options

View all photos for Triple Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Triple Room, Non Smoking

  • 22 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Twin Room, Smoking

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Triple Room, Smoking

  • 22 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Semi Double Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Semi Double Room, Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Single Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Single Room, Non Smoking

  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Twin Room, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Smoking

Double Room, Smoking | Iron/ironing board, free WiFi, bed sheets

Double Room, Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Single Room, Smoking

  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Semi Double Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Semi Double Room, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Large Single Bed

About this property

Smile Hotel Hakodate

Hotel in Hakodate with 24-hour front desk and restaurant
This hotel features a restaurant, dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
Smile Hotel Hakodate offers 271 air-conditioned accommodations with complimentary slippers and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a combined bath/shower unit and toilets with an electronic bidet. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
During your stay at Smile Hotel Hakodate, you're just a quick walk from Ekini Fish Market. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include meeting rooms, laundry facilities and a lift
  • Just a 5-minute walk from Ekini Fish Market and 5 minutes on foot from Morning Market
There's a restaurant on site. WiFi is free in public spaces. Smile Hotel Hakodate also features laundry facilities, dry cleaning/laundry services, and a lift. Limited free parking is available on a first-come, first-served basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9 AM.
Smile Hotel Hakodate has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 550 per person
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 550 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smile Hakodate
Smile Hotel Hakodate Hotel
Smile Hotel Hakodate Hakodate
Smile Hotel Hakodate Hotel Hakodate

Smile Hotel Hakodate Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 87 out of 556 reviews" "
Rating 8 - Good. 237 out of 556 reviews" "
Rating 6 - Okay. 166 out of 556 reviews" "
Rating 4 - Poor. 52 out of 556 reviews" "
Rating 2 - Terrible. 14 out of 556 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room wasn’t clean. Lots of dust under the bed and cabinets. Other services and amenities were pretty basic. WiFi speed was extremely slow.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Ruth

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Convenient location to train station
Older Hotel with a great location to train station. Hotel was clean and staff friendly. Breakfast had a wide selection
Stayed 1 night in Feb 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Clean, comfortable, dated.
Clean, comfortable, very convenient - it's directly opposite Hakodate station - and very cheap, but the rooms and foyer are very dated and the hotel is undeniably worn around the edges. You get what you pay for, and it's excellent value.
Stayed 2 nights in Jan 2020

6/10 Okay

Ton, Thailand

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location but the wall room is not think enough to protect the voice from neighbor.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good to have parking for hotel resident for a cheap price
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room feels old and unhygienic. There is even a smell in the bathroom.
Stayed 1 night in Jan 2020

6/10 Okay

Mary, Singapore

Liked: Staff & service, amenities
As this is a Budget and old hotel, not high expectation but the corridor smells bad. Besides from that the room is alright. The location of the inn is wonderful, if you are taking JR or bus , it is RIGHT opposite the front door of the station. Free parking if you are driving. Walking distance to the popular seafood market (food which only open from 6am -2pm). So it’s a slight problem for dinner.
Stayed 1 night in Dec 2019

8/10 Good

YKSFFA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is near the Hakodate station, staff is mindful the room is clean this hotel is on the average, well to stay
Stayed 1 night in Jan 2020

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than i expected
good location and friendly staff
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
The room was dirty and smell bad. A lot of dust every where in room even on bed sheet. it seem like sleep in the store room. We booked for 3 nights but The smell was so bad so we decided to move out to new hotel. Very depress of this hotel.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water heater is very bad. Location and price ok. Won’t recommend
Stayed 2 nights in Dec 2019

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not leave smiling
Unfortunately the room had a really strong cigarette smell even though we were in a non smoking room. The hallway stunk of cigarettes all the time. The bathroom was soo small you hit everything around you and the room is in serious need of upgrade. The only good point was service at reception was good as expected.
Stayed 1 night in Dec 2019

6/10 Okay

chen

Travelled with family
Liked: Cleanliness, staff & service
the room is small
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Yew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central location. The only short coming was that the internet connection is VERY slow. I would consider staying with them again if I make it to Hakodate in the future.
Stayed 2 nights in Aug 2019

8/10 Good

clayton

Liked: Staff & service
Was ok, fits a budget
This is an older hotel that fits the budget. The walls and ceiling look to be repainted but the carpet comes up in patches and the hall way has numerous stains. It seems many business travelers and late night drinkers stay here. It is conveniently across the jr station and near the morning market. The bathroom is passable but feels cramped as the same water faucet is used for the sink and the tub. Laundry gets crowded and the dryers aren't very good
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
average, but fantastic bed
Excellent - comfortable bed, location (in front of the station) Good - breakfast, reasonable price Not so good - small bathroom, old buildings. Needs new wall paper or a coat of paint
Stayed 1 night in Jul 2019

8/10 Good

Robert

Liked: Staff & service
Convenient hotel for train travellers.
Across the road from the station... very good hotel for the price. So convenient to arrive and leave town on the train. Central to explore the city.
Stayed 1 night in Jun 2019

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, laundromat available
Stayed 1 night in Jun 2019

6/10 Okay

Yoko

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Very simple breakfast. Staff could only speak little English. Room was clean and good.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very well location you can travel by tram or jr or bus not over 3 minutes
Stayed 2 nights in May 2019

8/10 Good

Suzanne

Liked: Staff & service
Good location and good view
Good location but hotel seems run-down. Can see the wear and tear in many areas. The bedsheets may not be cleaned well as we were itching the whole night. Paid for breakfast but it was simple fare. The view from the room showed the JR station and Mount Hakodate. Walking distance to the morning market and the JR Station. Parked the car at the nearby designated space owned by the hotel for a minimal fee but the carpark was not paved (pebbles and stones lined), so if you are rolling your luggage, be prepared for some difficulties and probably damage.
Stayed 1 night in May 2019