10/10 Excellent
Adrian, PLAYA VISTA
Travelled with family and small children
30 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ten-Yu was a surprise (in a good way). I had not expected much but discovered that it has a lot of little things that make the experience special. Each unit is large and has yukata's for adults and children (essentially a more casual version of a kimono) that you can wear throughout your stay at the property - while eating at the restaurants too! Nearly everyone wore them and it gave you a more "home-like" sense to the property. They also had live music concerts in the lobby (flute/saxophone) where a small group of about 20-25 guests would congregate to listen to the music. The property has free cold tea and snacks in the lobby. They also had free champagne/drinks briefly during happy hour. The kids loved the free ice cream vending machine. They had buffet breakfast included in our stay. We also learned an important lesson about dinner in Hakone area. Make your reservations before you arrive! Most people eat dinner at the property because a lot of restaurants outside are closed for dinner or have long waits. Then go to the onsen (hotspring at the property) either before or after dinner. You'll feel great. For those who don't want to get naked, you can go to Yunnesun which is next door to the property which is a fun hotspring waterpark. The kids loved it, especially the fish pedicure. It is connected via an indoor walkway. The service overall was very good - the front lobby staff was excellent although restaurant staff could be better at following up on my requests.
Adrian
Stayed 2 nights in Nov 2024
