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Hangzhou Bokai Westlake Hotel

3.0 star property

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Photo gallery for Hangzhou Bokai Westlake Hotel

Exterior
Reception
Standard Triple Room | In-room safe, desk, laptop workspace, blackout curtains
Exterior
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
No.32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001
  • West Lake
    ‪5 min walk‬
  • Wushan Night Market
    ‪10 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪4 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Double Bed

Economy Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout curtains

Economy Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, laptop workspace, blackout curtains

Standard Triple Room

  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Hour Room(4 Hours between 8AM-8PM)

In-room safe, desk, laptop workspace, blackout curtains

Hour Room(4 Hours between 8AM-8PM)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Cozy Double Room

In-room safe, desk, laptop workspace, blackout curtains

Cozy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Comfy Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Comfy Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Boutique Twin Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Boutique Double Room

In-room safe, desk, laptop workspace, blackout curtains

Boutique Double Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Comfort Double or Twin Room | Iron/ironing board, free WiFi

Home Inn Hotel Qianjiang New Town

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
The price is €71
for 1 room
includes taxes & fees
10 Apr - 11 Apr
Home Inn Hotel Qianjiang New Town

About this property

Hangzhou Bokai Westlake Hotel

Lakefront hotel connected to a shopping centre in Hangzhou with free parking
This smoke-free hotel features a restaurant, a business centre and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hangzhou Bokai Westlake Hotel offers 48 air-conditioned accommodations with a safe and complimentary bottles of water. LCD televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hangzhou Bokai Westlake Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from West Lake. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Within a 10-minute walk of West Lake and No.2 Park
There's a restaurant on site. WiFi is free in public spaces. There's an onsite business centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hangzhou Bokai Westlake Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star Hangzhou hotel is smoke free.

Hangzhou Bokai Westlake Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • On a lake

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 30.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CNY 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Bokai Westlake
Bokai Westlake Hotel
Hangzhou Bokai Westlake
Hangzhou Bokai Westlake Hotel
Hangzhou Bokai Westlake
Hangzhou Bokai Westlake Hotel Hotel
Hangzhou Bokai Westlake Hotel Hangzhou
Hangzhou Bokai Westlake Hotel Hotel Hangzhou

Hangzhou Bokai Westlake Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 291 reviews
Rating 8 - Good. 107 out of 291 reviews
Rating 6 - Okay. 97 out of 291 reviews
Rating 4 - Poor. 26 out of 291 reviews
Rating 2 - Terrible. 16 out of 291 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Dieuhy

Stayed 1 night in Nov 2024

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is closed for renovation. They rebook us
Hotel is closed for renovation till 26 Jan 25. In case you are at the hotel, do knock the doors. The hotel receptionist is still inside the renovation ongoing hotel. She will call a taxi to bring you to your rebooked accommodation which is located near Wulinmen. Rebooked accommodation is ok. About the same. Pics as shown.
Stayed 2 nights in Oct 2024

2/10 Terrible

June, Cardiff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, Terrible Terrible!! Hotel is closed for refurbishment, reception area is in a complete mess with tens of beds and mountain of bedding! Hotel only informed us that they're closed for business upon arrival, we were told that they will take us to another nice hotel and we have to pay in full for the first night, so we paid ￥373. A driver came and took us a hotel past the West lake about 10 minutes, we found the hotel in an awful dark backstreet under some residential buildings, Address is XiHu District, North Jinzhu Road number 21Garden area.- the type of rooms would normally cost around ￥100 or so, room bedding was clean but smelled bad then found bedding were damp feel。But Bokai Boutique WestLake hotel charged us￥373 via WeChat! What more it's not the standard hotel I had in mind to stay at all!! It was late in the evening 9pm, we were tired and disappointed not had food, so we decided to remain till morning. I contacted Expedia agent requested cancel the next two days of bookings with Bokai Boutique hotel. Totally absolutely disappointed with this SCAM hotel!! Expedia website, I kindly advise that you should remove this awful hotel from your site and inform other guests of their business closed so no more innocent guests get caught up in this awful experience as we have!! Scam hotel address is 32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001 AVOID Avoid at all cost!, in case they trade under another name in future!
Stayed 3 nights in Oct 2024

4/10 Poor

fang lee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

fang lee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room got cockroach 😞 all dirty
Stayed 2 nights in Sep 2024

6/10 Okay

Guoji

Travelled with family
Stayed 1 night in Aug 2024

6/10 Okay

Daxin

Travelled with group
Property is old. Location is closer to subway, restaurants and about 15 mins walking distance from west lake area.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the service was exceptional, front desk service was extremely helpful in anything we needed.
Stayed 6 nights in Jun 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Yenni Marlina

Travelled with group
Liked: Staff & service, amenities
The hotel location is quite close to West Lake (Xihu), near hotel quite a lot of local restaurant, the hotel is quite close to xinhua book store, from Hangzhou East Station quite close with taxi. The hotel staffs are nice but they only speaks mandarin.
Stayed 2 nights in Apr 2024

8/10 Good

Yenni Marlina

Travelled with group
Liked: Staff & service, amenities
The hotel location is walkable distance to the famous West Lake (Xihu), not far from rhe subway station, close to a mall, in neighbour hood quite a lot of local restaurant with friendly price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shengli

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is close to Xihu lake and many other tour sites. It is also close to shopping areas. Property is clean and bed is comfortable. staff are friendly. The only down side is the room and bathroom are small.
Stayed 3 nights in Mar 2024

8/10 Good

Ka Yee

Not bad, location is good
Stayed 1 night in Mar 2024

8/10 Good

Song Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Older fixtures with an excellent bed. Great value for money. Very helpful staff. Located in a older neighborhood, if you want the authentic Chinese neighborhood feel, this is for you. I would definitely book again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant boutique hotel
Comfortable hotel at a good price in a lively part of town. They don't do breakfast and the local coffee shops open a bit late. Metro is just around the corner
Stayed 2 nights in Nov 2023

8/10 Good

Zuzana

Travelled with group
Liked: Cleanliness, staff & service
Hotel was satisfactory, we had a nice time there but it is in a rundown condition. The neighbourhood is fantastic though, lake is close by and right next to the hotel are great local dining options, noodle shops, dinner restaurants serving wok veggies, meats...bakeries...and right in the front of the hotel is a very nice tea/coffea place that serves the best matcha latte! Everything very cheap, no touristy prices. The minus of the hotel is the cigarette smell in the corridors, which inevitably got to our rooms, because some inhabitants of the hotel smoke and leave their rooms open to vent. We didn't smell too much smoke on the other floors, so we might have been just unclucky with the position of our room. Staff was very nice but nobody spoke english so we communicated through google translator. However, if you want a real, local, chinese culture and experience this is a great place to start.
Stayed 13 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A excellent motel we have enjoyed so much
Stayed 4 nights in Oct 2023

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
The location is perfect, near the West Lake and the price is affordable. The staff was very friendly, especially Miss Hu helped us solve the problem by long-distance call after we left Hangzhou.
Stayed 3 nights in May 2023

8/10 Good

Xiangdong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

8/10 Good

Ulrike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Fen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! staff even offered us her fruits to share. Good location too
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in May 2019

4/10 Poor

Nicole

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The staffs are friendly. Managed to checked in earlier at 12pm without extra charges. However, the room is dusty including its beds, floor and cabinet. The beds linen are not clean as we felt itchy after waking up from bed. Cleanliness of rooms need to be improved
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It's bit noise from upstair, sound insulation not very good
Stayed 2 nights in May 2019