2/10 Terrible
Laurie
7 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at Abbey Lodge Hotel over Christmas while I was visiting my family. I chose the hotel as it was in a great location and reasonably priced.
I wasn't expecting much from the room, just a simple, clean straightforward (hopefully on par with travelodge) experience that was comfortable.
Unfortunately this was not what I experienced. The room was very dated and had a deep, strong smell of old tobacco that was very unpleasant. The bed was very uncomfortable. I don't mind a firm mattress but this one felt like there was barely any give to it. When I had a shower in the morning it made the smell even worse.
I asked for a refund and checked out after only one night's stay. The lady at the desk told me she'd ask the manager. I didn't hear back so I followed up today a few weeks later and spoke to a man who I assume was the manager. He was polite at first but said there was nothing he could do as the room is so cheap already. I had paid £95 for the 2 nights, which although cheap I did still expect a basic level of cleanliness and hygiene. I'd lost the key when I checked out and only later when I got home found it in my washbag. Which is obviously my fault, but after trying to come to a compromise and saying i'd be happy with just a refund for the night I didn't stay, he declined, and then asked if i could send the key back.. which felt very rude after not meeting me halfway. Would definitely not recommend this hotel. Spend a bit more and stay in a travel lodge.
Laurie
Stayed 2 nights in Dec 2024