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Ruthin Castle Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ruthin Castle Hotel

Aerial view
Exterior
Outdoor spa tub
Deluxe Room, 1 Double or 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board
Outdoor spa tub

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Castle Street, Denbighshire, Ruthin, Wales, LL15 2NU
  • Ruthin Craft Centre
    2 min walk
  • Ruthin Gaol
    2 min walk
  • Nantclwyd y Dre
    2 min walk
  • Liverpool (LPL-John Lennon)
    67 min drive

Room options

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, 1 Double or 2 Single Beds

Family Room, 1 Double or 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Family Room, 1 Double or 2 Single Beds

  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Exclusive Double Room, 1 Double Bed

Exclusive Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Exclusive Double Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed (Prince of Wales)

Deluxe Suite, 1 King Bed (Prince of Wales) | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed (Prince of Wales)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double or 2 Single Beds

Deluxe Room, 1 Double or 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double or 2 Single Beds

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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Room

The Feathers

Parking included
Free WiFi
Air conditioning
Bar
4.4 out of 5, Excellent, (30)
The price is €99
for 1 night
includes taxes & fees
7 Dec - 8 Dec
The Feathers

About this property

Ruthin Castle Hotel

Family-friendly hotel with 5 hot tubs and full-service spa
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking. Housekeeping is available once per stay.
Ruthin Castle Hotel offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

5 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BAZAAR has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Ruthin Castle Hotel. During your stay, you're just a quick walk from Ruthin Craft Centre. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with body treatments, body scrubs or Swedish massages at BAZAAR
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Ruthin Craft Centre and Ruthin Gaol
  • Dogs welcome for a fee (restrictions apply)
Ruthin Castle Hotel offers its guests a full-service spa, 5 hot tubs, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Spa services, a terrace, and barbecue grills are also featured at the family-friendly Ruthin Castle Hotel. Parking is available for a fee.

This 4-star Ruthin hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 7:00 AM and 9:30 AM.
Ruthin Castle Hotel has a restaurant on site.
Dragon Tafarn – On-site restaurant. Open daily.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dragon Tafarn

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1277
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property charges a facilities fee to access the thermal facilities and spa. Access is available for 3-hour sessions: 10 AM-1 PM, 1:30-4:30 PM, or 5-8 PM. Access fees vary from GBP 10 to GBP 20 per person, depending on the date of admission; reservations are recommended. Additional fees apply for spa services.

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: GBP 35 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.00 per person
  • Pet fee: GBP 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 20 per person and includes use of: sauna; spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel & Moat Spa
Castle Moat Spa
Moat Spa
Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa
Ruthin Castle Moat Spa
Ruthin Moat Spa
Spa Ruthin
Ruthin Castle Hotel Moat Spa
Castle Hotel Moat Spa
Ruthin Castle Hotel Wales
Ruthin Castle Hotel Hotel
Ruthin Castle Hotel Ruthin
Ruthin Castle Hotel Moat Spa
Ruthin Castle Hotel Hotel Ruthin

Ruthin Castle Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 414 out of 912 reviews" "
Rating 8 - Good. 270 out of 912 reviews" "
Rating 6 - Okay. 136 out of 912 reviews" "
Rating 4 - Poor. 61 out of 912 reviews" "
Rating 2 - Terrible. 31 out of 912 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Viktoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst I have ever seen! This is not 4 star hotel and definitely not luxurious. It should be closed down! We've been put in the room with mold and rotten doors! Damp coming through the ceiling and no soap in the shower with lots of red bacteria growing everywhere! We immediately went to reception to ask for a room without the mold and they couldn't care less and said they are fully booked. We had to leave the hotel and the whole bank holiday weekend was ruined because we couldn't get into another hotel due to everywhere being fully booked!
Stayed 1 night in Aug 2024

8/10 Good

Jude

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Manda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the whole experience beautiful place
Stayed 2 nights in Aug 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service
Had a wonderful stay for one night. It is a castle and do not expect the luxury of a 5 star hotel as they are keeping it authentic. Good sized. Bathroom and very comfortable. Great grounds that you can walk for miles. Staff excellent and dining room superb.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, beautiful town.
Lovely, characterful place to stay in a beautiful town. Friendly staff, lovely grounds, beautiful country walks just a short walk away, the town was a little quiet on a Tuesday night but we still found a lovely restaurant to eat in. Highly recommended!
Stayed 1 night in Aug 2024

8/10 Good

Jane

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Impressive property,beautiful grounds, lovely room,showerhead had pink mould,abit off putting but generally good .You can't sit outside to eat in the evening which is a shame and the casual dine menu that is on till 9 isn't.Check in 3 pm quite late if you have a baby but check out was 12.The lady in charge of restaurant taking payment never smiled or spoke,the other members of staff Kate and Barbara on reception very proffesional.Breakfast underwhelming,fruit salad I imagined allsorts but was prunes and oranges only.Bread was ready sliced plastic wrap bread.Peacocks,rabbits the odd sheep wonderful to observe.7 out of 10.We would return but lower expectations for breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant large air conditioned room. Nice surroundings. Good value for money. We will return. Only negative was damp on ceiling, which we could forgive due to nature of the building and being on the third floor. The cleaning could have been a little better also.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lesley, Long Marston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The castle was full of character and the surrounding grounds wonderful. Facilities were excellent and staff really friendly and helpful. Would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer see
Stayed 1 night in Aug 2024

8/10 Good

Gareth

Liked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was interesting and scenic to walk around and the staff were really accommodating
Stayed 5 nights in Jul 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Hotel room very tired and dated Breakfast run out of some food at 9am
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lovely, quirky place to stay but tired rooms.
We stayed at Ruthin Castle for the second year in a row, and I have to say it did not go as smoothly as last year. We were offered an upgrade to a feature room, but it did not meet our needs so had to move to a 3rd room which was also far from ideal. The staff tried there best to help us but it proved to be a stressful experience finding a room we were happy with. We were booked for 3 nights, but did not properly unpack until late on Day 2. In hindsight, we should have kept the room we were given at the start as the upgrade offered proved to be a mistake.
Stayed 3 nights in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Alison, Swansea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fascinating building in a beautiful setting.We required a room with our dog so chose a suite. On arrival we were blown away by the premises and it's location. Impressive entrance and brilliant receptionist, who showed me our room. Walking through the hotel, looking at the decor, artworks and history was a bonus. The suite we had, fulfilled all our needs especially as we had our dog. Apart from the bedroom with a bath, we had a shower room , study and walk in wardrobe.The extensive gardens and countryside were a pleasure to walk and the town was a 5 minute walk away. We enjoyed the food there and the garden was a great place to have a meal and drink. The peacocks were amazing and ok around our dog who even though a puppy wasn't bothered by them.The staff were very friendly and great with our dog. We booked the premises as a base to visit Snowdonia and Chester areas. The staff gave us a leaflet on the history of the building and castle, which helped appreciate the building even more. A wonderful experience and we will definitely return .
Stayed 3 nights in Jun 2024

8/10 Good

stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Stuart

Liked: Staff & service, amenities
Lovely surroundings and a great one night stay for wedding.Room 108 was ok,could do with a little love and attention but did the job.The garden's and little nook's and crannie's were gorgeous.Would stay again.
Stayed 1 night in Jul 2024