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Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Beach/ocean view
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
Exterior
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Gym
  • Breakfast available
  • Pool
    Pool
  • Spa
    Spa
  • Parking available
    Parking available

Explore the area

Map
2365 Kalakaua Avenue, Honolulu, HI, 96815
  • International Market Place
    2 min walk
  • Duke Kahanamoku Statue
    2 min walk
  • Waikiki Beach
    3 min walk
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    29 min drive

Room options

View all photos for Room

Room | Premium bedding, pillow-top beds, in-room safe, desk

Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Room, 2 Double Beds, Oceanfront

Room, 2 Double Beds, Oceanfront | Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Oceanfront

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Oceanfront

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Balcony, Tower

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Tower

Room, 1 King Bed, Balcony, Tower | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Balcony, Tower

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, City View

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, City View

Premium bedding, pillow-top beds, in-room safe, desk

Room, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Balcony, Tower

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, City View (Tower)

Room, 1 King Bed, Balcony, City View (Tower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Balcony, City View (Tower)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Tower

Room, 2 Double Beds, Balcony, Tower | Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Balcony, Tower

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Tower

Room, 1 King Bed, Balcony, Tower | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

  • 32 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Roll-in Shower, City View (Mobility/Hearing Access, No Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, Roll-in Shower, City View (Mobility/Hearing Access, No Balcony)

  • 25.0 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Oceanfront (Mobility/Hearing Access, Diamond Wing)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Roll-in Shower, Oceanfront (Mobility/Hearing Access, Diamond Wing)

  • 25.0 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Historic Banyon, No Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Ocean View (Historic Banyon, No Balcony)

  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Ocean View, Tower (No Balcony)

Studio Suite, 1 Bedroom, Ocean View, Tower (No Balcony) | Living room | Flat-screen TV, video game console, pay films

Studio Suite, 1 Bedroom, Ocean View, Tower (No Balcony)

  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View, Tower (No Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Ocean View, Tower (No Balcony)

  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Roll-in Shower (Mobility/Hearing Access, Historic Ban)

  • Sleeps 3
  • 1 King Bed

View all photos for Room

Room | Premium bedding, pillow-top beds, in-room safe, desk

Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Similar properties

Exterior
Hyatt Regency Waikiki Beach Resort & Spa
Pool
Hot tub
Spa
Pet-friendly
4.4 out of 5, Excellent, (3739)
The price is €431
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hyatt Regency Waikiki Beach Resort & Spa

About this property

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Beach spa retreat, walking distance from International Market Place
Catch some rays at the beach or spend the day relaxing at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Moana Surfrider, A Westin Resort & Spa, Waikiki Beach offers 791 accommodations with video game consoles and a safe. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, dressing gowns, designer toiletries and complimentary toiletries.

Flat-screen televisions come with premium cable channels and pay-per-view films. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Moana Lani Spa has 3 treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. During your stay, you're just a quick walk from International Market Place. 5 restaurants, a full-service spa and an outdoor pool are available.
  • For dining with a beachfront location, stop by Beachhouse at the Moana, one of the property's 5 restaurants
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to facials, body scrubs or aromatherapy at Moana Lani Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from International Market Place and 3 minutes on foot from Waikiki Beach
Moana Surfrider, A Westin Resort & Spa, Waikiki Beach offers its guests a full-service spa, an outdoor pool, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar.

A 24-hour business centre and 7 meeting rooms are available. A fitness centre, spa services, and a terrace are also featured at the business-friendly Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. For a fee, parking is available.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Beachhouse at the Moana – This beachfront restaurant only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Veranda at the Beachhouse – This beachfront restaurant serves breakfast, brunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Surfrider Cafe – This restaurant only serves light fare. Open daily.
The Beach Bar – This beachfront restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vintage 1901 – This restaurant serves dinner and light fare. Open selected days.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 to 40 per person
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Beachhouse at the Moana
  • Surfrider Cafe
  • The Beach Bar
  • Veranda at the Beachhouse
  • Vintage 1901

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 21 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1901
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 30 September 2024 to 31 July 2025 (completion date subject to change). The following areas are affected:
  • Lobby
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 120.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.55 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 40 per person
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Rollaway bed fee: USD 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-069-973-6064-01
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moana
Moana Surfrider
Moana Surfrider Westin
Moana Surfrider Westin Honolulu
Moana Surfrider Westin Waikiki Beach
Moana Surfrider Westin Resort Honolulu
Surfrider
Surfrider Moana
Moana Surfrider Westin Resort Waikiki Beach
Moana Surfrider, a Westin Hotel Honolulu
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu
Moana Surfrider, a Westin Resort And Spa
Westin Honolulu
Moana Surfrider Westin Resort
a Westin Resort And Spa
Honolulu Westin
Westin Moana Surfrider
a Westin Hotel Honolulu
Moana Surfrider Westin Resort
Westin Honolulu
Moana Surfrider
A Westin Resort & Spa
Waikiki Beach Hawaii/Honolulu
Moana Surfrider A Westin Resort Spa Waikiki Beach
Moana Surfrider A Westin Resort Spa
Moana Surfrider, A Westin Resort & Spa, Waikiki Beach Resort
Moana Surfrider, A Westin Resort & Spa, Waikiki Beach Honolulu

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1003 out of 1481 reviews" "
Rating 8 - Good. 257 out of 1481 reviews" "
Rating 6 - Okay. 125 out of 1481 reviews" "
Rating 4 - Poor. 56 out of 1481 reviews" "
Rating 2 - Terrible. 40 out of 1481 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable bed, very convenient for walking out to restaurants and shops. Great seaside bar.
Stayed 12 nights in Aug 2024

2/10 Terrible

ELLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, gracious hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean, staff is very friendly and helpful, on the beach, and the management is patient, professional, and quick to fix any type of mistake or address any concerns. I will be recommending this hotel to all my friends.
Stayed 4 nights in Aug 2024

10/10 Excellent

arezoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best hotel i have ever been too. Very clean, very beautiful architecture and very nice and hospitable staff. Every corner of this hotel specially the pool and beach area is amazing. I will definitely book this hotel in my future visits to and recommend it to everyone.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joseph Lyle, University Place

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and extremely friendly staff!
Stayed 4 nights in Aug 2024

8/10 Good

dario

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Balcony closed for inspection, a litte free space for chaiselong , beach nice but expensive for a client that just paid an high rate to stay in. It's an exaggeration. May be can consider a mat for the beach free!
Stayed 13 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Jayoti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

naida Liwanag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time. I will definitely come back!
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping (Kitty) did an amazing job at taking care of our rooms and addressing our concerns. Overall, we enjoyed the Banyan Tree atmosphere and close proximity to the beach (just a few steps away). Only downside was expensive parking.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mike

Stayed 3 nights in Aug 2024

10/10 Excellent

SUSANA, BONITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel. I liked the service and the staff is great! I would recommend staying at this hotel to anyone wanting to relax.
Stayed 7 nights in Aug 2024

10/10 Excellent

Juan Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience with my stay. Beautiful views, very clean and staff was friendly and helpful.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will always return to this hotel whenever we come to Honolulu. Charming, clean, convenient and friendly atmosphere
Stayed 8 nights in Jul 2024

8/10 Good

Selina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay!
Stayed 5 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Neason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have an amazing stay. We especially loved the ambiance and vibe of the whole resort
Stayed 5 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great beachfront location in the heart of the action.
Stayed 7 nights in Aug 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Audrey, North Olmsted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved celebrating our 10 year anniversary here! Excellent location in the heart of Waikiki right on the beach - convenient to lots of popular dining and shopping locations. We were upgraded to a corner penthouse suite that was amazing. Dined at the Beachhouse restaurant and the food and the view was EXCELLENT and we loved that they had a relaxed dress code. We loved all the live music offerings in the evenings. Can't recommend enough!
Stayed 1 night in Aug 2024

4/10 Poor

Artur

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Nobody mentioned valet was $65 per day or a $45 per day resort fee.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing experience with my daughter at Moana Surfrider. The entire staff was very friendly and welcoming.
Stayed 4 nights in Aug 2024

10/10 Excellent

Belinda, Sonoma

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Micheline, Canton

Travelled with family
Disliked: Staff & service, amenities
This place is so expensive and doesn’t offer much amenities, 4 nights stay for $1500 and not even breakfast or coffee and it’s $65/per day for valet. And no street parking available either
Stayed 4 nights in Aug 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived after a long flight - it was 10am, and we did (understandably) have to wait until 3pm for our rooms. On arrival to our rooms we discovered that our balconies were bolted shut and locked (and would be for the durations of our stay). I enquired downstairs and was told that I should have been informed by my 3rd party booking agent - I have searched and searched - it is not mentioned once here on your listing! I was also told this is why I received a discount - there was no discount. NONE! The pool was small and noisy, not enough chairs - in fact I was told by the staff to go out front onto their "private beach" and to RENT $$ a chair/umbrella - at the hotel I had already paid for!! Then I was asked if I would like a drink - a margarita - for US$19! This all came at the end of a stressful month after the death of my brother - and this was not the relaxing hotel vacation I had been recommended. Very disappointed!
Stayed 6 nights in Jul 2024