2/10 Terrible
CYNTHIA
30 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room at this hotel recently.
Upon our arrival, we were notified that your hotel’s elevator was indispensable. Since we had a late check-in we were not left with any options. Not only do we have a large suitcase which is a struggle to go up and down the stairs with but my sister struggles with asthma. I would have wished someone contacted their guest to notify us about this since the elevator had been broken for over a week. As you can imagine this was a major inconvenience to us and others. The front desk associate for the night shift was nice and offered to exchange rooms in the morning when others checked out. The next morning we asked the morning shift if we would be able to move rooms and her response was immediately no. We also mentioned our television not working. She did not seem to want to help us out and was majorly rude about it. We hadnt been there for more than 12 hours and our experience with your hotel and staff was the worst I have experienced to date. don’t stay here !!’
CYNTHIA
Stayed 2 nights in Aug 2024