10/10 Excellent
Sherry
Travelled with partner
25 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to Mike and his staff for being so friendly and welcoming. We were upgraded when we arrived (at no extra charge) and given a free bevvie at the lounge. The staff went over and above to ensure all of our needs were met and ensured we were totally satisfied. We loved that we could park right outside our room to unload our luggage. The attached bar and restaurant were very handy to have after driving all day. Smoking was allowed in the lounge and we didn't want to eat there because we are nonsmokers so Mike and his staff gave us permission to order food and eat at the restaurant which was closed for the night. The reviews said that the breakfast would be fantastic but unfortunately the power was off in the hotel and area so we didn't get a chance to eat breakfast before we had to leave. We did run into Mike as we were loading up to leave and he was so apologetic that the power was off and he wanted to make sure the next time we stayed, that we would be taken care of. We highly recommend this hotel if you are in the Houston area. Great value and the staff was exceptional. Thanks to Mike and his staff.
Sherry
Stayed 1 night in Jan 2025