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Holiday Inn Express & Suites Houston E - Pasadena by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Houston E - Pasadena by IHG

Lobby
Exterior
Outdoor pool
In-room safe, desk, laptop workspace, blackout curtains
Free daily continental breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pool
  • Housekeeping
  • Breakfast included
  • Gym
  • Parking included

Explore the area

Map
5450 Vista Rd, Pasadena, TX, 77505
  • Pasadena Convention Center & Fairgrounds
    ‪6 min drive‬
  • NASA Johnson Space Center
    ‪16 min drive‬
  • Space Center Houston
    ‪21 min drive‬
  • Houston, TX (HOU-William P. Hobby)
    ‪26 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible (Comm)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil Roll In Shwr)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible (Comm, Mobil Roll In Shwr)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Comm)

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Accessible (Comm)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Specialty)

In-room safe, desk, laptop workspace, blackout curtains

Suite (Specialty)

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, 1 King Bed

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible (Comm, Mobil Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Houston E - Pasadena by IHG

Hotel in Pasadena with free breakfast and fitness centre
This smoke-free hotel features an outdoor pool, a fitness centre and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Holiday Inn Express & Suites Houston E - Pasadena by IHG offers 96 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with premium satellite channels and pay-per-view films. Kitchenettes offer fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Houston E - Pasadena by IHG. During your stay, you'll be within walking distance of iT'Z Family Food & Fun. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from iT'Z Family Food & Fun and a few minutes from Surgery Specialty Hospitals Of America Southeast Houston
Holiday Inn Express & Suites Houston E - Pasadena by IHG offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Houston E - Pasadena by IHG also features laundry facilities, express check-out, and a front desk safe. Free self parking is available.

This Pasadena hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Upon check-in guests must provide a Photo ID matching the name on the reservation along with a valid Credit Card for incidentals. No exceptions will be made.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Houston E Pasadena Hotel
Holiday Inn Express Houston E Hotel
Holiday Inn Express Houston E Pasadena Hotel
Holiday Inn Express Houston E Hotel
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Holiday Inn Express Houston E
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Express Houston E Pasadena
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Holiday Inn Express Suites Houston E Pasadena an IHG Hotel
Holiday Inn Express & Suites Houston E - Pasadena by IHG Hotel

Holiday Inn Express & Suites Houston E - Pasadena by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 614 reviews
Rating 8 - Good. 119 out of 614 reviews
Rating 6 - Okay. 46 out of 614 reviews
Rating 4 - Poor. 25 out of 614 reviews
Rating 2 - Terrible. 29 out of 614 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had roaches and the coffee maker- Keurig was broken . They did not offer breakfast or even fruit or cereal. The door had trim falling off, I felt unsafe even with the double bolt in place. No house keeping available, staff was rude and short when asking for extra towels. At checkout I requested a receipt and was turned down because I booked through Expedia. So disappointed, and
Stayed 2 nights in Jan 2025

8/10 Good

Shiela, Baytown

Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

The room was great. It was very roomy and comfortable. The king size bed was exceptionally comfortable. Loved the K-cups too. The associate on duty for check in was very nice and friendly. The only negative complaint I have, there was no one at the desk when we left the next morning 7:30am. I was not able to get my receipt. Had to call the next day to take care of it.
Stayed 1 night in Dec 2024

10/10 Excellent

Rosa

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024

10/10 Excellent

Rosa

Liked: Property conditions & facilities
It was nice, no bottled water offered in rooms though
Stayed 1 night in Nov 2024

10/10 Excellent

manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service..
Stayed 1 night in Nov 2024

10/10 Excellent

James

Stayed 2 nights in Nov 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

I have stayed at several hotels in the area but this was the best. I mentioned that to the person at the front desk. Additionally, I enjoyed the free “Take One” cookie at the front desk. They were delicious.
Stayed 1 night in Oct 2024

10/10 Excellent

Antulio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything grat. Excellent service and rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Nemesis

Liked: Cleanliness, staff & service, property conditions & facilities
Blah
Stayed 1 night in Jul 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool wasn’t open during our stay and we didn’t have the option to extend our stay past the checkout time
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Bathroom counters were dusty, the carpet was not properly vacuumed.
Stayed 4 nights in Sep 2024

4/10 Poor

McDonald

Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Sep 2024

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was okay

The rooms are very spacious! Beds were comfortable. The tub had mold stains. Also under the faucet drain. The breakfast wasn't all that great. The coffee was extra super strong. I had to just throw it away.
Stayed 2 nights in Aug 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

T P Getaway

This was our 5th time staying here, and it's always great
Stayed 2 nights in May 2024

4/10 Poor

Yasir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is closed Always
Stayed 1 night in Aug 2024

10/10 Excellent

Zeeshan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Jul 2024

6/10 Okay

Marcus

Liked: Staff & service, amenities
Disliked: Cleanliness
The gym was the only nice part about the place. Had to be moved from my first room due to a mainenace issue with the plumbing after the first night. Both rooms I stayed in had black caulking around the tubs. And one of the floors was all sticky. Second night people were partying in the rooms and there were people running back and forth and yelling in the halls for 2 nights in a row who trashed the halls and elevators.. Beds were clean and the workers behind the desk were very friendly and I saw them be firm with the other obnoxious guests.
Stayed 4 nights in Jul 2024

4/10 Poor

Jesus

Travelled with family
Liked: Room comfort

Has gone down in cleanliness

Room wasn’t ready at checkin and we were ok with that but we were not ok when they came knocking 45 min before checkout trying to clean the room. The bathroom shower and sink were clogged. Found a bug in the shower. The floors were dirty and the stairwell looked like someone dumped a trash can going down the stairs from the 2nd floor. Left this morning and the wet towels left behind last night were around the pool. Not sure if staff is short or not but just looks messy. Also freezer was not working in our fridge but was brought to front desks attention to look at.
Stayed 1 night in Jul 2024

10/10 Excellent

Waldo Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff. Everything clean. Breakfast very good.
Stayed 1 night in Jul 2024

4/10 Poor

Kristine

Travelled with family
Disliked: Staff & service, room comfort

Overnight Stay

I booked a $200 room with 2 queen beds and a pull out couch for my family of 4 adults. When we got to the hotel, we were told that we had booked a room with just a king sized bed. I pulled up my receipt from hotels.com and the front desk attendance shrugged his shoulders and said "sorry, there are no other rooms within a 2 hour radius." So, we took the room. My daughters shared the small pull out couch. We had to put the mattress on the floor because it was too small for 2 18year olds to share without falling off. There were peanuts and candies all over the mattress. The worst part is the hotel claimed to not have any blankets or pillows for the pull out couch. Luckily, my girls had a couple of blankets in the car - and my husband and I gave them our top sheet. So, they slept on a bare mattress with no pillows. I don't understand what the hotel thought when they saw a reservation for 4 adults. I am willing to bet, they gave our room to somebody else in hopes we would not show up - or if we did show up it would be late and we would just accept our fate. I guess they were correct... we just accepted our fate for the night. Hotels.com offered us a $25 refund for the mixup. I can't say that made it any better.
Stayed 1 night in Jul 2024