4/10 Poor
Lynda, San Angelo
Travelled with family, Travelled with pets
16 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There is a lot of construction around the property, but it is very clean, quiet, and initially welcoming. When we arrived, the front desk was inviting and professional. I asked for ice and was told there was no working ice machine but there was a refrigerator in the room. The beds were comfortable, and the room was very clean. This looks like a newer or freshly remodeled hotel. When we got up the next day, the refrigerator was warm, or medication and leftover BBQ was room temperature instead of cold. We proceeded to the dining area for breakfast, which is normally very good at Comfort Suites. We found several beverage stations marked out of order. Coffee carafes were empty, a waffle dispensers empty, bread unstocked, cereal but no milk, no yogurt. Over of the reasons I like to stay at Comfort Suites is because of the value and convenience. No breakfast, ruined left overs and expensive diabetic medication, and no child drinks because there was no ice or working refrigeration almost ruined this stay for us. When I went to the front desk to ask for at least coffee, explaining that the wake dispenser was also not working, the morning clerk responsible for keeping this area stocked snapped back that this is a new property for her company and not everything is working correctly. She was completely unprofessional and rude--i thought she was in the hospitality business. This was such a waste between losing the leftover lunch & the monthly diabetic shots for two. We'll stay elsewhere.
Lynda
Stayed 1 night in Dec 2024