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Best Western Inverness Palace Hotel & Spa

4.0 star property

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Indoor pool
Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Front of property
Desk, laptop workspace, blackout curtains, iron/ironing board
Family Room, 2 Double Beds, Non Smoking | Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Gym
  • Bar
  • Room service

Explore the area

Map
8 Ness Walk, Inverness, Scotland, IV3 5NG
  • Inverness Cathedral
    ‪3 min walk‬
  • Eden Court Theatre
    ‪6 min walk‬
  • Inverness Castle
    ‪9 min walk‬
  • Inverness (INV)
    ‪22 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Comfort Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking, View

Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Room, 1 Double Bed, Non Smoking, View

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Comfort Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Comfort Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds, Non Smoking, View

Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Room, 2 Single Beds, Non Smoking, View

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Family Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Inverness Palace Hotel & Spa

Eco-certified hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open selected days. Children under 16 years old are not allowed in the spa without adult supervision.

The shopping around Best Western Inverness Palace Hotel & Spa gets high marks from our customers. During your stay, you're just a quick walk from Inverness Castle. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, aromatherapy or facials at Sleeping Beauty Spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Inverness Castle and Inverness Museum and Art Gallery
  • Dogs welcome for a fee
Best Western Inverness Palace Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square metres) and includes conference space. A fitness centre, spa services, and a fireplace in the lobby are also featured at the eco-certified Best Western Inverness Palace Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Inverness hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.
Best Western Inverness Palace Hotel & Spa has a restaurant on site.
Brasserie – This bar specialises in local cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 14.95 for adults and GBP 14.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Brasserie

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Baby bath
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 323 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • On a river

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (89 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (64 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 for adults and from GBP 14.95 for children
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Best Western Inverness Palace Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 928 reviews
Rating 8 - Good. 296 out of 928 reviews
Rating 6 - Okay. 110 out of 928 reviews
Rating 4 - Poor. 52 out of 928 reviews
Rating 2 - Terrible. 16 out of 928 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff at reception were great. The only thing I was disappointed in was the parking. I chose this hotel because it offered free onsite parking. There was no parking available when we arrived and were told we had to find street parking. I was not familiar with the area and this is stressful, hoping the car will be alright and we won't have to walk far. Thankfully there was a gentlemen helping with parking who showed us where to go. I just wish we could have parked in the lot like we thought when we booked.
Stayed 1 night in Dec 2024

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities just a few minor flaws in the finishing touches of the room such as holes in the walls, scuffs and displaced lino flooring. Overall an excellent trip, good food, great cocktails and access to the spa facilities made the trip special. Would recommend ❤️
Stayed 2 nights in Dec 2024

8/10 Good

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Shafiq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking is an issue
Stayed 1 night in Dec 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very noisy. All you heard were thle treadmill. There was a lot of hair on the walls of the bathtub/shower.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2024

10/10 Excellent

Olubunmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent quality facilities. Fantastic food
Stayed 2 nights in Nov 2024

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was terrific, even the parking situation worked out fine in spite of the limited off-street spaces available (we parked within a block on-street both nights with no issues). Best gym facility of the seven 4star properties we stayed in during our time in Scotland. Very helpful, pleasant staff, comfortable room, lovely location.
Stayed 2 nights in Nov 2024

8/10 Good

morris

Liked: Cleanliness, staff & service
The room we had 308 was extremely hot and noisy from kitchen extraction fans.
Stayed 2 nights in Nov 2024

10/10 Excellent

Scott

Every thing great only thing need more parking space
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lovely hotel with great pool and spa area. Unfortunately, we did not sleep due to the noise from the floorboards from the room above us. It was very loud and could hear every step they were taking. The noise was the same in the hallway. There is very limited parking for the size of the hotel, they can give you a permit for a car park that is a further walk away. Overall a nice looking hotel but due to the lack of sleep I would not return.
Stayed 2 nights in Nov 2024

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my husband had a lovely 2 nights here. Breakfast, lunch and dinner were all excellent, staff extremely friendly, professional and helpful. The pool, sauna and steam room were all extremely clean as was the rest of the hotel. Looking forward to booking our next visit!
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Property conditions & facilities
Clean tidy
Stayed 2 nights in Nov 2024

8/10 Good

Johanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, lovely staff, terrible breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel and spa/pool
Stayed 2 nights in Nov 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right along the River Ness, this is a beautiful hotel. Easy access to dining and shopping and tours of the city, Loch Ness, and Isle of Skye. A lovely place!
Stayed 2 nights in Oct 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was tiny & no view. Felt like we were i a cupboard
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice spacious clean rooms and staff were lovely. Spa and pool were excellant. We stay here everytime we go to Inverness and never disappointed.
Stayed 1 night in Oct 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel
We stayed for one night and the hotel was in a perfect spot to everything. Shops, dining & pubs were all within a 5 minute walk from the hotel and the scenery from the front door was amazing! The hotel has a great restaurant and the breakfast buffet was fantastic!
Stayed 1 night in Oct 2024

6/10 Okay

Victoria

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Victoria

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Please refurbish me!
The hotel charges a lot of money and needs urgent refurbishment. My mattress was so worn out I sunk into the mattress. The showers are old and the pressure of water is minimal. The only thing going for the hotel is the staff who are really nice and attentive. Otherwise it needs an urgent modernization!
Stayed 5 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

George and Pamela

Travelled with partner
Disliked: Staff & service, amenities
The "palace" on the outside is historically beautiful. The old stone building is worth the visit. The outdoor seating next to the Ness River is wonderful. The walkability over the Ness Bridge into old Inverness is great. Castle is right there along with other historical sites. Inverness seems like a pretty awesome city. The rooms are typical Best Western rooms that you can rent in the US for $100/night. This room cost us $450/night. Had I known that it wouldn't be "luxurious" as described on-line, I would not have stayed. The description is very deceiving. But the outside of the building and surrounding area is wonderful.
Stayed 1 night in Sep 2024