2/10 Terrible
Yahya A
Travelled with family
18 Aug 2024
Disliked: Cleanliness, staff & service
Unsafe and poorly managed hotel
I stayed there 3 nights with my wife. First day when we walked in the room the floor was not clean. My wife used paper towel to wipe it out.
Most disturbing was after touring around the city we came back to our room around 6pm our door was wide opened and all of the belongings was in there. Room was not cleaned, dirty but used towels was taking off. We called the lobby and said they will check security cameras. They called back us in an hour and blamed us we forgot to close the door which was a big lie. Cleaning people partially took all the dirty towels and trash but did not do anything else. No responsibility was taking from management.
They said we did not closed the door but their cleaning stuff did not complete the cleaning and lifted door wide open. This is the hotel management and professionalism here. Couple of hours later they brought us towels so we can take a shower. Please note very poor managed, unsafe and irresponsible stuff and they are so comfortable about it.
Yahya A
Stayed 3 nights in Aug 2024