4/10 Poor
Ryan G., Canada
21 Aug 2022
Honua Kai Resort is amazing, this unit leaves more to be desired
We have stayed in Honua Kai rooms previously. The location of the resort is incredible. We love the beaches that are literally on the back steps and the pools are amazing for our kids. We look forward to staying at Honua Kai again. However, staying at this resort before, in other rooms, has given us a good idea of expectations. This particular unit left things to be desired, and we would not book again in this unit or likely with this owner group. Upon walking into the unit, our view in this room was breathtaking. It was clean, organized and just as described in the listing. However our concerns over the 13 days we were in the unit were about the little things that add up over the time of our stay. Little things that other units at Honua Kai provide. These were:
-Strong musty smell in the unit that we had to correct with scented wall plug ins
-The air conditioning thermostat was set on a locked timer and did not allow for easy use to personal preferences
-The balcony doors were so stiff and jammed so bad that they were incredibly hard to close.
-The fridge was quite worn out, broken shelves and had a hard time keeping food cold.
-Very little beach gear in the closet(many rooms normally provide good chairs,umbrella,sand castle toys etc). The chairs they provided were rusty, and not useable. No beach umbrella was in the room. So plan on purchasing your own.
-They do not provide enough towels for beaches/pool use. You are also not entitled to use the resorts towel program when staying in this particular room.
-The keycard/wristbands do not open the secondary gate to enter the resort, you must always enter the main entrance instead of the shorter gate access entrance.
-The TV’s are old and not smart TV’s. It would have been nice after a day on the beaches to watch Netflix at night. There was only very basic and poor quality analog cable network service.
-The wifi log on info provided does not work, when contacted they do not reply. The correct wifi name and passcode is located on the back of the cable box.
-Checkout info is not clear or specific to Honua Kai on how to return wristbands/parking pass key cards. When contacted they did not return our texts.
We would recommend staying at Honua Kai Resort to any of our family & friends. Perhaps just a different unit.
Ryan G.
Stayed 12 nights in Aug 2022