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Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel

Property amenity
Exterior
Point of interest
Point of interest
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

Map
75-146 Sarona Ln, Kailua-Kona, HI, 96740
  • Kona Inn Shopping Village
    3 min walk
  • Hulihee Palace
    4 min walk
  • Paakai Poke & Deli
    1 min walk
  • Kailua-Kona, HI (KOA-Kona Intl.)
    17 min drive

Room options

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View | In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, Multiple Beds, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

PACIFIC 19 Kona

Pool
Pet-friendly
Free WiFi
Air conditioning
4.2 out of 5, Very good, (1062)
The price is €347
for 1 night
includes taxes & fees
1 Jan - 2 Jan
PACIFIC 19 Kona

About this property

Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel

Hotel with free breakfast, a short walk to Kailua Pier
Along with an outdoor pool, this smoke-free hotel has 9 beach bars and a fitness centre. Free continental breakfast and free WiFi in public areas are also provided. Additionally, Access to hot tub, self parking and a business centre are on-site.
Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel offers 75 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Kailua-Kona hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel. During your stay, you're just a quick walk from Kailua Pier. Features include free WiFi in public areas, plus 9 beach bars and an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy drinks at the 9 beach bars
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Just a 3-minute walk from Kona Inn Shopping Village and 9 minutes on foot from Kailua Pier
Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel offers its guests an outdoor pool, Access to hot tub, and a fitness centre. You can unwind with a drink at one of the 9 beach bars. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Kailua-Kona hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 9 beach bars

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - W66529981-01
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Kailua-Kona
Holiday Inn Express Kailua-Kona
Holiday Inn Express Hotel & Suites Kailua-Kona Hawaii
Holiday Inn Express Hotel Suites Kailua Kona
Inn Express KailuaKona
Holiday Inn Express Hotel Suites Kailua Kona

Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sackda

Travelled with family
Liked: Amenities
Wonderful staff, we enjoyed the breakfast, close to the beach and 5-15 min away from shopping centers, airports, and other beaches.
Stayed 3 nights in Sep 2024

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was our 3rd stay at your hotel. We were very disappointed that we were not informed about the remodeling of your hotel. I’m sure it’ll be wonderful once it is completed however we were quite surprised that things we were accustomed to being able to use and access weren’t available. Our room wasn’t ready and we were offered another BUT at a higher price. Since we were missing out on things we were paying for it was disappointing that we couldn’t get another room for less. The staff is always very friendly and helpful and very welcoming. I’m very sad to give a disappointing experience review this time.
Stayed 3 nights in Sep 2024

8/10 Good

Valarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Elayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easily walkable to shopping, dining. The area is clean and safe. My only complaint would be there was only 1 working elevator. The breakfast in the morning was also a treat!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eldon, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the breakfast was good except for gravy on biscuit every morning. The gym and laundry rooms were closed my entire stay
Stayed 9 nights in Aug 2024

2/10 Terrible

Olga, Modesto

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty property, around homeless population, not safe for kids. Beach dirty. Staff not friendly especially lady at the kitchen was rude. They cut out towels supplies. First we had 4 of each for 2 queen beds room, later ended up to 2 of each like for couple. We stayed 7 nights and they never changed our linens. Carpet old and was stinky. Air conditioner didn’t work properly, all the time had condensate leaking from the ceiling. Only front desk people provided good customer service.
Stayed 7 nights in Aug 2024

10/10 Excellent

Xiaona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, breakfast great. Random sand in room. Maybe to be expected as tourists go to the beach.
Stayed 3 nights in Aug 2024

6/10 Okay

Naoyuki

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The start was a little upsetting - We arrived 20min earlier than check-in time, but tried to check in and then were put through a room. This was great. But the room wasn't ocean view, although we booked it. So we came back to the check-in counter and told it to the staff who dealt with us then he said he didn't know we had reserved ocean-view room. He then put us back to unchecked and asked us to wait for a room to be ready, which was OK, but his behaviors clearly looked unhappy which was unpleasant and disappointing to me. Actually it seems he was a staff to work before the check-in time, so he just may not be familiar., and the lady who came in later and is probably the person to deal with check-ins let us re-check in and put us to an ocean view room. One more thing is that the toilet flushing stopped functioning in the next morning. It was fixed upon our request while we were having a breakfast but it was inconvenient at first of a day. Except for these, the room is clean and spacious. The room reminded me of a hotel room in the US mainland I have often used during a business trip. It was an ocean-view room, but it doesn't provide a clear view of the ocean actually.
Stayed 1 night in Aug 2024

10/10 Excellent

JANE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

8/10 Good

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well located in town but not what we were looking for
Stayed 1 night in Aug 2024

10/10 Excellent

Jabnia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well maintained, and nice to have complimentary breakfast. The room is very spacious. Location is very coinvent, can walk to the beach and tons of restaurants.
Stayed 1 night in Aug 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Verna

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Easy to get to dining and shopping areas
Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful! I was less than a 5 minute walk to shops and beach. I will definitely be back!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Pattraporn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome! Staff ever so nice. Easy for stay
Stayed 3 nights in Jul 2024

10/10 Excellent

Brenda, paramount

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Jul 2024

6/10 Okay

Hector

breakfast is a hit or a miss....
You need to make it VERY CLEAR when booking the hotel that the minimum age is 21. On the Hotels.com app it's buried under "special check-in instructions" Turning up to be told you are not able to stay is not a nice experience. We have also stayed as a family here and the breakfast isa hit or a miss. It seems to be acceptable to say, "sorry there's no milk today?" or "the pancake machine is broken." When you are paying a premium for breakfast as part of your room, having basics like milk is expected.
Stayed 5 nights in Jul 2024

10/10 Excellent

Hugo Abel Pineda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely professional and nice!
Stayed 6 nights in Jul 2024

8/10 Good

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was just right. Only need to improve on the breakfast options.
Stayed 6 nights in Jul 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Ginnine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the room was a nice size. Two things that kept them from 5 stars: (1) there was a 15 minute wait to check in. By the time we checked in there was already a ticket for $56 on our windshield. Super aggressive! The hotel said they would take care of it but who needs that aggravation on vacation? We parked I. The hotel’s lot! (2) they were very cheap with supplying towels. If you got swimming and have two wet towels for two people, and then you need to shower, a woman needs two towels. One for hair and one for body. Only letting 2 more towels is just not helpful. Don’t make me have to yell at my husband.
Stayed 1 night in Jul 2024