2/10 Terrible
Carole, Farnborough
Travelled with family
21 Jul 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
arrived at 2110 to find dinner finished no snacks so had to go out for food. given twin room when had upgraded paid for a triple for extra space told had to wait two days for a bigger room no compensation offered. hotel description is totally wrong photos must be 10-20 years old cos it looks nothing like it. Free water is from a tap. Spirits vodka whiskey or rum only from small bottles beer on tap one blend and given in small plastic cups no ice. Breakfast salads cheese continental sausage or dry cereal no milk available until last 2 days. Different options each day which looked like uncooked omelet hot dogs and once pancakes. They cater for Russians and Germans only so be aware. Lunch and dinner often unrecognisable or inedible. Meat always cooked via skewer at night kidney stew fried whole fish rice runny mash chips once spaghetti once. Always lots of salad choice made with cabbage. Soup guess the flavour was nice twice bread smothered with flies had butter once margarine once and not again. No fruit until dinner time then watermelon sliced last night a few bananas and oranges appeared quickly snapped up. Usual sponge cake or gelatine desserts. Pools dirty and sunbeds only at small pool. No wifi working. First room a cold shower only able to open toilet door part way as hit bed and couldn’t shut door or lock. Second room fourth floor no balcony or terrace a very small window shower a trickle hot or freezing staff don’t speak English RUNDOWN DONT GO HERE U WILL REGRET IT
Carole
Stayed 6 nights in Jul 2024
