2/10 Terrible
Samantha
Travelled with family, Travelled with group
12 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
We showed up for the Mt. Fuji marathon and paid a higher than normal price to stay here. We arrived at 5PM and asked to have dinner and they said no because the dining room is full. However, We had friends who checked in before us who went to dinner and confirmed it was actually not full at all.
We then asked what we can eat or if there was room service. They said that most things are closed and we have to take a taxi to all of them anyways.
For the marathon the following day we asked for help getting a taxi to the start and they were of no help. We saw a hotel car and they said they don't start service until after the marathon had started and the return service was hours after the marathon had ended. They told us to walk ...5KM in the morning of the marathon and back.
Just so that it's clear, I had emailed them multiple times leading up to arrival and no response. I assumed (incorrectly) that they'd at least have food available for hotel guests and since there was a shuttle and many marathon runners were staying there the shuttle would run. But nope. It was the worst stay on my entire trip to japan.
