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The Acacia Retreat

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Acacia Retreat

Outdoor pool
Front of property
Meeting facility
Exterior
Simpleton Room King | Desk, iron/ironing board

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Free WiFi
    Free WiFi

Explore the area

Map
Lot 3579 & 3580 Lebuhraya Karak E8, (LPT) Km 70, Bentong, Pahang, 28600
  • Genting Highlands Premium Outlets
    47 min drive
  • First World Plaza
    59 min drive
  • Genting SkyWorlds Theme Park
    60 min drive
  • Genting (GTB-Genting Heliport)
    44 min drive

Room options

View all photos for Simpleton Room King

Simpleton Room King | Desk, iron/ironing board

Simpleton Room King

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Simpleton (Triple Bed)

Simpleton (Triple Bed) | Desk, iron/ironing board

Simpleton (Triple Bed)

  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Simpleton Double (Balcony)

Simpleton Double (Balcony) | Desk, iron/ironing board

Simpleton Double (Balcony)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Mansion

The Mansion | Balcony

The Mansion

  • 101.9 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Red Brickade

Red Brickade | Desk, iron/ironing board

Red Brickade

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Wood Shelter 1 King Bed

Wood Shelter 1 King Bed | Desk, iron/ironing board

Wood Shelter 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Wood Shelter 2 King Bed

Wood Shelter 2 King Bed | Desk, iron/ironing board

Wood Shelter 2 King Bed

  • 39 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Wood Shelter Triple Bed

Wood Shelter Triple Bed | Desk, iron/ironing board

Wood Shelter Triple Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Bachelor Pad Room

Bachelor Pad Room | Desk, iron/ironing board

Bachelor Pad Room

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Bachelor Pad)

Twin Room (Bachelor Pad) | View from room

Twin Room (Bachelor Pad)

  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

The Smurf

  • Sleeps 2
  • 1 King Bed

View all photos for Simpleton Room Twin

Simpleton Room Twin | Desk, iron/ironing board

Simpleton Room Twin

  • 19.0 sq m
  • Sleeps 2
  • 2 Single Beds

About this property

The Acacia Retreat

Lodge in Bentong with 24-hour front desk and coffee shop/cafe
This lodge features an outdoor pool, a restaurant and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, free use of bicycles, concierge services and dry cleaning are on-site.
The Acacia Retreat offers 60 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the lodge include an outdoor pool and complimentary bicycles.
At The Acacia Retreat, you'll find features such as free WiFi in public areas and self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at The Acacia Restaurant &, a café that serves international cuisine
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry and a concierge
  • On-site recreation includes complimentary bicycles
  • 31.5 miles (50.7 km) from Genting Highlands Premium Outlets and 25.8 miles (41.5 km) from Berjaya Hills Botanical Garden
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. The Acacia Retreat offers its guests an outdoor pool and complimentary bicycles. The business-friendly The Acacia Retreat also features barbecue grills, a garden, and concierge services. Free self parking is available.
The Acacia Restaurant & – This café specialises in international cuisine and serves breakfast, lunch and dinner.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Acacia Restaurant &

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

More

  • 3 floors

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

Property is also known as

Acacia Retreat Hotel Bentong
Acacia Retreat Hotel
Acacia Retreat Bentong
The Acacia Retreat Lodge
The Acacia Retreat Bentong
The Acacia Retreat Lodge Bentong

The Acacia Retreat Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

derek

Disliked: Staff & service, property conditions & facilities
Refund issues
i went over there on Raya holiday, on 16th June. upon arriving when i try to check in, found out the room was booked, and was not reflected on Expedia, hence my booking was forced to cancel, although they offer another room which is smaller, but with an extra bed .however i have 3 adults and 1 pregnant woman with me. thus i requested cancel of the room. the Manager also agreed to refund to me in full. I am not sure if this is whose fault but until today about 3 weeks. i still have not yet to receive my refund.
Stayed 1 night in Jun 2018

8/10 Good

Mei Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
overall not bad. but location low coverage for mobile phone.
Stayed 1 night in Jul 2017

10/10 Excellent

wee peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant and relax stay near Bentong
We are quite surprise with the hotel overall ambiance and landscape is nicely done. It was a pleasant stay! We like the wood shelter.
Stayed 1 night in Jun 2017

8/10 Good

Isabell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gems
No price list for the recreation activities such as A TV, cycling.....whether it will mark up by the staff as they like? The pond is a bit smelly but we satisfy for the overall stayed. Clean big room with balcony, comfort bed , nice natural environment with fresh air, unique bathroom sink, every hotel room have very nice decor..... Staff need to improve theirs English language.....they only understand bahasa Malaysia.....
Stayed 1 night in May 2017

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from busy cities
Very nice, affordable, pleasant and quiet place just away from the highway. The room was big, with a large and comfortable bed. Wooden houses and bungalows and superb wooden furniture. Only cold water in the bathroom but who cares when it's so hot outside? Dinner was great with local dishes expertly cooked.

4/10 Poor

Azni, KL, Malaysia

Disliked: Property conditions & facilities
Frustrating
This was my 3rd trip to this place unfortunately we are not able to stay at da place dat we hv booked n paid for due to electricity prob. Although we were given different type of rooms (wood shack) im still not happy cos it is a family gathering n the mansions that we hv chosen is much better cos everybody could room in together n it is nearer to da pool. Pool is also not clean. Also our fishing bait that we left overnight at da balcony got stolen.. security is not good n hotel mgt doesnt seems to care much or compensate us.

8/10 Good

M, Malaysia

Liked: Staff & service
vey natural environment hotel
A very great place to escape the city. Overall was just nice, worst part is the kitchen side, taste was great . prepare time is super worst ! 3 dishes have to b wait for over an hour. Give a big thumb up to all de staff, they is very helpful and friendly.

4/10 Poor

Hiew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay in a hotel
Acacia is not ready to accept guests. First, the ponds surrounding the rooms were filled with a disgusting layer of pollutant which looked like oil, the water was stagnant and the colour was scary. Secondly, the room was dusty at all the edges and corners. Thirdly, there was no hot water from the shower. Next, the restaurant was totally unprepared to receive guests. They couldn't even provide simple bread, the waiter couldn't understand what a fried egg is, he brought us omelette. Seemed there was nothing in the kitchen, he asked if we could have fried rice for breakfast! Terrible! Terrible! Terrible! This hotel should either buck up or not operate at all. They do have a nice place, such a pity they can't manage.

8/10 Good

Bo Møller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cosy, good service in the middle of nowhere
Extremely good service. Quality buildings in the middle of no where. Restaurant prices slightly above average and the food was average. Again service very good. Nearby motorway not as noisy as expected.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It's a nice and cozy environment
Staff are friendly, breakfast is good. It would be nicer if they can do some cleaning to the pond.

6/10 Okay

aei, kuala lumpur

Liked: Room comfort
Bilik yang selesa
Masa cek in, lambat sebab tak ada line. Lepas tu kene tukar bilik dan tambah duit. Bilik selesa kecuali lantai bilik air yang sedikit berlumpur.
Stayed 1 night in Nov 2017

4/10 Poor

Bo Møller

Disliked: Staff & service, room comfort
Used to be good
Stayed at this hotel around a year ago - at that time the service was perfect. Sorry to say, now it is average. We booked dinner and ordered food a the next door Chinese restaurant at 13:30 hours for delivery to our room at 18:30 hours. At 19:30 hours I cancelled the dinner. Our room was big, but hardly any furniture inside.
Stayed 1 night in Oct 2017

6/10 Okay

manon, maleisie

Disliked: Staff & service
Good for one night
Close by highway is easy if you need a place to stay for one night. Restaurant is not ready yet to give you a welcome feeling
Stayed 1 night in Aug 2017

10/10 Excellent

Theresa, Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super zum Entspannen
Unser Hello-Kitty-Zimmer war sehr schön geräumig, liebevoll gestaltet und super ausgestattet. Mit einem tollen Balkon über dem See und einem wunderschön angelegten Pool direkt vor der Tür. Die ganze Anlage ist einfach perfekt um zu entspannen - sie liegt in der Nähe einer Straße (von der man nicht viel mitbekommt) und gut mit dem Auto zu erreichen ist. Allerdings war die Kommunikation mit den netten Mitarbeitern des Resorts etwas komplizierter, da nicht alle gut englisch sprechen und somit ein paar kleine Missverständnisse entstanden sind. Das Essen ist wirklich vorzüglich und wird von einem sehr guten Koch zubereitet. Traumhaftes Resort, schön gepflegt, neu und sauber gehalten doch leider etwas ab vom Schuss (man braucht ein Auto um wegzukommen).

6/10 Okay

Boon Jang

Liked: Staff & service
大自然的酒店！
新！員工經驗少！