Heritage Hotel Lancaster

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VIP Access

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

Gym

Pool

Breakfast available

24/7 front desk

Explore the area

500 Centerville Rd, Lancaster, PA, 17601

Dutch Apple Dinner Theatre
1 min walk
Leisure Bowling & Golfing Center
2 min drive
Field of Screams
3 min drive
Harrisburg, PA (MDT-Harrisburg Intl.)
34 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Standard Room, 1 King Bed

Sleeps 3
1 King Bed

Standard Room, 2 Queen Beds

20 sq m
Sleeps 4
2 Queen Beds

Standard Double Room, Accessible

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

Sleeps 3
1 King Bed

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hotel with free parking, steps from Dutch Apple Dinner Theatre

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and a seasonal outdoor pool.

Heritage Hotel Lancaster offers 164 accommodations with a safe and free newspapers. Beds feature premium bedding. 35-inch flat-screen televisions come with premium satellite channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Heritage Hotel Lancaster. During your stay, you're just a quick walk from Dutch Apple Dinner Theatre. Free WiFi in public areas, free self-parking and a restaurant are available.

Free WiFi
Free self-parking and Motorhome/coach/lorry parking
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the seasonal outdoor pool
Services include a concierge, tour or ticket assistance and luggage storage
On-site recreation includes a 24-hour gym
Guests have great things to say about the clean guestrooms and the helpful staff
Steps from Dutch Apple Dinner Theatre and 7 minutes by car from Franklin & Marshall College
Pets welcome for a fee (restrictions apply)

Heritage Hotel Lancaster offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 5 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Heritage Hotel Lancaster. Free self parking is available.

Smoking is allowed in designated areas at this Lancaster hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Heritage Hotel Lancaster has a restaurant serving breakfast, brunch, lunch and dinner.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 16.95 for adults and USD 10.95 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Family friendly

Children's pool
In-room microwave
In-room refrigerator
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

4,844 square feet of conference space
5 meeting rooms
Business centre

Outdoors

Barbecue grill
Garden
Picnic area
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Grab bar in shower
Grab bar near toilet
In-room roll-in shower
Lift
Pool hoist on site
Raised toilet seat
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

1 building
3 floors
Banquet hall
Built in 1969
Designated smoking areas
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

35-inch flat-screen TV with premium satellite channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning (climate-controlled)
Desk
Free daily newspapers
Free local calls
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Guests are required to download the property's Direct Key mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets: USD 35.00 per pet, per day
Maximum 2 (weight limit: 50 lb per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 16.95 for adults and from USD 10.95 for children
Pet fee: USD 35.00 per pet, per day
Service animals are exempt from fees
Cleaning/housekeeping/linen are available for an additional fee
Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. Guests are required to download the property's Direct Key mobile app before check-in.

We should mention

The seasonal pool will open in June and close in September.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Heritage Hotel

Heritage Hotel Lancaster

Heritage Lancaster

Heritage Hotel Lancaster Hotel

Heritage Hotel Lancaster Lancaster

Heritage Hotel Lancaster Hotel Lancaster

Heritage Hotel Lancaster Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Terrible

Yvonne

Travelled with family

23 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Old, rundown. Ceiling was low. Tight space in bathroom. Just sad. No netflix. If you are going to pay as much as this place costs then just stay somewhere else!

Stayed 2 nights in Jun 2024

4/10 Poor

Maxcine, Ambler

Business traveller, Travelled with partner

19 Aug 2024

Disliked: Amenities, property conditions & facilities

I loved the fact that the room had a refrigerator and microwave. The food was lousy. I ended up getting diarrhea early Sunday morning after eating dinner Saturday evening. This lasted an entire day with us having to pull into a rest stop while traveling home. In addition, the bathroom was the smallest I have ever seen in a hotel room. The vanity and toilet were so close that it was difficult to use the toilet. There was very little place to put both my husband's toiletries and mine during our two night three day stay. I had to keep most of mine in my cosmetic bag.

Stayed 2 nights in Aug 2024

4/10 Poor

Julia

19 Aug 2024

Liked: Room comfort

Disliked: Property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Jessica

15 Aug 2024

Liked: Cleanliness, staff & service

Convenient and pet friendly

Stayed 1 night in Aug 2024

6/10 Okay

Robin

Travelled with family

13 Aug 2024

Liked: Staff & service, amenities

Stayed for 2 nights due to the walking distance to the Dutch Apple Dinner Theater. Lamp base could use a nice cleaning. The noise outside my door was unbearable when trying to sleep. Also, whenever the guests right above us dropped something…and they did it often…it jolted us from our sleep. Beds are not very comfortable. All staff members were very friendly and helpful.

Stayed 1 night in Aug 2024

2/10 Terrible

Catherine

Travelled with partner

12 Aug 2024

Disliked: Staff & service, property conditions & facilities

The AC vent in our room was black with soot. We got stuck in the elevator. The chairs were old and dirty.

Stayed 2 nights in Aug 2024

6/10 Okay

Walter

Travelled with family

12 Aug 2024

Liked: Cleanliness, property conditions & facilities

Just a few

2 Queen size beds were not Queen size the beds were look like a double bed contractors started working outside our window loud noises woke us up. We were told that breakfast was complementary it was not.

Stayed 1 night in Aug 2024

6/10 Okay

Shelby

Travelled with family and small children

11 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

Room was ok for a weekend stay. Clean. But the smell of the hallways was awful. Like urine. The elevators did not work well in the middle of the night. We watched kids come out of the elevator with illicit drugs so the elevator smelled terrible when we got in it. We did get a $10 loxleys voucher. The restaurant was prettt great!

Stayed 2 nights in Aug 2024

4/10 Poor

Jessica

Travelled with family

10 Aug 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Hope you do not expect to get any sleep.

My 13 year old daughter and I stayed here last night after watching the sound of music play next door. There is a lot of dust and mold in the creases of the drop ceiling in the bathroom. There were also people running through the hallways and slamming doors all night long. I will more than likely never pay to stay here again.

Stayed 1 night in Aug 2024

8/10 Good

Byron

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

James W.

Business traveller

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Chad was helpful and friendly!

Stayed 1 night in Aug 2024

10/10 Excellent

Chantelle

Travelled with family, Travelled with family and small children, Travelled with partner

6 Aug 2024

Liked: Cleanliness, staff & service, amenities

It was a great stay no complaints.

Stayed 1 night in Aug 2024

10/10 Excellent

Loraine

5 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Loraine

Travelled with group

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was excellent

Stayed 1 night in Aug 2024

2/10 Terrible

judson

Travelled with family

5 Aug 2024

Disliked: Cleanliness

people were arguing outside the front door all night, felt unsafe, left without staying 2nd night

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family

4 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deceptive and Shady Management

Had planned a small family get away. This hotel and area are nothing like what is described in the pictures. The room was dingy and not like the pictures. We spoke to the front desk for a refund and they told us to contact the third party since they controlled the booking but would approve it. Two days later I was told by the third party that they denied the refund because they did everything they could to fix the issue and offered us other room options. It is very sad when hotels lie blatantly like this. This is not good business practice and I hope this never happens to anyone else.

Stayed 2 nights in Aug 2024

8/10 Good

Angela

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Carol

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an accessible tub but I wish I also had an accessible toilet.

Stayed 1 night in Aug 2024

8/10 Good

Debra

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great staff. Good pet friendly accommodations.

Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

2 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Edward

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

8/10 Good

Randy

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice staff and in a very Convenient area

Stayed 1 night in Jul 2024

8/10 Good

Caryn

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2024

6/10 Okay

lesley

Travelled with group

29 Jul 2024

I liked it here. Room was ok. Entertainment was great. Restaurant was good. Ease of finding our way around was iffy. The only real issue was how rude the fD girl was at check out. She refused to give us a copy of our folio.

Stayed 1 night in Jun 2024

8/10 Good

Mitra

Travelled with family

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was perfect for a 1 night stay for basketball tournament. The property is dated but super clean. The beds were very comfortable. The linen and towels new and very clean. The restaurant downstairs was very convenient and the food tasty.

Stayed 1 night in Jul 2024