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Best Western Richmond Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Richmond Hotel

Indoor pool
Reception
Front of property – evening/night
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout curtains, iron/ironing board, WiFi

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
100 Eastern Bypass, Richmond, KY, 40475
  • Richmond Centre Mall
    14 min walk
  • Eastern Kentucky University
    16 min walk
  • EKU Center for the Arts
    2 min drive
  • Lexington, KY (LEX-Blue Grass)
    38 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor) | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quality Inn Richmond

Pool
Breakfast included
Pet-friendly
Parking included
4.4 out of 5, Excellent, (1002)
The price is €105
for 1 room
includes taxes & fees
3 Jan - 4 Jan
Quality Inn Richmond

About this property

Best Western Richmond Hotel

Hotel in Richmond with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, Access to hot tub and coffee/tea in a common area.
Best Western Richmond Hotel offers 141 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves.

LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the fitness facility without adult supervision. Guests aged under 17 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Richmond Hotel. During your stay, you'll be within walking distance of Richmond Centre Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes on foot from Richmond Centre Mall and a 1-minute drive from Eastern Kentucky University
Best Western Richmond Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 2314 square feet (215 square metres) and includes a conference centre. The business-friendly Best Western Richmond Hotel also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,314 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Best Western Richmond Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 285 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 106 out of 1000 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Disliked: Property conditions & facilities
Usually a good place to stay 3rd or 4th time being there. Was under renovations and did not list that online for customers.
Stayed 2 nights in Sep 2024

2/10 Terrible

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay of last resort.
This is a stay you only make out of absolute necessity. If you need a semi-clean place to rest your head while driving on 75 and no where else is available, this place MAY be ok. We arrived at 1:45 to realize no one was working the front desk. A very sweet lady did eventually emerge but informed us that she was simply covering for a colleague and was not authorized to use the computer so I had to wait until the owner who lives on site to get my room key ready. The hallways are spooky, dirty, and smells disgusting. If you imagine a scary movie set in a hotel- this is your scene. The room had a dirty odor, the sheets were stained and disgusting, and the bathroom didn’t drain. But we didn’t see any bugs and the floors were swept. So it at least was sufferable.
Stayed 1 night in Sep 2024

4/10 Poor

Todd

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
We didn’t mind the property upgrades, but they put us in our first room, the smoke detector was off the wall wrapped in plastic, when we pulled sheets back there was hair, and lint on the bed and a stain that went through the sheet to the mattress pad… got moved to second room, thanks to good customer service by the night attendant… that room was good, but no toilet paper in the room! Someone needs to retrain cleaning staff…
Stayed 1 night in Sep 2024

4/10 Poor

Charlotte

Travelled with family
Disliked: Property conditions & facilities
The pool was under construction but was not advertised as such and was one reason I reserved the room. Disappointed.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience, no soap in the public bathroom, rooms didn’t have a phone or remote control for tv then we switched a room and it had dirty sheets, toilet didn’t flush, bathroom door didn’t close and part of ceiling was coming down, to it all off a human public hair in the sheets when the rooms status was “clean” horrible service and will never be back there and I absolutely don’t recommend to you or anyone!
Stayed 1 night in Aug 2024

2/10 Terrible

Carolyn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yikes! Renovation is understandable and believe us, this place desperately needs it. However it should probably be done in a manner that doesn’t leave guests feeling unsafe or uncomfortable. Even the newly “ renovated” room we were assigned was so badly done it made us uneasy about security and questioning eating the breakfast. You can be as friendly as humanly possible and pour on the Southern hospitality/charm but it won’t cover up the poor conditions and amenities that leave guests too afraid to use. Exterior doors that didn’t latch//lock. Room drywall was a mess and paint so thick it clogged vents. New flooring uneven, already cracking and not covering all the way to wall. Pool water was green and hot tub murky. Sinks in the hallway. No table lamp and one obnoxious bright white wall sconce for the whole room. The worst Best Western we have been to by far and we are surprised that they are not concerned with branding with this one.
Stayed 1 night in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Eian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 6 nights in Jul 2024

8/10 Good

Donald

Liked: Staff & service, property conditions & facilities, room comfort
Worth the $$$
No soap in room, at check in. All else great. They brough soap when we called.
Stayed 1 night in Jul 2024

2/10 Terrible

Patrick

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling till very late at night and no clean towels. We had to go buy our own. Manager never contacted us back.
Stayed 2 nights in Jul 2024

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Never again! Booked this property because it had a pool for the kids and a hot tub for me. Even at check in, huge LED sign out front advertising pool and hot tub. As soon as we checked in, we headed straight to the pool. I walked straight over to the hot tub. Jets were not working and the water was cold! Not only that, almost all of the pool furniture was broken! Some not only had missing screws, but other pieces had screws sticking out of them. Super unsafe. As for the room itself, it was ok as a whole. I know they are remodeling, but they have a long way to go. Towels and bedspread had stains on them. The promise of more towels never happened. Do yourself a favor and don't book this hotel! Stay on the WEST side of 75 in Richmond.
Stayed 1 night in Jul 2024

2/10 Terrible

Milleonya

Stayed 2 nights in Jul 2024

2/10 Terrible

Tami

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You expect sleep, safety & a chance for a clean shower. All three were missing here.
Stayed 1 night in Jul 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 11pm first walking in they are doing a remodel But it definitely looks like the remodeling is taking its time... hallway was filthy... BUT we got to the room mirror wasn’t even on the wall we went to look around and I noticed hair on the bed. But at this point we weren’t gonna be able to travel any further because we were both tired. Everything looked clean at first. But not when you looked closely the bathroom door wouldn’t even close shut because the door didn’t fit the frame. Luckily it was me and my boyfriend staying but the photos of this hotel are definitely not photos of the hotel we stayed in the hotel was definitely a dump in my opinion. Hence after sleeping on this bed overnight my boyfriend said there was no way the sheets were clean he said he could smell human body odor on the pillows and is pretty sure nothing was washed on the bedding it was just reset for the next customers hence I was really grossed out by that and I barely got any sleep due to a smoke detector beeping low battery all night. I’ve always had good experiences with the best western brand but there’s no way I will ever stay at this one ever again. Definitely not worth $122 a night or even the $99 a night steer clear! Ladies if your by yourself traveling I don’t recommend to stay here either the atmosphere here wasn’t giving me friendly buses at all! Only reason I stayed was because my boyfriend was with me. Although I really wish we had just left and went home to begin with….
Stayed 1 night in Jul 2024

4/10 Poor

Richard, Glen Burnie

Stayed 1 night in Jul 2024

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No amenities as posted
Stayed 1 night in Jul 2024

2/10 Terrible

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
VERY DISAPPOINTED.
We have stayed at this hotel 5 times.Last year tbey changed ownship and the last time a month ago was bad.But, we were going to give rhem a second chance.Well we wont be staying there again.They messed up our rooms. Telling us they only had 2 King rooms when we made reservations for 2 rooms with queen beds.Made reservervations in oct.We called twice asking if pool was open they said yes.We get there check in ask what fime pool closes they say 11 pm .Go check out pool and it is closed for maintense.6 pillows and only 2 pillow cases. We did get 1 room with 2 queen beds but.1 room had a king so we had my 5 year old sleep between us .There breakfast wasnt the best.This was the last time we will be staying .VERY DISAPPOINTED.
Stayed 1 night in Jul 2024

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad face for a family
There was a hole in the wall behind the door. There was a hole(devit) in the room, the carpet in the hallway was dirty and had a weird smell. They didnt advertise they were remodeling so no pool. The breakfast was put up before 9 am
Stayed 1 night in Jul 2024

6/10 Okay

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Eric

Disliked: Property conditions & facilities
I have no place where I can begin, I booked this place in early June of this year because I was in the area for business. It is under construction, thanks Expedia for telling us that, you suck Expedia. If you’re in the area, you would be safer, cleaner and better off to pitch a tent in someone’s backyard before you stay at this absolute dump. Nothing works, bare wires hanging out of the wall cockroaches in the hallway where you go for breakfast. It is just a dump. Avoid this hotel like a plague.
Stayed 5 nights in Jun 2024

8/10 Good

kathy

Travelled with partner
Good
Stayed 1 night in Jun 2024

6/10 Okay

Ryan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not great
Stayed 1 night in Jun 2024

2/10 Terrible

Ernie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible spur of the moment stop.
Not good at all. Door to room did not open or close very well. Carpet going to the room down the hallway was dirty. Upon entering the room it was extremely hot and air conditioner unit would not work properly. Went to call front desk but phone did not work. Called front desk from cell phone and was told all phones in the rooms were not working as the owner was going to have them replaced soon. When hanging up the phone that didn’t work I notice a long hair on the table where the phone set. Family and I left immediately after notifying the front desk person and calling hotels.com. Only positive for the hotel was the front desk person who was cordial and friendly.
Stayed 1 night in Jun 2024

2/10 Terrible

Estrellita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
This was by far One of the worse locations i have visited it. It extremely smelly and humid. Dirty location the toilet was not flushing the ac was leaking water. Woke up to a wet floor small puddles. The carpet in the hallway was very dirty and old. The curtains in the room you can tell was outdated and dirty. Wil not consider this location again. In my trip I stayed in 3 different hotels this was the worse. Not to mention the bed sheets were dirty upon arrival
Stayed 1 night in Jun 2024

8/10 Good

SANDRA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel, little towels, projects underway.
Stayed 1 night in Jun 2024