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MainStay Suites Louisville Jeffersontown

2.5 star property

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Photo gallery for MainStay Suites Louisville Jeffersontown

Standard Room, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Room, 2 Double Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
11762 Commonwealth Dr, Louisville, KY, 40299
  • Southeast Christian Church
    ‪3 min drive‬
  • Valhalla Golf Club
    ‪9 min drive‬
  • E.P. Tom Sawyer State Park
    ‪10 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Louisville Jeffersontown

Hotel in Louisville with fitness centre and 24-hour front desk
This smoke-free hotel features a fitness centre, coffee/tea in a common area and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the helpful staff at MainStay Suites Louisville Jeffersontown. During your stay, you'll be within walking distance of Southeast Christian Church. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a business centre and laundry facilities
  • On-site recreation includes a gym
  • Just a 3-minute drive from Southeast Christian Church and a few minutes from Skyview Park
  • Dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. There's an onsite business centre. A fitness centre, barbecue grills, and a vending machine are also featured at the business-friendly MainStay Suites Louisville Jeffersontown. Free self parking is available.

This Louisville hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per accommodation (varies based on length of stay) plus a one-off USD50 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Louisville
Hawthorn Suites Wyndham Jeffersontown
Hawthorn Suites Wyndham Jeffersontown Aparthotel
Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
Hawthorn Suites Wyndham Louisville Jeffersontown
Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
Hawthorn Suites Wyndham Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Louisville
Hawthorn Suites by Wyndham Louisville / Jeffersontown
MainStay Suites Louisville Jeffersontown Hotel Louisville

MainStay Suites Louisville Jeffersontown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1002 reviews
Rating 8 - Good. 302 out of 1002 reviews
Rating 6 - Okay. 116 out of 1002 reviews
Rating 4 - Poor. 80 out of 1002 reviews
Rating 2 - Terrible. 79 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zaundrea

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to be

It's been a very comfortable stay, my service dog is welcome as well staff had been very friendly place is clean, quiet, and safe. It's just like having a little apartment I love it and sleep great with no worries here.
Stayed 3 nights in Jan 2025

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jonathan, Dayton

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Great place if you have a dog. Very friendly and accommodating. It was our first stay with a puppy and they were very helpful and receptive. We were able to walk to a couple of restaurants nearby. This is mostly a "long-stay" motel so cleaning is only once per week.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well maintained

The room and maintence was good enough that it felt like it was almost new.
Stayed 4 nights in Jan 2025

2/10 Terrible

Laura

Liked: Property conditions & facilities
Disliked: Cleanliness
Receive a cheap rate online after a few days try to extend however there was a car show coming into town so they refused to let me extend made up lies about why I couldn’t stay because I wanted to charge whoever comes in after me a higher rate it was not because there was no room available. It was not because of any other issue. They simply are money, hungry, and will kick you out at the drop of a dime for no reason.
Stayed 14 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Edy

Liked: Amenities
There are not breakfast included
Stayed 6 nights in Jan 2025

8/10 Good

elizabeth

Business traveller
There was not a cover for the Heater/AC. The people above me were walking constantly like they had lead feet. Other than that the place was fine.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Last resort place to stay, if there is NOTHING ELS

Second day there, the water went out in Shower and toilet. Sat for 5 hrs waiting for them to turn the water back on, before they even offered me. Another room to move into. Front counter clerk was HORRIBLE. No communication skills, what so ever. And then she got mad when i asked to be move to another room. Had to call the district manager to even get moved. But he did refund my money for one night for what i went thru. 🙄. Wont stay THERE again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Veronica

Stayed 7 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a big room with all that you need. Everything was great. The only thing that I would foresee in a future stay would be there may not be an ice machine. The rooms have an ice maker, but if you are only staying a night there's a possibility of ice not being ready. Great laundry area.
Stayed 3 nights in Dec 2024

10/10 Excellent

Cory

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is the WiFi would not connect or work properly in our room close to the front desk. Otherwise we enjoyed our stay
Stayed 1 night in Dec 2024

2/10 Terrible

Ebony

Stayed 4 nights in Dec 2024

2/10 Terrible

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Dirty and unkempt beyond belief. If it wasn't Christmas and everything was booked up I would have left. The bathtub overflow drain was hanging out with the screws just discarded to the floor with another random screw sticking up out of the drain. The bathtub also had weird stains on it. I don't know if someone had diarrhea or projectile vomiting because there was a weird brown stain across the curtains as well as a hard chunk of who knows what on the floor that I couldn't scrub with the wipes I brought. Pillows looked old and worn and there was dog poop everywhere outside because no one cleaned up after their dog.
Stain on curtains
Nails just casually chilling
Overflow drain not attached
Stayed 6 nights in Dec 2024

10/10 Excellent

Catherine

Stayed 7 nights in Dec 2024

10/10 Excellent

BARATH

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk are very friendly.
Stayed 12 nights in Dec 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the money
Stayed 2 nights in Dec 2024

10/10 Excellent

Zaundrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Robin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay several days staff accommodated all our needs!! Recommend staying here!!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 7 nights in Nov 2024