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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets
Lobby
Indoor pool
Lobby
Desk, iron/ironing board, WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
5828 I 27 S, Lubbock, TX, 79404
  • Buddy Holly Center
    ‪4 min drive‬
  • Texas Tech University
    ‪6 min drive‬
  • University Medical Center
    ‪9 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking (Lower Floor)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking (Lower Floor)

  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Quality Suites

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (926)
The price is €100
for 1 room
includes taxes & fees
2 May - 3 May
Quality Suites

About this property

Quality Inn & Suites

Hotel in Lubbock with free breakfast and fitness centre
An indoor pool, a fitness centre and Access to hot tub are available at this smoke-free hotel. Free buffet breakfast, free wired Internet in public areas and free self parking are also provided. Additionally, WiFi in public areas, coffee/tea in a common area and a business centre are on-site.
Quality Inn & Suites offers 66 accommodations with coffee/tea makers and complimentary newspapers. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites. During your stay, you'll be within walking distance of Clapp Park. You'll find features such as free breakfast, free self-parking and free wired Internet.
  • Free buffet breakfast offered
  • Free wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 3-minute drive from Clapp Park and a few minutes from Hub City Unleashed Dog Park
Quality Inn & Suites offers its guests an indoor pool, Access to hot tub, and a fitness centre. Wired Internet is free in public spaces. You'll find a business centre on site. Free breakfast is served. The business-friendly Quality Inn & Suites also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This Lubbock hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9); free wired internet
  • Available in some public areas: WiFi (USD 9); free wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Lubbock
Comfort Lubbock
Quality Inn Lubbock
Quality Lubbock
Quality Inn & Suites Hotel
Quality Inn & Suites Lubbock
Quality Inn & Suites Hotel Lubbock

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 345 out of 996 reviews
Rating 8 - Good. 274 out of 996 reviews
Rating 6 - Okay. 168 out of 996 reviews
Rating 4 - Poor. 105 out of 996 reviews
Rating 2 - Terrible. 104 out of 996 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Arlin

Stayed 1 night in Dec 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Sathi Reddy

Stayed 2 nights in Dec 2024

2/10 Terrible

ROBERT

Travelled with family
Disliked: Cleanliness, staff & service
Didn’t like the fact that the bed spread was filthy. There was something white dried upon it and it was dusty. We requested to have it cleaned the next morning when we saw the cleaning lady. This is when things get strange. The bed spread was cleaned then put with the used sheets that were at the foot of the bed. Why was the bed not made or the bedspread left folded on the bed. And to make things worse the new jeans my wife was going to wear to my aunts funeral on Friday had walked away. We were hoping she didn’t pack them, but once we got home and confirmed they were gone. I guess that is what happens when you try to give a person the benefit of the doubt. Now I wish I did go to the front desk and confront them……Well I’m happy we left a day early and went to another hotel instead of finish the Christmas there. There was also a large stain on the couch… I can only say the front desk people were nice.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Harlee

Liked: Cleanliness, staff & service, room comfort
No hot water!
Stayed 2 nights in Dec 2024

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
This property was in very poor shape with a swimming pool and a hot tub, not working, nor did it smell like it had chlorine in it at all furniture in the gym or the pool area was torn up. There was no hot water after the first shower. I could name several. There was no signage with respect to when breakfast was going to be served. Thank you.
Stayed 2 nights in Dec 2024

10/10 Excellent

Fabian

Stayed 1 night in Nov 2024

10/10 Excellent

Kirby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

we stayed there for the pool and hot tub and the hot tub was not working.
Stayed 1 night in Dec 2024

10/10 Excellent

Emmanuel

Stayed 2 nights in Nov 2024

8/10 Good

Pedro

Travelled with family
Good experience
Stayed 1 night in Nov 2024

2/10 Terrible

Lloyd

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was friendly ,however front desk clerk was very unprofessional and unwilling to help in anyway with a like it or leave attitude , unable to make change for the onsite washer and dryer facilities, etc....upon check out and in order to refund my mandatory 100 dollar cash deposit for incidentals desk clerk,laundry staff and housekeeper (which spoke not a lick of English language) rushed to inspect my room making me feel as though I was some sort of low life thug. I won't be staying at this run down property anymore . My door barely locked , the smoke detector was removed and missing,the phone didn't work properly, the carpet is heavily soiled as is the couch not to mention having 2 different color cushions obviously mismatched , water in shower barely got hot , the desk in the room was soiled then just painted over to cover up what should have been cleaned up . This place used to be a decent hotel I've stayed here in the past and didn't have any complaints but it's not good anymore.
Stayed 1 night in Nov 2024

10/10 Excellent

Claudia

Liked: Amenities
ty
Stayed 2 nights in Nov 2024

8/10 Good

Gilbert

Stayed 1 night in Oct 2024

6/10 Okay

sheila

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The bed was comfortable and both rooms were clean. I never change rooms but I had to here. The shower was broken and I couldn’t get hot water. The hair dryer in the second room didn’t work. I was not planning on having breakfast but I was annoyed that while I waited for the elevator, the breakfast woman spotted me and quickly turned off the lights even though food was still out
Stayed 1 night in Nov 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean rooms and friendly staff

Very clean and good service
Stayed 2 nights in Sep 2024

2/10 Terrible

Lisa

Travelled with group
Disliked: Staff & service, property conditions & facilities
Place is really run down. Juice machine was broken for breakfast. They threw away our yeti. Asked for extra towels and they said they were out. Screaming kids in hallway.
Stayed 2 nights in Nov 2024

6/10 Okay

Aimee

Stayed 1 night in Oct 2024

8/10 Good

Maria

Liked: Staff & service
Ok for the price
Stayed 1 night in Nov 2024

6/10 Okay

David

Stayed 2 nights in Oct 2024

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stay was okay, cheap given us towels, no washcloths given
Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Parking, Quiet area especially for the Texas Tech & Baylor homecoming game being in town.
Stayed 4 nights in Oct 2024