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Mama Shelter Luxembourg

3.0 star property

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Photo gallery for Mama Shelter Luxembourg

Restaurant
Exterior
Reception
Exterior
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Pet-friendly

Explore the area

Map
2 RueDuFort Niedergrunewald, Luxembourg City, L2226
  • Notre-Dame Cathedral
    ‪3 min drive‬
  • Luxembourg City Hall
    ‪3 min drive‬
  • Grand Ducal Palace
    ‪4 min drive‬
  • Luxembourg (LUX-Findel)
    ‪15 min drive‬

Room options

Room, 2 Single Beds (Large)

  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room, 2 Single Beds (Medium Mama)

Twin Room, 2 Single Beds (Medium Mama) | Premium bedding, minibar, in-room safe, desk

Twin Room, 2 Single Beds (Medium Mama)

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, 1 Double Bed (Medium Mama)

Premium bedding, minibar, in-room safe, desk

Double Room, 1 Double Bed (Medium Mama)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Queen Bed (Large Mama)

Premium bedding, minibar, in-room safe, desk

Double Room, 1 Queen Bed (Large Mama)

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Melia Luxembourg

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1000)
The price is €802
for 1 room
includes taxes & fees
14 May - 15 May
Melia Luxembourg

About this property

Mama Shelter Luxembourg

Hotel in Luxembourg City with rooftop terrace and 24-hour front desk
A restaurant, a bar/lounge and a rooftop terrace are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, dry cleaning and a 24-hour front desk.
Mama Shelter Luxembourg offers 145 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Smart televisions come with cable channels and pay-per-view films. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mama Shelter Luxembourg. During your stay, you're just a quick walk from Place d'Europe. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 12 meeting rooms and a gift shop
  • Steps from European Court of Justice and Philharmonie Luxembourg
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include 12 meeting rooms and coworking spaces.

Public spaces have free WiFi. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at Mama Shelter Luxembourg. For a fee, parking is available.

This 3-star Luxembourg City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Mama Shelter Luxembourg has a restaurant on site.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 21 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 12 meeting rooms
  • Coworking space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per night.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 14 for children
  • Self-parking fee: EUR 21 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mama Shelter Luxembourg Hotel
Mama Shelter Luxembourg Luxembourg City
Mama Shelter Luxembourg (Opening May 2020)
Mama Shelter Luxembourg (Opening July 2020)
Mama Shelter Luxembourg (Opening March 2020)
Mama Shelter Luxembourg Hotel Luxembourg City

Mama Shelter Luxembourg Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 131 out of 185 reviews
Rating 8 - Good. 43 out of 185 reviews
Rating 6 - Okay. 7 out of 185 reviews
Rating 4 - Poor. 4 out of 185 reviews
Rating 2 - Terrible. 0 out of 185 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nathaniel and Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place with a great bakery

My family and I had a nice stay at Mama shelter. It was a quick walk and even quicker tram ride from the Pfaffenthan-kirchberg train stop. The hotel workers were friendly and held our bags until we were able to check in. They gave us ideas about things to do in the area as well as some restaurants. We ended up getting some pastries at the Mama bakery downstairs and they was fabulous! We slept well in a quiet room with two queen size beds. It was really nice to have a large room available in Europe! The room was clean and unique. We would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Dmitrijs

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant

Amazing place
Stayed 1 night in Jan 2025

10/10 Excellent

Saebom

Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Stayed 1 night in Nov 2024

4/10 Poor

Jihun

Liked: Cleanliness, property conditions & facilities, room comfort

Ridiculous stay!

Went to Luxembourg to stay away from the craziness of the New Year’s Eve – hence I wanted to have a quiet moment to end the year. Guess what -- it was not sadly. There was a night club-like loud event on the roof top with loud heavy metal music until 3am because it was a New Year’s Eve. This was clearly audible from my room. The fact that it had a nice room design and comfortable bedding, it had a very poor sound proof. The reception area is very small despite the fact the hotel has huge space for a restaurant and a roof top terrace (where there was a loud event!). The reception area only had one huge table and a small table with lots of chairs. The reception area can be packed like crazy if its busy. Worst sleep and I would not come back to this place again. Not recommended for everyone. Avoid at any cost.
Stayed 1 night in Dec 2024

8/10 Good

Alice

Liked: Property conditions & facilities, room comfort
Nice stay and comfy. A shame the room wasn’t serviced day 2. Lovely Boulangerie
Stayed 3 nights in Dec 2024

10/10 Excellent

Rami, London

Stayed 1 night in Nov 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very accessible comfortable hotel

Stayed 4 nights in Nov 2024

6/10 Okay

david

Travelled with group
Liked: Cleanliness, property conditions & facilities

Communication

Clean, easy connection to free public transport. Disappointed roof bar not open. Nothing on hotel website when booking to say bar is seasonal. Even In pre- arrival email it gave bar opening times as if roof bar would be open during stay. No space in ground floor bar for relaxing seat with drink, only at a food table or bar stool. During stay left for neighbouring hotel for evening drinks. Mini bar snacks sign says to go to floor 1 vending machine s, they were not operating. Informed to go to neighbouring hotel. Communication on website, pre arrival emails and signage needs to improve.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Stayed 3 nights in Sep 2024

10/10 Excellent

César

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent every thing...
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Vasco Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Looking forward to visit their different locations
Stayed 1 night in Aug 2024

10/10 Excellent

Martyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crazy but great hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, close to the free tram which takes you straight downtown. Nice restraint and coffee shop and affordable rates
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Stayed 1 night in Aug 2024

10/10 Excellent

Gustavo, Santo Domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again! Quirky at the beginning but then it makes sense, if that makes sense. Great staff!
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Stayed 4 nights in Jul 2024

10/10 Excellent

renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, quirky hotel located right across the street from the Court of Justice of the European Union.
Stayed 2 nights in Jun 2024

10/10 Excellent

lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the trams Nice outside eating area clean and quirky rooms
Stayed 3 nights in Jun 2024

10/10 Excellent

Allison

Stayed 3 nights in Jun 2024

10/10 Excellent

Christian, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024