6/10 OK
Lionel
Matkusti perheen kanssa
20.8.2024
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our stay at the MAPI hotel was a bittersweet experience. We were initially excited to stay at a hotel that not only serves its guests but also supports the local community. The photos of the property, along with the advertised amenities like the restaurant, bar, and especially the spa, looked promising. Unfortunately, the reality didn’t match our expectations.
The check-in process was chaotic, with multiple guests arriving at the same time, causing confusion and delays. We were offered a complimentary dinner and breakfast, but our first dinner was extremely disappointing. The suggestions and service were subpar. To make matters worse, I fell in the shower on our first night, which added to the discomfort of our stay. Fortunately, I wasn't seriously injured, but it was a concerning experience.
However, the next day, Danilo, one of the younger servers, approached us and provided exceptional service, going above and beyond to make up for the previous night's shortcomings. His professionalism was a bright spot in an otherwise frustrating experience.
Another issue we encountered was with the spa services. We were looking forward to using the sauna and pool, but the staff in charge were unavailable, and we were only offered service by appointment at times that were inconvenient for us. This lack of flexibility and poor service led us to cut our stay short and leave a day earlier than planned.
It’s surprising that a hotel in a country known for its exceptional tourism and hospitalit
Lionel
Yöpyi 3 yötä elokuussa 2024
