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Hanaqpacha Inn

3.0 star property

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Photo gallery for Hanaqpacha Inn

Front of property – evening/night
Reception
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Triple Room, 3 Single Beds, Private Bathroom | Free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle Chumpi Wiñay 109, Machu Picchu, Cusco, 8681
  • Historic Sanctuary of Machu Picchu
    1 min walk
  • Cerro Machupicchu
    4 min walk
  • Manco Capac Square
    6 min walk

Room options

View all photos for Triple Room, 3 Single Beds, Private Bathroom

Triple Room, 3 Single Beds, Private Bathroom | Free WiFi

Triple Room, 3 Single Beds, Private Bathroom

  • 19 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Double Room, 1 King Bed, Private Bathroom

Double Room, 1 King Bed, Private Bathroom | Free WiFi

Double Room, 1 King Bed, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room, 1 Single Bed, Private Bathroom

Single Room, 1 Single Bed, Private Bathroom | Free WiFi

Single Room, 1 Single Bed, Private Bathroom

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, 2 Single Beds, Private Bathroom

Twin Room, 2 Single Beds, Private Bathroom | Free WiFi

Twin Room, 2 Single Beds, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

About this property

Hanaqpacha Inn

Hotel with free breakfast, near Aguas Calientes Hot Springs
Along with concierge services, this smoke-free hotel has dry cleaning and a 24-hour front desk. Free full breakfast, free WiFi in public areas and free train station pick-up are also provided. Other amenities include tour/ticket assistance.
Hanaqpacha Inn offers 20 accommodations. 27-inch LCD televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Hanaqpacha Inn, you're just a quick walk from Historic Sanctuary of Machu Picchu. You'll find features such as free breakfast, free WiFi in public areas and free train pick-up service.
  • Free full breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Historic Sanctuary of Machu Picchu and Putucusi
  • Free train station pick-up shuttle service
Free breakfast is available daily. Public spaces have free WiFi. Hanaqpacha Inn also features tour/ticket assistance, concierge services, and dry cleaning/laundry services.

This 3-star Machu Picchu hotel is smoke free.

Guests are served a free full breakfast daily from 5 AM to 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle

Food and drink

  • Free full breakfast available daily 5 AM to 9 AM

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanaqpacha Inn

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Hanaqpacha Inn offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Property Registration Number 20491199416

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanaqpacha Inn Cusco
Hanaqpacha Cusco
Hanaqpacha
Hanaqpacha Inn Machu Picchu
Hanaqpacha Machu Picchu
Hanaqpacha Inn Hotel
Hanaqpacha Inn Machu Picchu
Hanaqpacha Inn Hotel Machu Picchu

Hanaqpacha Inn Reviews

Reviews

6.8
Rating 10 - Excellent. 8 out of 46 reviews" "
Rating 8 - Good. 14 out of 46 reviews" "
Rating 6 - Okay. 11 out of 46 reviews" "
Rating 4 - Poor. 11 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Ali, Chicago

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
You need to ask for hot water each time before you take shower. No heat. Very very noisy. You hear kids noise 24/7. I was there for 4 nights and no sleep.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed, good bathroom, and good WiFi. Close to the train station.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Would not recommend
Was a good price, but you get what you pay for. It was an incredibly loud place (outside, with thin windows) and very little sleep was had as a result. Breakfast said it would be at 5, but was at 6 and for those heading up to the mountain, they need that earlier breakfast. Sofa in the lobby stank really bad.
Stayed 1 night in Dec 2018

4/10 Poor

Matt, Sydney

Liked: Cleanliness, staff & service
Decent ish hotel but for the price, would have expected full breakfast available at beginning of breakfast service (no coffee) and Wi-fi to be available in room. When challenged we were told that it worked as he had it on his phone... but it clearly didn’t despite him resetting the modem. There are a lot of options in Aguas Calientes but as you are only ever there for a maximum of two nights perhaps they didn’t feel the need to be on top of their game as they repeat business is not their game. Positive, We were able to check in early and the lady was very sweet!
Stayed 1 night in Sep 2018

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
The service was really nice. Breakfast was good. We had an early train to Machu Picchu and they accommodated us, kept our bags and let us hang out in the lobby til we left on the train.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and comfy. Nice television and wifi worked well.
Stayed 1 night in Jul 2018

6/10 Okay

Nella, Arkansas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Even the little noise you can hear ... little kids in the street running ... people talking ... I had a room on the 5 th floor .,. But I was surprised how can you listen to even people talking in the streets on the first floor .
Stayed 2 nights in May 2018

4/10 Poor

Carolyn, North Carolina

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
noisy location
Our triple room was next to building construction which started at 7:30 and continued till 8:00 pm. in addition the second night a neighbor had loud music playing all night and all day. Even the police could´t stop it. Another problem were the uneven steps which could cause a serious fall.
Stayed 1 night in Mar 2018

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in aguas calientes
everything was great only downside no elevator kinda hard to go upstairs with luggage considering the altitude of the place.
Stayed 2 nights in Mar 2018

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay before or after Machu Picchu
We stayed here before and after trip to Machu Picchu. Nice enough stay in a small town. Easy walking to the rest of the town. good breakfast.
Stayed 2 nights in Jan 2018

2/10 Terrible

Elmira

Liked: Property conditions & facilities
Disliked: Room comfort
Wouldn’t recommend to stay at this hotel
Our room was facing a construction, which was starting at 7 am till 11 pm. We didn’t get any sleep. The room was spacious, but our king bed was two double beds combined together. The pillows were tough, the towels were stained, no toilet paper, and tiny shower room. The breakfast was good, but the omelet was sitting cold. Very slow internet, very poor insulation system, so you would hear everything. For the price we paid, this hotel is not worth it, I wouldn’t recommend to stay there. Perhaps the hostel next to it was charging much less and it was in much better condition.
Stayed 2 nights in Oct 2017

8/10 Good

Janet

Liked: Cleanliness, staff & service
Super friendly staff. Room was noisy and very bright at night. The shower was either super hot or super cold, no in between

4/10 Poor

Stacy

Disliked: Staff & service, room comfort
There are better places to stay
I was not impressed with the hotel. My room has a bathroom window that you could not open (it was locked with a key) and on the other side of the window were men doing construction work from 7am-7pm every day. The only window I could open was actually at the front of my room in the hallway so that anyone walking by could stick their entire hand (or body) right through the window. There was zero ventilation in my room and it smelled like mildew the entire time. All of my belongings smelled like mildew when I left. The staff was not friendly and spoke no English, which is fine, but they weren't even nice about it. There are far better places to stay for the same amount of money.

8/10 Good

Dan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near bus stop + shops
I had a great experience at the Hanaqpacha Inn. Although not very fancy or modern, I was very pleased to find out that there was running hot water in the shower! After having to shower in cold/lukewarm water the past few days this felt amazing. The complimentary breakfast in the morning before our hike was also a big plus. The Inn is located close to a futbol field and there are many locals that hung out nearby - we felt very safe walking around at night. If you are looking to stay somewhere comfortable and affordable this is your place!

6/10 Okay

Christina

Liked: Staff & service
Disliked: Room comfort
Sweet staff & nice breakfast, but no elevator to our 4th-floor room, & it's a bit of a hike from the train station.

4/10 Poor

close but noisy, r

Disliked: Property conditions & facilities, room comfort
Close to everything but very very noisy
It was clean enough and room ample size. However, it was way too noisy from other guests, roosters crowing and staff talking. The curtains were gauze thin and let in too much light. A positive- very close to everything and staff did seem helpful.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Staff had attitude, knew little English, was not the he most welcoming.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impossible to sleep
Very small hotel, we were at the 5th floor without elevator. Noise from street was impossible until midnight. The door to our room had glass so the light from the corridor was on all night in my face. The staff was attentive and nice. I do not recommend this hotel if you plan to sleep at night.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy poco. servicio y atención mala. No ofrece mucho...
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el establecimiento. Sólo que si tuviera un poco más de m2 la habitación será más cómoda.
Stayed 2 nights in Jun 2019

4/10 Poor

Abrao J

Hotel muito, mal montado. Recepcionista mal humorado Alguns apartamentos tem janela para o corredor interno. Café da manhã marcado para iniciar às 5:00 não estava posto às 5:20 Banheiro muito apertado. Não cabem duas pessoas Pessoas preparando o café da manhã sem aparatos de proteção. Falta de higiene
Stayed 1 night in Nov 2018

8/10 Good

Solange

Liked: Cleanliness, staff & service
Pequeno
O único problema que tive foi com a TV que desligava o tempo todo, o café era simples, os funcionários foram todos atenciosos. Nesse período o hotel estava lotado então não pude mudar de quarto.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Hotel muito próximo à estação de trem. Quartos pequenos mas com boa manutenção e limpos. Ótimo custo beneficio.
Stayed 1 night in Sep 2018

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien.
J’ai adoré mon séjour. Le seul point négatif est l’emplagacement. L’hotel semble être situé à la limite du quartier résidentiel, donc c’est loin des attraits principaux. Le déjeuner est succulent.
Stayed 2 nights in Jul 2018

8/10 Good

Kleber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort