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Crowne Plaza Madrid Airport, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Madrid Airport, an IHG Hotel

Exterior
Bar (on property)
1 bedroom, premium bedding, minibar, in-room safe
Living area
Restaurant

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • Room service
    Room service
  • Gym
    Gym
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid, 28022
  • IFEMA
    7 min drive
  • Plenilunio Shopping Mall
    8 min drive
  • Centro Comercial Campo de las Naciones
    8 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    11 min drive

Room options

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Double Beds

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

  • 30 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, View (Runway View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, View (Runway View)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Madrid Airport, an IHG Hotel

Madrid hotel in San Blas-Canillejas with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a conference centre. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Crowne Plaza Madrid Airport, an IHG Hotel offers 125 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Madrid Airport, an IHG Hotel. During your stay, you'll be close to IFEMA. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from IFEMA and 13 minutes from El Retiro Park
  • Airport drop-off shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 3692 square feet (343 square metres) and includes a conference centre. A shuttle from the hotel to the airport (available on request) is available for a fee. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Madrid Airport, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Crowne Plaza Madrid Airport, an IHG Hotel has a restaurant on site.
Prema Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking within 0 metres
  • Airport drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Secured, covered parking on site (EUR 18 per day)
  • Secured, covered extended parking on site (EUR 64 per week)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 12.50 for children
  • A restaurant

Restaurants on site

  • Prema Restaurant

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Conference centre (3,692 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (79 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (89 centimetre wide)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2010
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 12.50 for children
  • Airport shuttle fee: EUR 5.00 per person
  • Airport shuttle fee per child: EUR 5.00 (up to 18 years old)
  • Covered self-parking fee: EUR 18 per day
  • Covered extended parking fee: EUR 64 per week
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Madrid Airport, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Madrid Airport
Crowne Plaza Madrid Airport
Madrid Airport Crowne Plaza
Crowne Plaza Madrid Airport Hotel Madrid
Crowne Plaza Madrid Airport Hotel
Crowne Plaza Madrid Hotel

Crowne Plaza Madrid Airport, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1005 reviews" "
Rating 8 - Good. 232 out of 1005 reviews" "
Rating 6 - Okay. 68 out of 1005 reviews" "
Rating 4 - Poor. 28 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant staff were very good. Food was excellently prepared.
Stayed 1 night in Aug 2024

8/10 Good

Faheem, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Emilia

Liked: Cleanliness
Disliked: Staff & service
The Staff of the shuttle should be nicer
Stayed 1 night in Aug 2024

10/10 Excellent

Muna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and staff very friendly, Conveniently located near center
Stayed 3 nights in Aug 2024

6/10 Okay

babak

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent, but the location of the hotel wasn’t as good. It was in the middle of nowhere and not near the center of the city at all. Good for one night before the flight Easy taxi and Uber access for airport 15 min 16 euros with Uber But taxi from train station to this hotel 27 euros
Stayed 1 night in Aug 2024

6/10 Okay

Diana

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Rastko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and convenient location.
Stayed 1 night in Jul 2024

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Fue un excelente lugar para hospedarse. La atención fue superior. PERO LA CENA EN EL RESTAURANTE SUPERÓ TODAS LAS EXPECTATIVAS. DELICIOSA ! Gracias
Stayed 1 night in Jul 2024

2/10 Terrible

omar

Travelled with family
Great disappointment
Hotel provides shuttle service to and from the Airport. When I called them after arrival. I was told it stops at midnight and I should get a taxi or an Uber. After getting a taxi and arrived at the hotel , I made an enquiry about the shuttle for departure I was told to scan a QR code which came up as a charge of 5 euros each. I decided to book a taxi instead. I we arrived at the room to find out the the toilet door does not shut. I was extremely dissatisfied and disappointed with this experience with this hotel. I have used it before and I had a good experience but today, it really left a bitter taste and I will not be coming back again.
Stayed 1 night in Jul 2024

10/10 Excellent

GIANCARLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very accesible from airport
Stayed 1 night in May 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Raktim

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet and conveniently located near the airport.
Stayed 2 nights in Jul 2024

8/10 Good

BEVERLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring employees
Extremely helpful and friendly staff,especially Isabelle. She was very patient helping me on the phone w my reservations and arrival
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Alfred

Liked: Cleanliness, staff & service
Disliked: Room comfort
Will not return
Room was tiny Dining room was very causal. Airport pick up was €20 per couple EACH WAY.
Stayed 1 night in Jul 2024

10/10 Excellent

John Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality and convenience.
Close enough to Barajas to negate any traffic, convenience in parking and service. Surprised at how good the restaurant was. Nothing fancy, but everyone in our party was impressed by the quality.
Stayed 1 night in Jun 2024

10/10 Excellent

aya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Standard Room, 2 Twin Bed ✅ Close to airport ✅ Spacious room and bathroom. Had a bidet in the bathroom too, and a bathtub and shower. Two of everything essentially. ❌ Limited dinning: super out of the wya for everything. ❌ Restaurant in hotel: good vegan options. inattentive staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Stayed 1 night in Jun 2024

8/10 Good

Alfonso

Stayed 5 nights in Jul 2024

10/10 Excellent

Edgar

Stayed 1 night in Jul 2024

10/10 Excellent

Monica

Stayed 1 night in Jun 2024

10/10 Excellent

Andy, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Change of plans that was amazing
They hotel contacted us to let us know there was an issue with our room and asked us to move rooms if possible. It was not a problem for us at all, and when we did get there we had a handwritten thank you note. They also gave a menu dinner since the breakfast they had comped us would not be open before we had to leave for the airport. Amazing staff and service, and the food was excellent as well.
Stayed 1 night in Jul 2024

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, easy shuttle
Stayed 1 night in Jul 2024