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Dear Hotel Madrid

4.0 star property

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Photo gallery for Dear Hotel Madrid

Terrace/patio
Staircase
Seasonal outdoor pool, pool loungers
Front of property – evening/night
Seasonal outdoor pool, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Gran Via 80, Madrid, 28013
  • Plaza de España - Princesa
    ‪1 min walk‬
  • Gran Via
    ‪1 min walk‬
  • Lope de Vega Theatre
    ‪3 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Deluxe con Terraza

Deluxe con Terraza | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe con Terraza

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, City View (High floor)

Premium Room, City View (High floor) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Premium Room, City View (High floor)

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking, City View

Deluxe Triple Room, Non Smoking, City View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Triple Room, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Luxury Suite, City View (High floor)

Luxury Suite, City View (High floor) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Luxury Suite, City View (High floor)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Room, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room, 2 Bedrooms, Connecting Rooms, City View

Family Room, 2 Bedrooms, Connecting Rooms, City View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Family Room, 2 Bedrooms, Connecting Rooms, City View

  • 40 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Room, Non Smoking, City View

Deluxe Room, Non Smoking, City View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Room, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Dear Hotel Madrid

Boutique Madrid hotel connected to a shopping centre, steps from Plaza de España - Princesa
Along with a restaurant, this smoke-free hotel has a bar/lounge and a poolside bar. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace and a seasonal outdoor pool. Housekeeping is available on request.
Dear Hotel Madrid offers 162 accommodations with iPod docking stations and minibars. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Dear Hotel Madrid. During your stay, you'll be connected to a shopping centre and just a quick walk from Gran Via. Free WiFi in public areas, a restaurant and a poolside bar are available.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy international cuisine while dining at Nice To Meet You
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Plaza de España - Princesa and 9 minutes on foot from Royal Palace of Madrid
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A seasonal outdoor pool, a rooftop terrace, and multilingual staff are also featured at the boutique Dear Hotel Madrid. The hotel can provide concierge services and wedding services.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 11:00 AM and at the weekend from 8:00 AM to noon.
Nice To Meet You – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 36 per day); discounts available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 23 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Nice To Meet You

Things to do

  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels
  • IPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Some Premium and Deluxe guestrooms and Luxury Suites are equipped with terraces. Guests must request a room with a terrace in advance (surcharge applies), subject to availability.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.00 per night.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 36.00 per day (328 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 70.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Dear Hotel Madrid offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.

Property is also known as

Dear Hotel Madrid
Dear Hotel
Dear Madrid
Dear Hotel Madrid Hotel
Dear Hotel Madrid Madrid
Dear Hotel Madrid Hotel Madrid

Dear Hotel Madrid Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1003 reviews
Rating 8 - Good. 279 out of 1003 reviews
Rating 6 - Okay. 61 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing hotel in a perfect location. Great value Spotlessly clean
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Mingwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Guadalupe

Liked: Cleanliness, property conditions & facilities
Staff was very cold and unwelcoming. Pool was not heated. No place to sit and enjoy the pool. Falsely advertised.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Everything walking distance. Wonderful breakfast/rooftop. Rooms are lovely and modern.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mingwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean central location with great pool rooftop bar.
Stayed 3 nights in Sep 2024

6/10 Okay

Lauren

Liked: Staff & service
Disliked: Cleanliness
I chose this hotel for the rooftop views and pool and the views were spectacular! The location was also perfect, right beside a metro station and very close to another. Lots to see and do in the area on foot. Overall the hotel doesn’t have much to offer, a very small outdated lobby, very old washrooms for public use and no other communal areas. The room was nice and I had a good view but it wasn’t very clean. There was lots of dust and dirt around the room and it seemed it had been tidied but not properly cleaned.
Stayed 8 nights in Sep 2024

10/10 Excellent

Jeffrey Rodrigues

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it is
Stayed 3 nights in Sep 2024

10/10 Excellent

sukumar

Liked: Cleanliness, staff & service, property conditions & facilities
The location is right in the middle of city walkable to almost every place we wanted to visit
Stayed 4 nights in Sep 2024

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it 5 stars but the bathroom door stuck (had to slam to close) and there was an odd smell in the bathroom when we first arrived.
Stayed 2 nights in Sep 2024

10/10 Excellent

ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esther - the lady at the front desk welcomed is with open arms The location is EXCELLENT Views from the room windows and from the breakfast room are BREATHTAKING We will be back for sure! THANK YOU
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay overall. Parking was difficult and off site and no where to leave luggage. Otherwise once inside, very comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with teenage boys. This was the perfect location, in the heart of the theatre district with tons of shopping and restaurants, just outside the metro station, and walking distance to lots of sites. Despite being in a busy area the room was completely quiet with the window closed. The room was lovely, shower was excellent, the staff friendly and helpful. The rooftop pool is exactly what the picture shows and not an inch more, it is small and when we tried to go it was too crowded to join. Other than that it was an excellent place to stay and I’d return if going to Madrid again.
Stayed 3 nights in Aug 2024

8/10 Good

Guido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jiwan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Madrid stay
Nice location, busy street on Gran Via. Front desk were helpful. Bathroom drain in shower was broken. Rooms were clean enough for sure and convenient for a family of 4 with two rooms. Pool area didn’t look so clean.
Stayed 3 nights in Jul 2024

10/10 Excellent

Karianne

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was great! Reception wasn’t the best. But made up for at the breakfast restaurant, all the best were superstars there. Would maybe be back, but definitely need a more friendly reception staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Norman David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the metro from the airport 28 mins it took. Used the Grand Via exit at Plazza de España we were right at the front door of the hotel .
Stayed 3 nights in Jun 2024

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place. The staff couldn't do enough for you. Rooms very clean. All the mains sights of Madrid were close by. Roof top plunge pool great after a day of sightseeing.
Stayed 4 nights in Jun 2024

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel with very nice staff. Only a couple of down points: - only 1 lift was working our entire stay which meant some long wait times as hotel was fully booked (they did however have engineers working on it) - the rooms could be better sound proofed (quite noisy from the street etc - we were on 6th floor) - the shelving in the bathroom opposite the toilet is a bit of a hazard if your tall - was lovely having the plunge pool and bar area but they are very limited for space around it (not sunbed just cushioned chairs etc)
Stayed 2 nights in Jun 2024

10/10 Excellent

Laura

Stayed 5 nights in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We highly recommend this hotel. Centrally located. Great for walking. Friendly Staff and very clean.
Stayed 3 nights in Jun 2024

10/10 Excellent

Oliver

Stayed 2 nights in May 2024