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 Madrid •1 Room
 Madrid • 1 Room
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NH Collection Palacio de Tepa

5-star property
Calle de San Sebastián 2, Madrid, Madrid 09 725 22 184
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4.2 out of 5
Very good!
See all 18 ebookers Reviews

Points Of Interest

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Deluxe Room (View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room (3 Adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Extra Bed 2A + 1Ch with View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room (2 Adults + 1 Child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at NH Collection Palacio de Tepa. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a restaurant and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi in some public areas
  • Enjoy Mediterranean cuisine while dining at Entre Letras
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Plaza de Santa Ana and 4 minutes on foot from Puerta del Sol
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

NH Collection Palacio de Tepa ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NH Collection Palacio de Tepa

Everyone (7) Couples (6) Business (2) Friends (1)
5 out of 5
Sehr schönes Hotel. Super gelegen. Innerhalb von 10-20 minuten an den wichtigsten Pläte

Posted by on 23 Jan 2024

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Comment from Hotel Management

23 Jan 2024 by Guest Relations

Dear Rafael,Greetings from NH Collection Palacio de Tepa!It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again!Best regards,Patricia Carreño

1 out of 5

Posted by on 2 Jan 2024

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Comment from Hotel Management

10 Feb 2024 by Guest Relations

Dear Senad,Thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay.We really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement.The complete NH Collection Palacio de Tepa team hope to see you soon!Best regards,Patricia Carreño

5 out of 5

Posted by on 12 Apr 2023

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Comment from Hotel Management

12 May 2023 by Guest Relations

Dear Lauri, greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

5 out of 5
Sehr freundliches und hilfsbereites Personal. Ruhige Zimmer. Kleine, aber sehr heimelige und saubere Zimmer.

Posted by on 7 May 2019

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Comment from Hotel Management

11 May 2019 by Guest Relations

Vielen Dank für Ihren netten Kommentar. Es freut uns sehr, dass es Ihnen bei uns gefallen hat. Vielen Dank für Ihre Erwähnung, dass Ihnen die Zimmer und die Lage des Hotels gefallen haben und Sie mit dem Personal sehr zufrieden waren. Wir werden Ihre freundlichen Worte an das Personal weiterleiten. Wir hoffen, dass Sie wieder zu uns kommen!! Viele freundlichen Grüsse!

4 out of 5
Gute Lage, zentral. Nicht besonders ruhig. Zimmer im ersten Stock klein mit niedriger Decke, eher dunkel. Frühstück ist gut, aber zu teuer!

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Guest Relations

Greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

5 out of 5

Posted by on 3 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Guest Relations

Thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon! Best regards

5 out of 5
Excellent location, spacious rooms and great service!

Posted by on 7 Apr 2018

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Comment from Hotel Management

9 Apr 2018 by Laura Barbero - Guest Relations

Dear guest, Thank you very much for taking moment of your valuable time to express your opinion about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring us for our continuous improvement. Best regards.

4 out of 5

Zentrale Lage, in der Nähe von 2 Metrostationen

Pros: Das nette, hilfsbereite Personal und die zentrale Lage.
Cons: Der Preis des Frühstücks ist so hoch, dass wir darauf verzichtet haben und uns selber verpflegten. Den Preis anpassen, 28 Euro ist viel zu viel.
Location: Sehr zentral, ganz in der Nähe eines der interessantesten und belebtesten Plätze von Madrid.
Masters Europameisterschaften in der Leichtathletik mitgemacht. Dazwischen durch die zentrale Lage des Hotels sehr viel zu Fuss erreichbar und dadurch auch sehr viel gesehen. Madrid ist eine äusserst interessante, kulturell, historisch und auch kulinarisch sehenswerte und erlebenswerte Hauptstadt.

Posted by , from Bern on 26 Mar 2018

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Comment from Hotel Management

11 Apr 2018 by Laura Barbero - Guest Relations

Werter Kunde, Wir danken Sie, dass Sie sich die Zeit genommen haben, um diesen netten Kommentar zu schreiben. Es freut uns sehr, dass es Ihnen bei uns gefallen hat. Wir wollen jeden Tag besser werden, so dass ihre Kommentare sind uns sehr wichtig. Wir hoffen, dass Sie wieder zu uns kommen, und wir Sie noch einmal im Hotel begrüssen können. Viele freundlichen Grüsse!

4 out of 5

Nettes Hotel in exzellenter Lage!

Pros: Die Lage und die schönen Zimmer!
Location: Mitten im Zentrum umgeben von vielen sehr netten Tapasbars!
Wir hatten 2 wundervolle Nächte in einem sehr schönen Zimmer, in toller Lage. Zu Fuß konnten wir alle wichtigen Sehenswürdigkeiten der Stadt erreichen. Gleich vor der Tür sind viele nette Tapas-Bars!

Posted by on 23 Mar 2018

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Comment from Hotel Management

11 Apr 2018 by Laura Barbero - Guest Relations

Werter Kunde, Wir danken Sie, dass Sie sich die Zeit genommen haben, um diesen netten Kommentar zu schreiben. Es freut uns sehr, dass es Ihnen bei uns gefallen hat. Wir wollen jeden Tag besser werden, so dass ihre Kommentare sind uns sehr wichtig. Wir hoffen, dass Sie wieder zu uns kommen, und wir Sie noch einmal im Hotel begrüssen können. Viele freundlichen Grüsse!

3 out of 5

Äusserst zentral gelegenes Hotel

Hotel in perfekter Lage. Gute grösse der Zimmer. Bäder sind jedoch renovationsbedürftig. Für den bezahlten Preis 260.- pro Nacht (ausserhalb Saison) haben wir für ein 5* Hotel einiges mehr erwartet (z.B. Frühstück inklusive anstatt noch 30€ pro Person pro Tag). Service and der Reception ist jedoch ausgezeichnet. Lage ist ebenfalls perfekt.

Posted by on 28 Nov 2017

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About the NH Collection Palacio de Tepa

Location Calle de San Sebastián 2, Madrid, Madrid 28012

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms. Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a library are also featured at the luxury NH Collection Palacio de Tepa. For a fee, parking is available. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 5 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 2010
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Calanas Station (1.8 km / 1.1 mi)
  • Metro station: Anton Martin Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

NH Collection Palacio de Tepa offers 83 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 43-inch LCD televisions come with satellite channels. Bathrooms include a bath, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 11:30 AM.

Entre Letras – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.

  • Number of treatment rooms 1
  • Couples treatment rooms
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • UnionPay
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • Property is not currently implementing any enhanced cleaning measures
  • Property registry number - HM:4689
  • Smoke detector
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 30.90 for adults and from EUR 30.90 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nh Palacio
  • Nh Palacio Tepa
  • Nh Palacio Tepa Hotel
  • Nh Palacio Tepa Hotel Madrid
  • Nh Palacio Tepa Madrid
  • NH Collection Palacio Tepa Hotel Madrid
  • NH Collection Palacio Tepa Hotel
  • NH Collection Palacio Tepa Madrid
  • NH Collection Palacio Tepa
  • Nh Palacio De Tepa Hotel Madrid
  • NH Collection Palacio de Tepa Hotel
  • NH Collection Palacio de Tepa Madrid
  • NH Collection Palacio de Tepa Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

The property is a member of Historic Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.