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"Unfortunately the pool was too cold to swim in, I presume its not heated off season " More
4 Feb 2020 by Blanca Vidal.Administration department
Thank you so much - your rating is truly appreciated. I hope that we will have the pleasure of welcoming you back very soon Kind regards
3 Dec 2019 by Blanca Vidal. Administration department.
Thank you so much for taking the time to write such a review of your stay. It's always appreciated when we receive comments We will also bring your comments about the heated pool to the attention of our management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months. We look forward to welcoming you again soon. Kindest Regards,
21 Jan 2019 by Blanca Vidal. Administration department.
Dear Guest, Thank you for your excellent rating. We hope to host you again very soon. Kindest Regards,
26 Nov 2018 by Blanca Vidal. Administration department.
We're sorry you felt the hotel didn't match your expectations. Rest assured, we will address your comments in our next management meeting so that we can continue to improve our service. Kindest Regards,
25 Oct 2018 by Blanca Vidal. Administration department.
Thank you so much for taking the time to write such a helpful and positive review of your stay. It's always appreciated when we receive such positive comments, and we will certainly pass on your praise to our hard working team. We will also bring your comments about the refurbishment to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months. We look forward to welcoming you again soon.
24 Mar 2018 by Gran Hotel Guadalpin Banus Guest Relation Departme
Dear guest, Thank you for taking the time to share your feedback about your recent stay with us. We thank you also for pointing out our hotels great location, which is also one of the many reasons guests choose to return to our hotel regularly having such a wonderful prime situation on Puerto Banus. It is also wonderful to hear that the variety and quality of food served in our breakfast meal buffet has exceeded your expectations. We offer an excellent selection and service as we understand how important it is to satisfy each guest’s taste and also how necessary this is to fully enjoy your holiday experience. With regards to the room size, unfortunately due to the shape of the hotel, not all the rooms in one category are the same shape and therefore some of them might be slightly bigger than others. Should you wish to stay with us in the future, please do not hesitate to email me directly so that I can allocate you one of the larger rooms. It has been regrettable reading that you did not find your bed comfortable and lament not being informed about this during your visit, as we would have looked for a solution. Clearly a basic function in any hotel is to guarantee a comfortable and satisfying nights’ sleep therefore we have softer mattress toppers for those guests who prefer sleeping on a softer bed; for future occasions, please to not hesitate to contact our reception for anything you may need to fully enjoy your stay among us. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, Gran Hotel Guadalpin Banus Guest Relation Department.
15 Jun 2017 by Gran Hotel Guadalpin Banus
Dear guest, We are happy to receive such a great feedback from you. It is an honor and great joy for us to know that our guests feel right at home in our hotel. We know that a happy hotel guest will want to come back and stay again. And you have been doing just that. There is no better advertising for us than a glowing testimonial from a satisfied guest like you. Your wonderful words about our caring staff, the quality of our facilities and attention to detail means a lot to our team. We take great pride in the authentic service and experiences we provide to our guests. Once again, thank you for your visit; we hope that you had a pleasant journey back home and we look forward to welcoming you again at your earliest convenience. Best Wishes, The entire team at the Gran Hotel Guadalpin Banus
The following facilities are closed seasonally each year. They will be closed from 1 August to 30 September:
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Gran Hotel Guadalpin Banus such as an outdoor pool and a children's pool. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. This luxury aparthotel also offers a 24-hour health club, a sauna and a rooftop terrace. Parking is available for a fee. This 5-star Marbella aparthotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Valet parking (surcharge)
Gran Hotel Guadalpin Banus offers 180 accommodations with minibars and a safe. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and designer toiletries. This Marbella aparthotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM. The aparthotel hosts a free manager's reception daily.
Gran Hotel Guadalpin Banus has 3 restaurants on site.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms and couples treatment room(s). Services include sports massages, Thai massages, facials and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Gran Hotel Guadalpin Banus offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
