2/10 Terrible
Dallas G.
2 Jan 2025
Liked: Cleanliness
Poor Communication and issue resolution
First, let me say that the on-site staff was professional and polite and apologetic for the issues we had. The owners and the management agency are the ones responsible for the issues we had. Really poor overall service from the rental agency. We had a bad experience with this unit (the dishwasher did not work and there were multiple roach sightings), and they did not respond when we used their text service. I believe specifically it's the portion of this business that handles the rental properties. After we had checked out they did apologize and provide excuses for why the condo could not be treated while we were in it and a reason for why the dishwasher couldn't be repaired until a part was ordered. That doesn't make sense considering they didn't even come look at the dishwasher. I do appreciate the apology, but there was no attempt at any consolation or repair
Dallas G.
Stayed 5 nights in Dec 2024