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"Lifts are downside of tis property not worth of value what i paid staff roo. Was old and tatty and carpet was filthy i don't think i will book this ho ... " More
26 Dec 2023 by Mustafa SENDI
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
3 Feb 2020 by Hotel Management Team
Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with lifts and room service. At Pullman Zamzam Makkah, we strive to provide the best service for our guests. The timeless memories you create are filled with a rich and authentic taste. Your complaint will be forwarded to the management and addressed right away. We look forward to your next visit to Makkah. Wish you all the best.
13 Nov 2019 by Hotel Management
Dear Guest, Thank you for giving us an ideal rating, and choosing Pullman Zamzam Makkah. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
13 Nov 2019 by RIYADH .
We're sorry , But For Your Beautiful smile - we'll work hard to fix the issue you experienced. Thanks for letting us know.
13 Nov 2019 by Riyadh
Well Thank you For That , We Are Happy If You Smiling .
24 Nov 2019 by Director of Quality & Guest Experience
Dear Guest, Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the service. At Pullman Zamzam Makkah, we strive to provide the best service for our guests. The timeless memories you create are filled with the rich and authentic taste. Your complaint about the service will be forwarded to the management and addressed right away. We look forward to your next visit to Makkah. Wish you all the best.
7 Feb 2019 by A.BADR
Dear Mr. Ardy, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah. Sincerely, Hotel Management Team
8 Nov 2023 by Mustafa SENDI
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
15 May 2023 by Mustafa SENDI
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
The property will be renovating from 19 July 2023 to 15 July 2025 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimise noise and disturbance.
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Pullman ZamZam Makkah. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco Makkah hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and a safe. This accommodation offers separate dining areas and includes desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Al Zahra – This restaurant serves breakfast, lunch and dinner.
Al Yasmine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tea Garden – This coffee shop specialises in international cuisine and only serves light fare. Open 24 hours.
24-hour room service is available.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property has received its official star rating from Saudi Ministry of Tourism.
