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Mercure Melbourne Southbank

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Melbourne Southbank

Interior entrance
View from property
View from property
Superior Room (Family) | In-room safe, desk, blackout curtains, soundproofing
View from property

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Kitchen
    Kitchen

Explore the area

Map
Corner of Southgate Ave & Riverside Quay, Southbank, VIC, 3006
  • Southbank Promenade
    2 min walk
  • Melbourne Arts Centre
    6 min walk
  • Collins Street
    8 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    25 min drive

Room options

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room (Family)

In-room safe, desk, blackout curtains, soundproofing

Superior Room (Family)

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Accessible

In-room safe, desk, blackout curtains, soundproofing

Deluxe Twin Room, Accessible

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, soundproofing

Superior Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room (1 Queen Bed)

In-room safe, desk, blackout curtains, soundproofing

Superior Room (1 Queen Bed)

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (1 Queen Bed)

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room (1 Queen Bed)

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 King Bed

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, soundproofing

Superior Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Queen Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior King Room

In-room safe, desk, blackout curtains, soundproofing

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Accessible Twin Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Accessible Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, soundproofing

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Room

In-room safe, desk, blackout curtains, soundproofing

Superior Family Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
Holiday Inn Express Melbourne Southbank, an IHG Hotel
Breakfast included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (806)
Holiday Inn Express Melbourne Southbank, an IHG Hotel

About this property

Mercure Melbourne Southbank

Hotel with a 24-hour front desk, near Crown Casino
This smoke-free hotel features conference space, concierge services and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk and a banquet hall are on-site. Housekeeping is available once per stay.
Mercure Melbourne Southbank offers 275 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 40-inch Smart televisions come with satellite channels. Accommodation at this 4-star hotel has kitchenettes with microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Mercure Melbourne Southbank's great location gets high marks from our customers. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus breakfast (surcharge) and 3 meeting rooms.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include 3 meeting rooms, conference space and laundry facilities
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Crown Casino and Melbourne Central
Mercure Melbourne Southbank offers its guests concierge services, laundry facilities, and room service (during limited hours). Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. WiFi and wired Internet are free in public spaces. Mercure Melbourne Southbank also features a lift and a water dispenser. A complete renovation of Mercure Melbourne Southbank was completed in August 2023.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 30 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 32 for adults and AUD 11 for children

Family friendly

  • Dining table
  • Free cot
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 861 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 32 for adults and from AUD 11 for children
  • Nearby parking fee: AUD 30 per night (262 ft away)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Southbank Melbourne Travelodge
Travelodge Hotel Southbank Melbourne
Travelodge Southbank Melbourne
Melbourne Travel Lodge
Melbourne Travelodge
Southbank Travel Lodge
Travel Lodge Melbourne
Travelodge Melbourne
Travelodge Southbank Melbourne Hotel Melbourne
Travelodge Southbank Melbourne Hotel
Travelodge Melbourne Southbank

Mercure Melbourne Southbank Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 421 out of 1003 reviews" "
Rating 8 - Good. 388 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Jillian

Liked: Staff & service
Stayed 4 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position
Stayed 3 nights in Jul 2024

8/10 Good

Agnieszka

Stayed 1 night in Jul 2024

8/10 Good

Ethan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very local to a lot of the places I needed to go and also is close to a very nice walk along the river.
Stayed 2 nights in Jul 2024

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good size rooms and bathroom. Great friendly service. Breakfast buffet was very good too.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the pillows were very lumpy in our room. Also the heater was very loud and would have turned it off if had heavier doona or extra blankets.
Stayed 1 night in Jul 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No extra bedding
The only issues was no extra/spare blankets, got very cold and don't like using/uping temp on air conditioning.
Stayed 1 night in Jul 2024

4/10 Poor

Paula

Disliked: Property conditions & facilities
Bathrooms need redoing. I’ve stayed in a handful of rooms at this property and all showers leak water all over the bathroom floor. Check in is extremely impersonal due to the kiosks in reception.
Stayed 1 night in May 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Lisa Gaye

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Great location. However, we were here for a 4 night family holiday (4people in a small room) and the service was below average. Our room was only ever serviced the first morning, then never cleaned again. Our rubbish was never cleared, no washing-up supplies or bowls in the kitchenette, no fresh towels. Even with numerous requests to reception for room servicing it still didn’t happen. Very disappointed!!!
Stayed 4 nights in Jul 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stay
Extending our checkout really helped do some vital work before heading to the airport.
Stayed 1 night in Jul 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was placed in a room next to the lift so I had very little deep sleep as you can hear the lift all night. The room itself had no ventilation and had not been adjusted from covid days - everything seemed to be in defiance of good air hygience with no covid rules anywhere. Lots of sick clientele and some staff coughing and sneezing in the lifts and foyers. it was dark and gloomy with no natural light and made you feel depressed. I had forgottend how run down Mercure has become (and Id lost all my points over covid as well). Staff at reception were very nice and helped when needed. A lot of rough and rude bogan clients on weekends (who enhanced the lift experience) also contributed to a depressed atmosphere - its not a cheap hotel and breakfast is better value nearby but relatively speaking worth paying a bit more for something a bit more up-market.
Stayed 5 nights in Jun 2024

8/10 Good

Shaun

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Tannista, West Lafayette

Disliked: Cleanliness, staff & service
Front desk staff is un helpful, rude and not attentive.
Stayed 2 nights in Jun 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a fantastic location. Check in was incredibly easy and staff were lovely.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jemma

Stayed 2 nights in Jun 2024

4/10 Poor

Lynette

Disliked: Staff & service
Won't be returning to this one!
Very disappointed with the cost cf what we got. Arrived 40 mins early and were turned away until 2 although could have checked in immediately IF we joined their "club." Room not serviced properly on arrival (no tea or coffee, biscuit crumbs on the couch) and next day came back at 3pm to find room still not serviced. Lifts could NOT cope with the number of people in the hotel and we were trapped on first floor trying to get a lift down as stairs were behind an alarmed door and every lift that came was full. Waiting for at least 20 mins every time we went out.
Stayed 2 nights in Jun 2024

8/10 Good

Fang Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously located near plenty of eateries and entertainment, walking distance to almost everything. And if not, public transport nearby. Surprisingly quiet, and condition/cleanliness was good standard. Staff were helpful and professional. Good value buffet breakfast available if prebooked day beforehand.
Stayed 2 nights in Jun 2024

6/10 Okay

glen

Liked: Room comfort
Disappointing
Grouting in the shower and bathroom was mouldy and in need of a good clean. You can recolour the grout you know.
Stayed 1 night in Jun 2024