See all properties

Fergus Club Carema Splash

4.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fergus Club Carema Splash

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Standard Studio, 1 Bedroom (Garden) | 1 bedroom, in-room safe, blackout curtains, iron/ironing board
Breakfast, dinner served; Mediterranean cuisine, sea views
Superior Apartment, 1 Bedroom, Balcony, Sea View (1 adult) | Beach/ocean view

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • 24/7 front desk
  • Parking included
  • Pool
  • Housekeeping

Explore the area

Map
Carrer de Baix s/n, Urbanización Playas de Fornells, Mercadal, Menorca, 7748
  • North Menorca Marine Reserve
    3 min walk
  • Tirant Beach
    4 min walk
  • Port Fornells
    4 min drive
  • Mahon (MAH-Minorca)
    30 min drive

Room options

View all photos for Economy Apartment, 1 Bedroom (Bali Bed)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Economy Apartment, 1 Bedroom (Bali Bed)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Balcony (Premium location)

Flat-screen TV

Superior Apartment, 1 Bedroom, Balcony (Premium location)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Balcony (Garden)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Apartment, 1 Bedroom, Balcony (Garden)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Partial Sea View (Garden)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Apartment, 1 Bedroom, Partial Sea View (Garden)

  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Sea View (Garden)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Apartment, 1 Bedroom, Sea View (Garden)

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Balcony (Premium location, Bali Bed)

Flat-screen TV

Superior Apartment, 1 Bedroom, Balcony (Premium location, Bali Bed)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms, Balcony (Club)

Flat-screen TV

Superior Apartment, 2 Bedrooms, Balcony (Club)

  • 48 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Balcony, Sea View (Club)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Apartment, 1 Bedroom, Balcony, Sea View (Club)

  • 33 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Economy Apartment, 1 Bedroom (Sunrise)

View from room

Economy Apartment, 1 Bedroom (Sunrise)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Balcony (Club)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Apartment, 1 Bedroom, Balcony (Club)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony (Garden)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Apartment, 2 Bedrooms, Balcony (Garden)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Economy Apartment, 1 Bedroom (Club)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Economy Apartment, 1 Bedroom (Club)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony, Sea View (Garden)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Apartment, 2 Bedrooms, Balcony, Sea View (Garden)

  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Studio, 1 Bedroom (Garden)

Standard Studio, 1 Bedroom (Garden) | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 Bedroom (Garden)

  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment, 1 Bedroom, Balcony, Partial Sea View (Club)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Apartment, 1 Bedroom, Balcony, Partial Sea View (Club)

  • 33 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony, Partial Sea View (Garden)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Apartment, 2 Bedrooms, Balcony, Partial Sea View (Garden)

  • 2 bedrooms
  • Partial sea view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

About this property

Fergus Club Carema Splash

Beach aparthotel with outdoor pool
At Fergus Club Carema Splash, relax by an outdoor pool or hit the nearby beach where you can enjoy snorkelling. Each apartment provides a flat-screen TV with satellite channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include free WiFi and a furnished balcony. Limited housekeeping is available.
Fergus Club Carema Splash offers 278 accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

An outdoor tennis court and a water park (surcharge) with waterslides are featured at the aparthotel. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Fergus Club Carema Splash, you're just a quick walk from North Menorca Marine Reserve. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 1989, this upmarket aparthotel has 278 apartments over 2 floors. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a furnished balcony/patio and a sitting area
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine at Buffet Vistamar, a buffet restaurant with ocean views
  • Splash around at the water park with a waterslide or swim in the outdoor pool
  • Services include a free children's club, a lifeguard on-site and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, mini golf and scooters/mopeds to rent
  • 11 minutes by car from Golf Son Parc and 13 minutes from Monte Toro
  • Local-area shuttle service available for a fee
Some rates at Fergus Club Carema Splash are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Fergus Club Carema Splash offers its guests a water park (surcharge), an outdoor tennis court, and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

An outdoor pool, a children's pool, and a terrace are also featured at Fergus Club Carema Splash. Free self parking is available.

This 4-star Mercadal aparthotel is smoke free.

Buffet Vistamar – Overlooking the ocean, this buffet restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. A children's menu is available.
Marlet Playa – This restaurant only serves lunch. Open daily.
Snack Bar – This bar serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
Marlet Grill BBQ – This restaurant only serves dinner. Open daily.

All-inclusive details

All-inclusive room rates at Fergus Club Carema Splash are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Land activities

Climbing wall
Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

Catalan, English, French, German, Italian, Spanish

Property amenities

Beach

  • Sandy beach (direct access)

Pool/Spa

  • Lifeguards
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 5 metres
  • Area shuttle (surcharge)
  • Free self parking on site

Family friendly

  • Children's pool
  • Free children's club
  • Playground

Restaurants on site

  • Buffet Vistamar
  • Marlet Grill BBQ
  • Marlet Playa
  • Snack Bar

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Proposal/romance packages
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a rural location
  • Near the boardwalk/promenade
  • Near the sea
  • On the waterfront

Things to do

  • Air hockey
  • Bicycle parking
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Scooter/moped rentals
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Water park
  • Waterslide
  • Bicycle rentals nearby
  • Boat tours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 17 buildings
  • 2 floors
  • 278 units
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Bicycle parking
  • Built in 1989
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Garden
  • Grey water recycling system
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 60

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 1 October and 19 May.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 60 (subject to availability)
  • Towels fee: EUR 10 (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Aparthotel Carema Club Playa Aparthotel
Aparthotel Carema Club Playa Aparthotel Mercadal
Aparthotel Carema Club Playa Mercadal
Carema Club Playa Aparthotel
Carema Club Resort Mercadal
Carema Club Mercadal
Carema Club Resort
Fergus Carema Splash Mercadal
Fergus Club Carema Splash Mercadal
Fergus Club Carema Splash Aparthotel
Fergus Club Carema Splash Aparthotel Mercadal

Fergus Club Carema Splash Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 181 reviews" "
Rating 8 - Good. 75 out of 181 reviews" "
Rating 6 - Okay. 43 out of 181 reviews" "
Rating 4 - Poor. 14 out of 181 reviews" "
Rating 2 - Terrible. 9 out of 181 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kiran

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2024

8/10 Good

CARLES

Stayed 2 nights in Jun 2023

8/10 Good

David

Travelled with family
Liked: Amenities, property conditions & facilities
Great location and value, perfect for kids.
Stayed 5 nights in Aug 2021

8/10 Good

liz

Travelled with family and small children
Liked: Amenities
Rooms basic but clean. Pool was perfect for kids, relatively shallow so my 5yr and 8yr could go in by themselves
Stayed 9 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely Apatments, nice and clean. We had a great view to the sea.
Stayed 7 nights in Sep 2019

8/10 Good

RYUKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is suitable for family, my children were very excited by high quality pool. Buffet was good, we can choose kinds of food, all of them were very delicious. Only one problem was WiFi network. WiFi speed was pretty slow, most of the time the network was not working.
Stayed 3 nights in Jul 2019

6/10 Okay

Dean

Liked: Property conditions & facilities
Disliked: Cleanliness
Sickness with three year old twins abroad
The hotel was fine but my twin 3 year old got very ill vomiting and diarrhoea for four day from what I can say must of been from the pool the only thing my wife didn’t go in and she was the only one not to get I’ll every 20 mins sick couldn’t keep anything down at all the. Three of us sent four days in hotel rooms had to go get clean towels bedding sheets all the time are selfs
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Perfect place if you have young children. Lots of fun.
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking service
Stayed 7 nights in Sep 2018

10/10 Excellent

Nicola, Cumbria England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
Had a great holiday . Kids loved it . Service and staff really friendly. Especially all pool bar staff and Luca. Food excellent. Restaurant spotless. Everyone works so hard all day long .
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Relaxing holiday, close to the beach with friendly staff. Choice of a quieter pool and on site dive/snorkel service with friendly flexible staff.
Stayed 10 nights in Aug 2018

8/10 Good

mark, essex , UK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Let me tell you all about it: What a great place, 12 in our party 6 adults 6 kids from 7-10. Complex - as most of the reviews state it is hilly, not suitable for anyone with accessibility concerns. Pool- lovely main pool 1m at its deepest, very well policed, no balls/inflatables or diving. Kids pool is joined to main one , easy walk in for toddlers. Splash park - top fun for the kids, only negative is lack of shade. Restaurant - really good , loads of quality food, some dishes I had never heard of or tried before but all great. Pizzas were awesome. Drinks- pool bar always busy but no longer than 5 mins to wait for a drink, or just stick on a t-shirt during the day and go Inside never a cue ( apart from evenings). Biggest tip I can give you is bring your own cup , I purchased from sports direct a protein shake bottle for £1.50. They filled it up with no bother . At dining times it is help yourself , so even better. Soft drinks , wine , beer. Entertainment staff- worked there socks off, need more off them as not sure they even had a day off. Hotel rooms- not a lot of difference between standard and superior , looked like our furniture was just painted white. Rooms ok , fridge , microwave. Supermarket - really good and stocked most items. Sun beds- after visiting Morocco in May and having to get up at 6:30 to put towels out, this place was so different , coming down for breakfast at 9:20 bring your gear and select you bed..... fantastic. Same spot for most of the week. Yes
Stayed 7 nights in Aug 2018

10/10 Excellent

philtheFish, Hants

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third visit
Clean, simple accommodation. All you need. Lovely sea view. Close to the beach. Great pool and splash park. Great choice of breakfasts. Helpful staff who work very hard. Whet more could you ask of a holiday for this price?
Stayed 9 nights in Jul 2018

8/10 Good

Diana

Liked: Room comfort
Stayed 6 nights in Jul 2018

10/10 Excellent

Jeffrey, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic for families and kids.
Fantastic for young families, excellent staff and great food. The only down side was the evening all inclusive, plastic cups and very few comfortable seats.
Stayed 4 nights in May 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Lots of things to do, good breakfast.
Stayed 2 nights in Oct 2017

6/10 Okay

Judith, Nottingham

Liked: Cleanliness, staff & service, room comfort
Late summer break
We like the area which is why we booked a late break here. The staff were great. We had one or two minor concerns with the room, e.g. a storm meant that water was driving in through the windows and the balcony door kept blowing open. This didn't affect our enjoyment of our stay. The breakfast was very good. I am not sure I would want all inclusive but that is personal choice.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for young families.
Very pleasant views of bay. Splash park great for slides and pirate bucket. Accommodation blends in like a small village, 3 storeys with apartment on each floor; sunny balconies. Fun stuff like kids disco, other good outdoor on-stage entertainment. Tasty grill restaurant indoor and outdoor. Good ice cream. Bad bacon. Very friendly staff. Several long phone calls required to get Expedia to make a change, but not caused by hotel.
Stayed 9 nights in May 2017

6/10 Okay

Cakebytheocean, Hertfordshire

Hotel near beach and had its own splash park
Camera club resort, our room was very dated which was disappointing as the pictures showed more modern room. We arrived late at night and were not told properly where our room was and found it by chance up a steep hill!. The food was good for an all inclusive hotel. It had a splash park which was the best thing about the hotel. The weather was great which always helps and we had car hire for the week which meant we were able to explore the island, as without the car it would have been a bit boring for us and the kids as there was nothing near by to do. Menorca is a much quieter island than Majorca or Ibiza.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel facilities are excellent for family's with a great children's water park. We went in the school Easter Holidays. Unfortunately we didn't realise that this is out of season for Menorca. So the onsite supermarket was closed. We had breakfast buffet included in our stay which was excellent, with a good variety. Unfortunately as we were not all inclusive we found it very difficult to buy anything else such as drinks, snacks and ice-creams. They wouldn't serve drinks to paying customers at the pool bar and was told we would have to walk across the road to the restaurant also owned by the hotel to buy drinks and ice-creams and then carry them back over to the pool area. This restaurant was also the only place available to get evening meals. As this restaurant had a very limited menu we found another small restaurant further up the road from the hotel which was very nice, with very friendly people running it. Unfortunately there wasn't any entertainment during the evening after the kids club had finished and with the hotel being very remote a hire car is a must. I'm sure during the peak months this would be different.

8/10 Good

wendy, manchester

Liked: Cleanliness, staff & service, room comfort
Great hotel for young families.
Overral the hotel is fantastic! Dont stay before may because its freezing at night and the heating through the air con system in our room does not work.

4/10 Poor

AMC, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't expect 4 star
Hotel reception tired, run down and shabby in parts. Staff good (especially at reception) other areas don't seem too bothered (apart from pool bar). Very spread out resort, very hilly and steep in places so a pain to drag cases up hills and stairs (no assistance). Arrived to no running water in room, so asked to be moved to another and incurred a charge to do so. Second room better, refurbished but poorly done. Just generally tatty for a room that we were the first guests to use since the refurb. No electricity in room, kept shorting which was found to be caused by a water tank. So waiting around while a new one was installed! Cheap laminate flooring not fitted properly which was loose and a trip hazard. Awful intermittent sewage smell from bathroom. Buffet restaurant more like a school canteen - food varied, ok - but barely warm. A/I not value for money. Pool areas clean and well maintained. Rooms cleaned daily.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Didn't feel like a 4* hotel. Have previously stayed in 4* hotel and can tell the difference. As my daughter loved the experience of the splash park will revisit in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close the the Park entrance
Really nice hotel, close to the park entrance. Clean and friendly with no major complaints. Pretty much exactly what we signed up for.