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Hotel Carlota

3.5 star property

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Photo gallery for Hotel Carlota

Exterior
Balcony
Terrace/patio
In-room safe, laptop workspace, free WiFi
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Pet-friendly
  • Parking included

Explore the area

Map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500
  • Reforma 222
    ‪3 min walk‬
  • Paseo de la Reforma
    ‪4 min walk‬
  • Angel of Independence Monument
    ‪10 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room

In-room safe, laptop workspace, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, laptop workspace, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

In-room safe, laptop workspace, free WiFi

Premium Room

  • Sleeps 2
  • 1 Queen Bed

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The price is €134
for 1 room
includes taxes & fees
23 Mar - 24 Mar
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About this property

Hotel Carlota

Hotel with free parking, a short walk to Paseo de la Reforma
This hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and concierge services are on-site.
Hotel Carlota offers 35 air-conditioned accommodations with laptop-compatible safes and free newspapers. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Carlota. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 4-minute walk from Paseo de la Reforma and 10 minutes on foot from Angel of Independence Monument
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a library, and tour/ticket assistance are also featured at the boutique Hotel Carlota. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mexico City hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to noon.
On-site venue – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 29 lb per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 350 per person
  • Airport shuttle fee: MXN 1392 per vehicle (return, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Hotel Carlota offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Hotel Carlota Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 245 out of 483 reviews
Rating 8 - Good. 119 out of 483 reviews
Rating 6 - Okay. 65 out of 483 reviews
Rating 4 - Poor. 29 out of 483 reviews
Rating 2 - Terrible. 25 out of 483 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

VIRMA, BURBANK

Stayed 1 night in Nov 2024

10/10 Excellent

Lourdes

Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas, Liverpool

Stayed 1 night in Oct 2024

8/10 Good

Thomas, Liverpool

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate it a 4.5. Not soundproof due to occasional courtyard noise and stairwell vibration noise. Front desk and security were very nice. Security especially friendly. Very cute, trendy boutique hotel with a small pool, bar and restaurant in an excellent convenient location on a nice street. Housekeeper barged in twice in a row without knocking to leave a welcome note, but quickly shut the door and apologized. I had the Do Not Disturb sign up.
Stayed 2 nights in Oct 2024

10/10 Excellent

EVA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables todos
Stayed 1 night in Oct 2024

4/10 Poor

leslie

Liked: Cleanliness, property conditions & facilities
WiFi didn’t work in the room and it was very noisy.
Stayed 1 night in Oct 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and centralaly located. The staff was very accommodating and helped us check in after an overnight flight. I would definitely stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

andres

Liked: Cleanliness
it was great!
Stayed 1 night in Sep 2024

8/10 Good

Yashitha

Travelled with group
Liked: Cleanliness, staff & service
The property was in a great location with friendly staff. There is a nice pool and restaurant in the property. The facilities however were a little dated, especially the shower heads. Otherwise, it was a pleasant stay.
Stayed 3 nights in Aug 2024

6/10 Okay

Mauricio

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Raquel, La Puente

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I didn’t like is the old carpet in the bedroom. It’s dusty and it aggravated my allergies.
Stayed 2 nights in Jul 2024

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service, amenities
We had a good time in this hotel, here are some pros and cons: Pros: - The location is excellent, super convenient for all the areas of interest - Rooms are big, spacious and it is well equipped - The pool are is ok to relax for a bit and take the sun - There is always someone from staff available to attend to your needs. Cons: - The hotel has a strong industrial feeling that I didn't like. The rooms don't feel cozy and some details like rugs, pillow cases and curtains feel old. - Room service is not great, they knocked on our door one day at 5pm to try to clean up. - The doors don't have a double lock option from the inside, which I didn't love. Overall it was an ok experience. I will probably look for a different place next time in Mexico City, but good enough for the price we paid.
Stayed 3 nights in May 2024

8/10 Good

Julio

Business traveller
Liked: Staff & service, amenities
Mejor limpieza
Stayed 1 night in Feb 2024

10/10 Excellent

Ana Edith, Westlake Village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024

4/10 Poor

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities
The service at the pool and restaurant were fine. House keeping did not show until 4 when I napped. And when they did, they never emptied either garbage can. There 4 days. They were never emptied. The place was unnecessarily noisy at 3Am when something happened every night that caused very loud noises.
Stayed 4 nights in Feb 2024

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Amenities
I liked the location and design. Bathrooms need to be cleaner and better towels.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rian

Liked: Cleanliness, room comfort
Very nice
Great location and very nice room. The restaurant was very nice and service was awesome!
Stayed 4 nights in Oct 2023

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay! The design is just ver very interesting and the beds were comfortable, the staff helpful and plenty of areas to chill and work! The only thing is that the walls are kinda thin and is easy to hear others! Also there are so many amazing places to eat around the corner, this is definitely one of my favs hotels in Mexico City!
Stayed 1 night in Aug 2023

10/10 Excellent

Leah

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Vivien

Liked: Cleanliness, property conditions & facilities
Friendly staff. Well located. I heated the restaurant is amazing but I didn’t get the chance to try it.
Stayed 1 night in May 2023

8/10 Good

Jeremy, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Rooms are modern, especially compared to other Mexico city hotels. unfortunately, the property can be very loud at times. Most of the rooms surround the pool-restaurant-bar so it can be loud at times.
Stayed 3 nights in Apr 2023