4/10 Poor
Sarah, Redwood City
Business traveller
20 Oct 2024
Disliked: Amenities
Good things!
There was no mold smell or overwhelming perfume odor, for those that is an issue with. There are 2 front desk staff people who were great.
Not so great things:
Property advertises sound proof rooms. This is entirely untrue. I stayed on first floor and the noise from the restaurant/lobby/loud party area seemed to be amplified directly into my room, which was especially bothersome on a Saturday night. No sleep.
Sunday morning. Had to be up at 4:00am to catch an early flight. The desperately needed coffee was sludge that had been cooking in the pot all night and I respectfully requested some fresh coffee. No dice.
The television in my room did not work, it was not connected to internet. Front desk guy made small attempt to fix it, said he would call a guy. Never followed up. (Room 108). I wasn’t feeling super, I was in Miami for work and not vacation. I don’t have TV at home so hotels are a nice treat in this regard.
It was just a rough few nights, very little sleep due to noise from lobby.
The restaurant staff is on the rude side of the fence, just very disinterested and completely oblivious to guest experience.
I was served ice cold eggs for breakfast. Cool, cool.
I also handled my own housekeeping as it was never convenient for the staff. Also, the bath towels here are in a sad sad state.
I’m pretty easy going but I guess a warning here:
If you are in Miami and are not here to party your butt off and eat mediocre food, avoid South Beach.
Sarah
Stayed 3 nights in Oct 2024