8/10 Good
Jane
29 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property in heart of Montreal.
Hotel Birks is a beautiful old building, and may be that is why the hotel rooms are not well soundproofed. The hotel asks to be informed if there is noise after 11pm. So it is obviously an issue for some guests.
The room was very comfortable with super gorgeous beds, pillows and bedding. We loved the fire and its bonus to be able to chromecast from your own devices.
We enjoyed cocktails in Henri’s bar but it seemed a bit absurd to us that one of the house signature cocktails wasn’t available due to a lack of strawberries and the gin. We were offered replacement options but perhaps it would be best to let client’s know ahead that something is not available.
The reception team seemed a little overwhelmed as they were covering luggage, check in check out and general questions…that’s a lot for two people.
There were a few details like this that make me think that Birks has the opportunity to be better value for money - eg ensure paint on the ceiling of the shower is not peeling, put more than two nespresso pods in the room, offer large bottles of water in the room. These are all stupid little things I am aware and overall we had a great stay. The brunch was amazing and service in the brasserie lovely.
Montreal has great hotels making it competitive and while we would consider going again it wouldn’t be our first choice.
Jane
Stayed 1 night in Dec 2024